Hello Member Libraries,
The scheduled maintenance SirsiDynix planned today has concluded. All disrupted services have resumed, and SWAN has resumed SMS message notices.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Thursday, June 16, 2022 9:07 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Reminder-BLUEcloud Central Maintenance-June 16 2022
Hello Member Libraries,
This is a reminder that SirsiDynix has planned maintenance for BLUEcloud Central that is taking place today beginning at 9 a.m. and should conclude around noon. We will send out another SWANcom when the services are back up. For a list of services that will be disrupted, please see the Known Issue.<https://support.swanlibraries.net/issue/91185>
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
To all SWAN Library Acquisitions Staff:
Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice.
We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good morning member libraries,
Sirsi Dynix has a planned maintenance for BLUEcloud Central products on June 16, 2022, from approximately 9 a.m. until Noon.
You can read more about the release in our news post:
https://support.swanlibraries.net/news/2022-06/91161
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>
The election concluded May 29th with the following election Results: 3-year term 2022-2025
* Jesse Blazek, Palos Heights Public Library
* Colleen Waltman, Homewood Public Library
* Anna Wassenaar, Blue Island Public Library
Special thanks to Dorothy Koll, Acorn Public Library District & Lisa Knasiak, Chicago Heights Public Library.
Next board meeting: June 17th 9:30am at Bloomingdale Public Library
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi everyone-
I hope you had a great holiday weekend. The packet for the Thursday, June 2nd SWAN Quarterly meeting is now posted and is available at the URL below:
https://support.swanlibraries.net/meeting/88728
The live stream will take place using this URL to our GoToMeeting platform:
https://www.gotomeet.me/SWANBoard/swan-quarterly-meeting
You can refer to the meeting agenda for details on the live stream.
I hope to see you on Thursday, 10am at:
Oak Brook Public Library
600 Oak Brook Road
Oak Brook, IL 60523-2202
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Aaron Skog
Sent: Friday, May 27, 2022 3:17 PM
To: swancom(a)list.swanlibraries.net
Subject: SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program
Hello SWAN Library Directors & Administrators-
The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social.
For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below.
SWAN Quarterly Meeting: agenda & virtual meeting information
https://support.swanlibraries.net/meeting/88728
As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link.
Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099>
Apologies for the late afternoon Friday email about the event!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello SWAN Library Directors & Administrators-
The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social.
For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below.
SWAN Quarterly Meeting: agenda & virtual meeting information
https://support.swanlibraries.net/meeting/88728
As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link.
Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099>
Apologies for the late afternoon Friday email about the event!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SirsiDynix has restored access to all BLUEcloud services.
If you encounter any issues accessing a BLUEcloud module, please submit a help ticket.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Friday, May 27, 2022 9:10 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running
BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>.
WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>.
WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
SWAN Member Library Staff,
SirsiDynix notified us they resolved the issue with the Twilio service, the Known Issue<https://support.swanlibraries.net/issue/91032> has been updated on the SWAN Support Site. SMS messages have been resumed following our individual testing at SWAN. Please let us know if you experience any additional issues with SMS messages.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Wednesday, May 18, 2022 10:54 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Re: Manage Hold Shelf Wizard
SWAN Member Library Staff,
You may now process your Manage Hold Shelf Wizard, please review the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue for processing information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Wednesday, May 18, 2022 9:48 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Manage Hold Shelf Wizard
SWAN Library Member Staff,
Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue on the SWAN Support Site when we have completed the process.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hi everyone,
There have been some inquiries about a misstatement on the cover letter of the annual FY2023 OCLC agreement from the Illinois State Library. You can disregard the incorrect sentence "[your library] will receive an invoice from PrairieCat that includes the FY2023 ILLINET/OCLC Group Services Membership Fee." Your library will not be invoiced for OCLC membership-it is included in your SWAN membership.
Please complete the agreement and return it per the Illinois State Library instructions. I will be updating the SWAN news post with updates if I receive any additional information.
https://support.swanlibraries.net/news/2022-05/90998
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello library directors & administrators,
The SWAN board election ballot was emailed to the individuals designated to vote on behalf of your library. Those emails were sent individually and directly from the Survey & Ballot Systems platform called myDirectVote.
If you require any assistance or need to have the login information sent to you directly, please contact me and I can work to resolve the issue with you.
The ballot will remain open through Sunday, May 29th end of the day.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi everyone,
The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the three board seats.
Anna Wassenaar, Executive Director, Blue Island Public Library
Colleen Waltman, Library Director, Homewood Public Library District
Dorothy Koll, Director, Acorn Public Library District
Jesse Blazek, Director, Palos Heights Public Library
Lisa Knasiak, Director, Chicago Heights Public Library
The e-ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below:
https://support.swanlibraries.net/board-information/85634
Thanks to all those interested in participating on the SWAN Board!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>