SWAN Libraries,
The recent news of the Dr Seuss Enterprises decision to no longer publish 6 titles has created a surge of interest in these 6 titles held within SWAN member libraries. We are experiencing a number of inquiries from library staff on how to recall titles sent out on ILL, or on ways to manage these titles in the short term while library leadership decides on the best approach (change to local holds only, change to local reference collection, etc.).
We have some recommendations on various approaches within our Symphony ILS for you to consider. Please refer to the SWAN news post below:
https://support.swanlibraries.net/news/2021-03/85340
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
The issue with EBSCO and Shibboleth has been resolved. We've closed the known issue.
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
EBSCO has reported an issue with Shibboleth. Remote access to databases is temporarily unavailable. We've posted a Known Issue<https://support.swanlibraries.net/node/85339> to the SWAN support site and will provide updates as information becomes available.
Thanks,
Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Due to an issue relating to an upcoming ticketing server migration, some SWAN tickets and replies submitted by you and your staff over the last week did not arrive in the SWAN ticketing system. We've identified around 70 tickets and replies that did not process correctly and we are currently working to restore them in our ticket system and review them. We've also corrected the issue that caused these tickets to be delayed.
If you have submitted a ticket anytime over the last week, you may see a delayed reply from the SWAN support team. We sincerely apologize for this oversight and are working to respond to these missed tickets as quickly as possible. Additionally, all tickets submitted after our fix this morning are processing correctly, so please continue to email your support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> as usual.
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Library Directors & Administrators,
The agenda and packet for the SWAN Quarterly meeting being held on Thursday, March 4, 2021 at 10 a.m. is now posted. This page also includes the final EBSCO database group purchase pricing for the 85 participating public libraries. The deadline to opt-out of the group purchase has passed, so we will now move on to approving the SWAN budget, membership fees, and EBSCO pricing.
https://support.swanlibraries.net/meeting/82146
Details on how to attend that meeting are available from the page above-SWAN will be using GoToMeeting to host the event.
The vote to approve the budget will be held electronically using the e-ballot system SWAN is providing. Those emails will go out separately via myDirectVote which is an independent electronic voting system. These emails go to the library director/administrator and are unique to those individuals. The e-ballot will be open for SWAN budget approval through March 12, 2021 11:59 p.m.
If you do not receive an e-ballot by tomorrow, please contact me directly and I will be able to provide you the login information to you directly.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Library Directors & Administrators,
Attached is the preliminary EBSCO group purchase pricing with 86 public libraries participating, with 9 electing to opt-out.
Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using this form:
https://support.swanlibraries.net/forms/80756
The deadline to opt-out is end of the day Sunday, February 28th.
On Monday next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision.
The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support:
https://support.swanlibraries.net/meeting/84220
If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin at swalibraries.net or 630-326-7823.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Library Directors & Administrators,
As promised, I am providing you preliminary pricing on the year-2 renewal of the EBSCO database group purchase. We have 90 public libraries participating, with 5 electing to opt-out. See the attached preliminary pricing to this email.
Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using the form:
https://support.swanlibraries.net/forms/80756
The deadline to opt-out is end of the day Sunday, February 28th. I will send out a second preliminary pricing on Friday this week should we have additional libraries opt-out, and then next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision.
The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support:
https://support.swanlibraries.net/meeting/84220
If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin(a)swalibraries.net<mailto:robin@swalibraries.net> or 630-326-7823.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
This morning around 11:15AM, we experienced an outage of the SWAN VPN network. During this outage, WorkFlows was not accessible.
As of 11:30AM, we have resolved the issue and all VPN tunnels are back online. If your library continues to experience issues accessing WorkFlows, please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> and call our emergency support at 844-SWANLIB (844-792-6542).
We'll continue to monitor the situation throughout the day and will post any additional information to the Known Issue<https://support.swanlibraries.net/node/85240>.
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Library Directors & Administrators-
The vote completed at the end of the day yesterday with an approval for allowing the year-2 EBSCO database group purchase with an option for libraries to op-out. We will now move forward with libraries officially opting out of the EBSCO database group purchase.
The online form below is for libraries that wish to opt-out. This form will need to be completed by end of day February 28th. Those public libraries that do not op-out will be automatically included in the year-2 renewal.
Opt-out form (Support site login required):
https://support.swanlibraries.net/forms/80756
I will post revised EBSCO pricing on Monday, February 22nd and then again on Friday, February 26th. The final EBSCO pricing will be posted on Monday, March 1st. I will do my best to try to make the SWAN EBSCO pricing clear for those that need to see the amount for your library in order to make a decision.
I have attached the vote reports to this email. Thanks for participating!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We're currently experiencing an outage of the BLUEcloud Analytics service, affecting logins to the service and possibly some scheduled email reports. We've added a Known Issue<https://support.swanlibraries.net/node/85195> for the outage and will provide updates as information becomes available.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Library Directors & Administrators-
Your electronic ballot is now ready and will be sent to your individual email accounts with unique logins and passwords contained in that email. SWAN is using myDirectVote which is a platform designed for secure online voting. Your votes will be collected and tabulated, and those individual votes will be publicly posted after the ballot is closed. This will ensure Illinois OMA compliance.
For those that would like to review the information pertaining to the renewal, please refer to the Committee of the Whole meeting archive of January 12, 2021:
https://support.swanlibraries.net/meeting/84220
This ballot will be open for 1 week, closing midnight Monday, February 15th. There will be one email ballot reminder from the myDirectVote.
If you have questions about the ballot process and/or do not receive the email in the next 48 hours, please contact me directly.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Directors & Administrators -
The agenda and packet for this Committee of the Whole (COW) meeting is posted. This online membership meeting is to review next year's SWAN budget, membership fees, and reserves. You can review the budget documents online and/or register for the online meeting via the link to SWAN Support below. You must register in advance.
https://support.swanlibraries.net/meeting/84221
If you have any questions, please feel free to reach out to me directly! The COW meeting will be recorded and posted the following day.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Please note the new time. This outage has been rescheduled to 11:00 p.m. on Wed, Jan 27th.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net
Sent: Wednesday, January 20, 2021 11:27 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am
Message from sender:
[SWAN Library Services]
Published on SWAN Library Services (https://support.swanlibraries.net)
Home<https://support.swanlibraries.net/> > Planned Enterprise Server Maintenance/Downtime on May 26th at 3AM
________________________________
Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m.
Added by Steven Schlewitt (05/14/2020 - 13:34) , last updated by Steven Schlewitt (05/14/2020 - 13:37)
SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Wednesday, January 27th at 11:00 p.m. This maintenance will require downtime throughout the process and is expected to take no longer than an hour, so the impact will be minimal. We'll be posting a banner to Enterprise one day prior to the outage to alert patrons. Unless complications arise, no further communication will be issued for this outage.
________________________________
Source URL (modified on 05/14/2020 - 13:37): https://support.swanlibraries.net/node/84785
We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist.
Thank you for your patience as we worked through the issue.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: Steven Schlewitt
Sent: Friday, January 22, 2021 2:29 PM
To: swancom(a)list.swanlibraries.net
Subject: Intermittent Web Services Outages on 1/22
SWAN Member Library Staff:
Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again.
The following services are impacted during these outages:
* Enterprise & Aspen catalog My Account
* Enterprise & Aspen catalog hold placement
* Enterprise & Aspen catalog item availability
* Transit/Delivery Label tool
* Online Patron Registration tool
* BLUEcloud Mobile
* BLUEcloud Mobile Staff
* BLUEcloud Circulation/Cataloging/Acquisitions
* OpenAthens authentication
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Library Staff:
Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again.
The following services are impacted during these outages:
* Enterprise & Aspen catalog My Account
* Enterprise & Aspen catalog hold placement
* Enterprise & Aspen catalog item availability
* Transit/Delivery Label tool
* Online Patron Registration tool
* BLUEcloud Mobile
* BLUEcloud Mobile Staff
* BLUEcloud Circulation/Cataloging/Acquisitions
* OpenAthens authentication
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN's Phone Notice Dialer service has been restored and is currently calling patrons regarding today's holds and overdue materials.
If you encounter any further issues with the service, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your patience as we worked through this issue.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton
Sent: Friday, January 15, 2021 4:51 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14
We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt
Sent: Thursday, January 14, 2021 5:45 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14
Importance: High
SWAN Member Library Staff:
We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved.
If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Thursday, January 14, 2021 5:45 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14
Importance: High
SWAN Member Library Staff:
We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved.
If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Library Staff:
We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved.
If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Library Directors & Administrators-
The recording for this morning's membership meeting is now available for viewing, along with the questions from session attendees.
https://support.swanlibraries.net/meeting/84220
The vote on the year-2 renewal is not quite ready yet, but we will make sure to alert everyone as to the next steps via SWANcom and the SWAN e-newsletter.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Directors & Administrators-
There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting.
Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at:
https://attendee.gotowebinar.com/register/5535146455203225101
After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior.
Regards,
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>