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Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder - the WorkFlows client installations and FormSite survey for your library must be completed by next Monday, August 30th. For full details including a link to check if your library has submitted a completion survey, please visit our news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, August 5, 2021 2:53 PM To: swancom(a)list.swanlibraries.net Subject: Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th SWAN Member Libraries & Information Technology Staff: Following last week's upgrade of our Symphony server, the WorkFlows 3.7.1 client installations and FormSite survey for your library must be completed by Monday, August 30th. For additional details and links to the necessary documentation, please see the news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

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Aspen Cohort Assignments

by SWAN Communications

Good morning member libraries, The Aspen cohort assigments are posted on the SWAN support site: https://support.swanlibraries.net/news/2021-08/87562 Please check your assignments, and if you would like to change your library's cohort, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For those of you in Cohort 1, we look forward to seeing you at the August 30th kickoff meeting<https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting>.

4 years, 3 months

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Aspen Cohort Assignments

by SWAN Communications

The Aspen rollout is fast approaching! The deadline to sign up for your cohort is Monday, August 23rd. You can confirm your cohort on the SWAN support site: https://support.swanlibraries.net/news/2021-08/87562 If you would like to be in Cohort 1, be sure to fill out the form<https://fs8.formsite.com/SWANServices/sgiljvweiu/index.html> before Monday, August 23rd and register for the August 30th kickoff meeting<https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

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SWAN Kanopy Discount Offer Currently 5%

by SWAN Communications

Hello, Kanopy will begin a 5% discount for all SWAN libraries, both current and new subscribers, on September 1, 2021. The following libraries will receive the discount: * Alsip-Merrionette Park Public Library District * Batavia Public Library District * Bellwood Public Library * Berwyn Public Library * Bloomingdale Public Library * Blue Island Public Library * Bridgeview Public Library * Linda Sokol Francis Brookfield Library * Calumet City Public Library * Chicago Ridge Public Library * Clarendon Hills Public Library * Crete Public Library District * Eisenhower Public Library District * Forest Park Public Library * Franklin Park Public Library District * Geneva Public Library District * Glen Ellyn Public Library * Glenside Public Library * Glenwood-Lynwood Public Library District * Green Hills Public Library District * Hillside Public Library * Hinsdale Public Library * Homewood Public Library District * Indian Prairie Public Library District * Itasca Community Library * La Grange Park Public Library District * La Grange Public Library * Lansing Public Library * Lyons Public Library * Matteson Area Public Library District * Maywood Public Library District * Melrose Park Public Library * Messenger Public Library of North Aurora * Oak Brook Public Library * Oak Lawn Public Library * Oak Park Public Library * Palos Park Public Library * Park Forest Public Library * River Forest Public Library * Roselle Public Library * St Charles Public Library * Thomas Ford Memorial Library * Tinley Park Public Library * Villa Park Public Library * Westchester Public Library * Westmont Public Library * Wood Dale Public Library District * Woodridge Public Library * Worth Public Library District Discount Details The amount new subscribers have committed is $41,894 and is short of the $50,001 required to get the 10%. If more libraries sign on throughout the subscription period (September 1, 2021 - August 31, 2022) and reach the $50,001 threshold, all subscribers will receive a 10% discount. If we reach $100,001, we will receive a 15% discount. Next Steps We will email the paperwork to the new subscribers starting today. If you are still interested in Kanopy throughout the year, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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EBSCO training

by SWAN Communications

Hello, EBSCO offers training on NoveList Select, NoveList Plus, Library Aware, and the Core Collections Set starting August 19th. The training is live and led by EBSCO. You can find the registration and calendar of live courses on the EBSCO blog. https://www.ebsco.com/blogs/novelist/make-most-your-novelist-product-subscr… SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Planned Enterprise Server Maintenance/Downtime on Tues, Aug 10 2021 at 11:00 p.m.

by SWAN Communications

SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Tuesday, August 10th at 11:00 p.m. This maintenance will require intermittent downtime throughout the process and is expected to take no longer than an hour. We'll be posting a banner to Enterprise to alert patrons. Unless complications arise, no further communication will be issued for this outage. Please visit the news post<https://support.swanlibraries.net/news/2021-08/87427> for the latest updates, if applicable. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Maywood Public Library District Reopening

by SWAN Communications

SWAN Member Libraries, The Maywood Public Library District will be reopening Monday August 9, items will be routing to MWS. For more information see the News Article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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Last day to sign up for the Kanopy group discount

by SWAN Communications

Good morning member libraries, If your library is interested in subscribing to Kanopy sometime this year, please sign up to participate in the SWAN Kanopy group discount. So far, we have 11 new libraries that have signed up. If we reach a $50,001 added commitment all libraries (including libraries already subscribed to Kanopy) will receive a 10% discount. Currently we are at $40,000 in added commitment. See the news post on the SWAN support site for additional details, pricing, and how to sign up: https://support.swanlibraries.net/news/2021-07/87199 If you have questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Note: If you have contacted Robin Hofstetter directly, please note they are out of the office until Monday. Be sure to contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> and SWAN staff will be happy to answer any and all questions before the form closes. Have a good weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Register for the Aspen kickoff and trainings

by SWAN Communications

Good afternoon member libraries, If your library is planning to participate in the first cohort of Aspen trainings, you can now register in L2 for the kickoff meeting, office hours, and Aspen Admin training sessions. Note: The Aspen Admin trainings for Purchase Suggestions and Record Grouping have changed, so please update your calendars if you plan to attend those sessions. If you haven't already, sign up for your cohort <https://fs8.formsite.com/SWANServices/sgiljvweiu/index.html> by Monday, August 23rd. See the news post for dates and registration links: https://support.swanlibraries.net/news/2021-08/87345 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Following last week's upgrade of our Symphony server, the WorkFlows 3.7.1 client installations and FormSite survey for your library must be completed by Monday, August 30th. For additional details and links to the necessary documentation, please see the news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Removal of Bills 10+ years inactive and less than $100 in total - begins August 17

by SWAN Communications

Please see our News Post: Removal of Bills 10+ Years Old (less than $100 in total)<https://support.swanlibraries.net/news/2021-08/87313> for an update on our next steps in patron record management. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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Register now for Web Accessibility Fundamentals for Libraries

by SWAN Communications

SWAN Member Libraries, Are you aware of how people with disabilities use the library catalog and library web apps? Please join SWAN and Deque<https://www.deque.com/> on September 21st via Zoom to learn about web accessibility. In this one-hour webinar, you will learn how web accessibility is defined, what inclusive design looks like, and how to ask vendors about the accessibility of the products you purchase for your library collections. The webinar is open to everyone, and we especially encourage anyone who is an administrator to the Aspen catalog, designing a library website, or making purchasing decisions for your electronic resources to join. Register on L2 for Web Accessibility Fundamentals for Libraries<https://librarylearning.org/event/2021-09-21/web-accessibility-fundamentals…> Deque will send a Zoom link for access closer to the webinar date. This webinar will not be recorded so please plan to attend in person. This webinar was funded by the RAILS Equity, Diversity, and Inclusion Grant. Please check out the support page dedicated to Accessibility for the Catalog and Databases<https://support.swanlibraries.net/documentation/66941> for more info about SWAN and web accessibility. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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BlueCloud Analytics log in issue

by SWAN Communications

Users are unable to log in to BlueCloud Analytics. Please see the known issue<https://support.swanlibraries.net/issue/87311> on our support site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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Deadline for SWAN Kanopy Discount Offer - Friday, August 6th

by SWAN Communications

Good morning, The deadline to sign up for the SWAN Kanopy Discount Offer is this Friday, August 6th. Details and the form to sign up are on the support site. https://support.swanlibraries.net/news/2021-07/87199 If you have questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Reminder: Sign up for Aspen go-live and training

by SWAN Communications

Good afternoon member libraries, If you have not already, please indicate your preference for your Aspen go-live dates and training. SWAN is offering two cohorts: Cohort 1 will a go live in October 2021 and Cohort 2 will go live in March 2022. More information and a link to the cohort sign-up form are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830 Registration is now available on L2 for the August 30th kickoff meeting (online through Zoom). If your library plans to participate in Cohort 1, your Aspen contact(s) should register to attend: https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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Aspen upgrade tonight 8/2/2021

by SWAN Communications

4 years, 4 months

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*Concluded Successfully* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2021-06/86416> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Wednesday, July 28, 2021 5:53 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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*Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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*Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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Sign up for the Aspen rollout

by SWAN Communications

The Aspen rollout begins August 30th - please sign up by Monday, August 23rd for your preferred training cohort and go-live dates. Sign up form and training schedule are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830

4 years, 4 months

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Kanopy Discount Offer

by SWAN Communications

SWAN Member Libraries, Please see the News Post<https://support.swanlibraries.net/news/2021-07/87199> on the SWAN Support Site about the discount offer from Kanopy. Please send your questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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SWAN Quarterly Billing Available

by SWAN Communications

4 years, 4 months

1
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Available Now: BLUEcloud Mobile Checkout

by SWAN Communications

SWAN Member Libraries: As announced in the June Fireside Chat, BLUEcloud Mobile Checkout is now available by request. Mobile Checkout is an add-on to the SWAN Mobile App, which allows patrons to check material out by scanning item barcodes with the camera on their personal mobile devices. This add-on offers self-check functionality to libraries without dedicated self-check systems, or it can serve to compliment an existing system. For more information, please refer to the Documentation Page<https://support.swanlibraries.net/documentation/86964> on our support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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RAILS, L2 Server Outages on 7/22/2021

by SWAN Communications

SWAN Member Library Staff: Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services: * Logins to all RAILS websites and RAILS-specific services * Logins and access to L2 (Library Learning) events and directory website * Logins to the SWAN support as these authenticate via L2 * You can still access any content that does not require a login * Logins to the SWAN ticket website as these also authenticate via L2 * You can still email support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> No other SWAN services are impacted by this outage. We'll submit additional updates to the news post<https://support.swanlibraries.net/news/2021-07/87132> as they become available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

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*Update* SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

SWAN Member Library Staff: We have further evaluated this consortium-wide console game limit and have decided to move forward with the Circulation Advisory Group recommendation to lower the limit to 5 checkouts. Starting tomorrow, patrons will be limited to 5 checkouts of each console game item type -5 CONSOLEGAM, 5 CONSOLENEW, etc. It is important to use the correct item type for these limits to apply. SWAN will be reaching out to any libraries cataloging console games with an item type other than CONSOLEGAM or CONSOLENEW so the system can work properly. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > SWAN-wide Checkout Limits for Console Game Item Types ________________________________ SWAN-wide Checkout Limits for Console Game Item Types SWAN has received multiple reports of patrons checking out many console games from various libraries across the consortium. While libraries have always had the ability to limit the number of checkouts allowed per item type at their checkout library, these limits vary across SWAN, and there has been no overarching limit in place that affects the entire consortium. In response to these recent reports, we have set an overarching checkout limit for the console game item types - CONSOLEGAM, CONSOLEMAT, CONSOLENEW, CONSOL_SP1. Starting tomorrow, patrons will be limited to 11 checkouts of any of those 4 console game item types regardless of checkout library. The limit of 11 applies to each type - 11 CONSOLEGAM, 11 CONSOLENEW, etc. If a patron attempts to check out more than 11 of any of these item types, staff will see a "User cannot checkout any more of this item type" message. This message can be overridden for unique circumstances, such as checking materials out to generic users like DISCARD. We have run reports and found that only 24 patrons in the entire consortium currently exceed the new checkout limit of 11. These active checkouts will not be impacted, but the patrons will be unable to check out additional console games starting tomorrow. We will continue to assess a reasonable limit on these item types to balance patron service with reduction of abuse. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> [1]. ________________________________ Source URL (modified on 07/19/2021 - 13:13): https://support.swanlibraries.net/node/87088

4 years, 4 months

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