eRC Missing Collections - SWANcom

14 Aug 2015

To All SWAN Libraries:

In monitoring eRC collections, I have identified five libraries that are missing an
Overdrive collection. This appears to be unrelated to the issue earlier this week. The
issue that started last week and has been resolved involved collections not syncing
properly between the admin module and Enterprise profile. In this case, the collections do
not appear at all in the admin module. SirsiDynix must reestablish the collection. I am
also pressing SirsiDynix to identify a reason that these collection would drop from an
institution.

The affected libraries are:

*         Calumet City (CCS) - missing Overdrive Default collection (Media on Demand)

*         Evergreen Park (EVS) - missing Overdrive Default collection (Media on Demand)

*         Prairie Trails (PTS) - missing Overdrive Advantage collection (My Media Mall)

*         Schiller Park (SPS) - missing Overdrive Advantage collection (Media on Demand)

*         Thomas Ford (TFS) - missing Overdrive Advantage collection (Media on Demand)

To all libraries with digital content: please check your Enterprise profiles and compare
the counts of digital content to the counts in your collections with vendors.

To confirm your collection's presence in your profile:

*         Navigate to your library's public profile (catalog.swanlibraries.net/xxx
where xxx is your three letter code)

*         Select "Digital Catalog" from the search target box (first drop down)

*         Click Search without entering search terms to see a complete list of your
digital content.
You will see the total count for all vendors at the top of your results (# results found),
as well as counts by Electronic Format in the first facet on the left side of the screen.

If your Enterprise profile counts seem significantly lower than the number of titles you
have access to directly through Overdrive, Axis 360, 3M, or Recorded Books, please submit
a ticket to help(a)swanlibraries.net. Counts may vary slightly due to the syncing process
(for example, titles ordered yesterday may not be in Enterprise today).

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net