SWAN Member Library Staff:
It appears that the indexing issues that have been persistent throughout the week are now
resolved.
Our overnight maintenance reports concluded successfully, and the example records that
were previously returning errors are now fully searchable.
If any search errors occur today, please open a support ticket with examples so we can
follow up ASAP.
For more information, please refer to the known
issue<https://support.swanlibraries.net/node/86732> posted on our support site.
Thank you for your continued patience this week!
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek
Sent: Wednesday, June 23, 2021 7:43 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>
Subject: [SWANcom] 6/23/211 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
One of our overnight reports that handles our record indexing terminated abnormally.
Please be advised that you may encounter record errors or "Heading keys need to be
indexed" messages on records that were added/deleted/updated in the past day.
We have reached out to SirsiDynix and they are currently investigating.
Please refer to the known issue posted on our support
site<https://support.swanlibraries.net/node/86732> for more details and updates.
Ian Nosek
System Administrator, Information Technology & Systems Support
ian@swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> *
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>