[SWANcom] New YouTube tutorial troubleshooting your Mentor experience

++ Please share with appropriate personnel ++ Everyone - In talking to member library staff recently we have identified two issues that may impact staff user experience with Mentor. They are both related to the browser : * pop-up blocker * compatibility settings As to your choice of browser, according to SirsiDynix the preferred browser is Internet Explorer. However, a number of our libraries have reported success using Firefox. Lauren has created a short YouTube tutorial on updating your compatibility settings in Explorer along with how to turn off your pop-up blocker. Here is a direct link to the YouTube : https://www.youtube.com/watch?v=ieu2ISgwRLQ&feature=youtu.be . The tutorial is also embedded into the Mentor video page on the website as well. https://support.swanlibraries.net/documentation/members-only/1314 If you should be experiencing any problems with Mentor, please check your settings. Please don't hesitate to call us at the SWAN support with any of your questions, 630-734-5153. If you would prefer to send us an email (screenshots are always helpful), please direct your questions and concerns to MigrationHelp@swanlibraries.net<mailto:MigrationHelp@swanlibraries.net> . We are working with SirsiDynix to resolve any of the issues our members are experiencing. Have a good weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net