- SWANcom - swanlibraries.net

by Steven Schlewitt

SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

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OCLC Holdings and a Serials Collection Survey

by Scott Brandwein

Good morning SWAN Membership - The Bibliographic Services team would like to point out two recent news posts on our Support Site. Both are brief and informational, and one requires action from at least one member of staff. * OCLC Holdings Update<https://support.swanlibraries.net/news/2021-03/85499> - A statement about member OCLC holdings and SWAN100 reclamation. * Serials Collection Survey<https://support.swanlibraries.net/news/2021-03/85511> - **Action required.** Notice of a survey for planned data cleanup. Thank you! Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Office Hours & Special Training Added

by Dawne Tortorella

We've added more opportunities to connect and learn. See our Office Hours and Special Training Sessions new post<https://support.swanlibraries.net/news/2021-03/85471> for details. All SWAN meetings, office hours, and training are listed on L2<https://librarylearning.org/events?keyword=&location=&sponsor=SWAN+-+System…>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Book Club Users meeting - March 10, 2021 Agenda

by Helen Pinder

Book Club Users meeting - March 10, 2021 Agenda The agenda <https://support.swanlibraries.net/sites/default/files/meeting/21_03_10/8182…> for the meeting on March 10 is available. No registration is necessary. Wednesday, March 10, 2021 - 9:30am to 11:30am GoToMeeting This gathering of SWAN Book Club Users will discuss programming, collection development, circulation practice, holds management, cataloging and all things book club! Creative solutions and methods of meeting demands for book discussion groups will be shared. Member experts, Lizzie Matkowski, Downers Grove Public Library and Lauren Maxwell, Geneva Public Library co-chair and lead this group. Book Club Users Please join my meeting from your computer, tablet or smartphone. https://www.gotomeet.me/SWANLibs/book-club-users You can also dial in using your phone. United States: +1 (408) 650-3123 Access Code: 742-954-717 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/742954717 Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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SWAN FY22 Budget e-Ballot reminder - deadline Friday, March 12th

by Aaron Skog

SWAN Library Directors & Administrators- I just sent out a reminder email from the MyDirectVote service that is hosting our e-ballot for the SWAN FY22 budget approval. This email went to the 59 representatives of 100 libraries that have not submitted an e-ballot yet. If you are not receiving the emails with your unique login ID and unique passcode, please click on the link below and look for the "Support" link. This will allow you to open a support request with MyDirectVote to gain access. SWAN does not have the passcodes to assist you. https://www.directvote.net/myDV15/Login.aspx?e=1430 The deadline to submit the e-ballot is Friday, March 12th at 11:59pm. Thank you to all that have participated thus far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Dr. Seuss Enterprises Decision to No Longer Publish 6 Titles - strategies news post

by Aaron Skog

SWAN Libraries, The recent news of the Dr Seuss Enterprises decision to no longer publish 6 titles has created a surge of interest in these 6 titles held within SWAN member libraries. We are experiencing a number of inquiries from library staff on how to recall titles sent out on ILL, or on ways to manage these titles in the short term while library leadership decides on the best approach (change to local holds only, change to local reference collection, etc.). We have some recommendations on various approaches within our Symphony ILS for you to consider. Please refer to the SWAN news post below: https://support.swanlibraries.net/news/2021-03/85340 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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*Resolved* EBSCO remote access unavailable

by Robin Hofstetter

The issue with EBSCO and Shibboleth has been resolved. We've closed the known issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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EBSCO remote access unavailable

by Robin Hofstetter

SWAN Member Library Staff: EBSCO has reported an issue with Shibboleth. Remote access to databases is temporarily unavailable. We've posted a Known Issue<https://support.swanlibraries.net/node/85339> to the SWAN support site and will provide updates as information becomes available. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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SWAN Support Ticket System Issues 2/24 - 3/2

by Steven Schlewitt

SWAN Member Library Staff: Due to an issue relating to an upcoming ticketing server migration, some SWAN tickets and replies submitted by you and your staff over the last week did not arrive in the SWAN ticketing system. We've identified around 70 tickets and replies that did not process correctly and we are currently working to restore them in our ticket system and review them. We've also corrected the issue that caused these tickets to be delayed. If you have submitted a ticket anytime over the last week, you may see a delayed reply from the SWAN support team. We sincerely apologize for this oversight and are working to respond to these missed tickets as quickly as possible. Additionally, all tickets submitted after our fix this morning are processing correctly, so please continue to email your support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> as usual. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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SWAN Quarterly Meeting March 4, 2021 Agenda & Packet Posted & Budget E-ballot Update

by Aaron Skog

SWAN Library Directors & Administrators, The agenda and packet for the SWAN Quarterly meeting being held on Thursday, March 4, 2021 at 10 a.m. is now posted. This page also includes the final EBSCO database group purchase pricing for the 85 participating public libraries. The deadline to opt-out of the group purchase has passed, so we will now move on to approving the SWAN budget, membership fees, and EBSCO pricing. https://support.swanlibraries.net/meeting/82146 Details on how to attend that meeting are available from the page above-SWAN will be using GoToMeeting to host the event. The vote to approve the budget will be held electronically using the e-ballot system SWAN is providing. Those emails will go out separately via myDirectVote which is an independent electronic voting system. These emails go to the library director/administrator and are unique to those individuals. The e-ballot will be open for SWAN budget approval through March 12, 2021 11:59 p.m. If you do not receive an e-ballot by tomorrow, please contact me directly and I will be able to provide you the login information to you directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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EBSCO Year-2 Renewal: preliminary pricing with 86 libraries participating

by Aaron Skog

SWAN Library Directors & Administrators, Attached is the preliminary EBSCO group purchase pricing with 86 public libraries participating, with 9 electing to opt-out. Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using this form: https://support.swanlibraries.net/forms/80756 The deadline to opt-out is end of the day Sunday, February 28th. On Monday next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision. The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support: https://support.swanlibraries.net/meeting/84220 If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin at swalibraries.net or 630-326-7823. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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EBSCO Year-2 Renewal: preliminary pricing with 90 libraries participating

by Aaron Skog

SWAN Library Directors & Administrators, As promised, I am providing you preliminary pricing on the year-2 renewal of the EBSCO database group purchase. We have 90 public libraries participating, with 5 electing to opt-out. See the attached preliminary pricing to this email. Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using the form: https://support.swanlibraries.net/forms/80756 The deadline to opt-out is end of the day Sunday, February 28th. I will send out a second preliminary pricing on Friday this week should we have additional libraries opt-out, and then next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision. The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support: https://support.swanlibraries.net/meeting/84220 If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin(a)swalibraries.net<mailto:robin@swalibraries.net> or 630-326-7823. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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*Resolved* SWAN Network Outage on Sunday 2/21

by Steven Schlewitt

SWAN Member Library Staff: This morning around 11:15AM, we experienced an outage of the SWAN VPN network. During this outage, WorkFlows was not accessible. As of 11:30AM, we have resolved the issue and all VPN tunnels are back online. If your library continues to experience issues accessing WorkFlows, please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> and call our emergency support at 844-SWANLIB (844-792-6542). We'll continue to monitor the situation throughout the day and will post any additional information to the Known Issue<https://support.swanlibraries.net/node/85240>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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EBSCO year-2 renewal opt-out approved: opt-out form now open

by Aaron Skog

SWAN Library Directors & Administrators- The vote completed at the end of the day yesterday with an approval for allowing the year-2 EBSCO database group purchase with an option for libraries to op-out. We will now move forward with libraries officially opting out of the EBSCO database group purchase. The online form below is for libraries that wish to opt-out. This form will need to be completed by end of day February 28th. Those public libraries that do not op-out will be automatically included in the year-2 renewal. Opt-out form (Support site login required): https://support.swanlibraries.net/forms/80756 I will post revised EBSCO pricing on Monday, February 22nd and then again on Friday, February 26th. The final EBSCO pricing will be posted on Monday, March 1st. I will do my best to try to make the SWAN EBSCO pricing clear for those that need to see the amount for your library in order to make a decision. I have attached the vote reports to this email. Thanks for participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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BLUEcloud Analytics Outage on 2/17

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the BLUEcloud Analytics service, affecting logins to the service and possibly some scheduled email reports. We've added a Known Issue<https://support.swanlibraries.net/node/85195> for the outage and will provide updates as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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Electronic Ballot for EBSCO Year-2 Renewal

by Aaron Skog

SWAN Library Directors & Administrators- Your electronic ballot is now ready and will be sent to your individual email accounts with unique logins and passwords contained in that email. SWAN is using myDirectVote which is a platform designed for secure online voting. Your votes will be collected and tabulated, and those individual votes will be publicly posted after the ballot is closed. This will ensure Illinois OMA compliance. For those that would like to review the information pertaining to the renewal, please refer to the Committee of the Whole meeting archive of January 12, 2021: https://support.swanlibraries.net/meeting/84220 This ballot will be open for 1 week, closing midnight Monday, February 15th. There will be one email ballot reminder from the myDirectVote. If you have questions about the ballot process and/or do not receive the email in the next 48 hours, please contact me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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SWAN Committee of the Whole Meeting - Feb 9th Meeting Packet Posted

by Aaron Skog

SWAN Directors & Administrators - The agenda and packet for this Committee of the Whole (COW) meeting is posted. This online membership meeting is to review next year's SWAN budget, membership fees, and reserves. You can review the budget documents online and/or register for the online meeting via the link to SWAN Support below. You must register in advance. https://support.swanlibraries.net/meeting/84221 If you have any questions, please feel free to reach out to me directly! The COW meeting will be recorded and posted the following day. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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Lynda.com Migration to LinkedIn Learning

by Steven Schlewitt

Lynda.com/LinkedIn Learning Subscribers: Please see our latest news post<https://support.swanlibraries.net/news/2021-01/84892> regarding the upcoming Lynda.com migration to LinkedIn Learning. If you subscribe to the Lynda.com service, this news post provides details on how to obtain the SWAN credentials necessary to complete the migration process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

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Cataloging Users meeting - Feb 4, 2021 Agenda

by webmaster＠swanlibraries.net

4 years, 3 months

1
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*New Time* Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m.

by Steven Schlewitt

SWAN Member Library Staff: Please note the new time. This outage has been rescheduled to 11:00 p.m. on Wed, Jan 27th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, January 20, 2021 11:27 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Planned Enterprise Server Maintenance/Downtime on May 26th at 3AM ________________________________ Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m. Added by Steven Schlewitt (05/14/2020 - 13:34) , last updated by Steven Schlewitt (05/14/2020 - 13:37) SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Wednesday, January 27th at 11:00 p.m. This maintenance will require downtime throughout the process and is expected to take no longer than an hour, so the impact will be minimal. We'll be posting a banner to Enterprise one day prior to the outage to alert patrons. Unless complications arise, no further communication will be issued for this outage. ________________________________ Source URL (modified on 05/14/2020 - 13:37): https://support.swanlibraries.net/node/84785

4 years, 3 months

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*Resolved* Intermittent Web Services Outages on 1/22

by Steven Schlewitt

We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, January 22, 2021 2:29 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent Web Services Outages on 1/22 SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

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Intermittent Web Services Outages on 1/22

by Steven Schlewitt

SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

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Quarterly Billing is now available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January, 2021 (2020, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012021%20January%202021%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

4 years, 3 months

1
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Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am

by webmaster＠swanlibraries.net

4 years, 3 months

1
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