[SWANcom] *Resolved 12/16* Google outage leading to bounced emails

SWAN Member Library Staff: GMAIL service outages affected email bounces from Monday, 12/14 through Wednesday, 12/16. Those bounces should be ignored and have been resolved in our email system, so they will not repeat and patrons with those addresses will continue to receive notices as expected. Bounces from Thursday, 12/17 and on should be considered legitimate bounces and should be handled normally. Should there be any news on this matter, we will update the Known Issue<https://support.swanlibraries.net/node/84182> accordingly. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom &lt;swancom-bounces(a)list.swanlibraries.net&gt; On Behalf Of Dave Pacin Sent: Tuesday, December 15, 2020 8:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Google outage leading to bounced emails SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>