++ Please share with appropriate personnel ++

Everyone –

In talking to member library staff recently we have identified two issues that may impact staff user experience with Mentor.

They are both related to the browser :

· pop-up blocker

· compatibility settings   

As to your choice of browser, according to SirsiDynix the preferred browser is Internet Explorer. However, a number of our  libraries have reported success using Firefox.  

Lauren has created a short YouTube tutorial on updating your compatibility settings in Explorer along with how to turn off your pop-up blocker. 

Here is a direct link to the YouTube : https://www.youtube.com/watch?v=ieu2ISgwRLQ&feature=youtu.be .

The tutorial is also embedded into the Mentor video page on the website as well.

https://support.swanlibraries.net/documentation/members-only/1314

If you should be experiencing any problems with Mentor, please check your settings.   Please don’t hesitate to call us at the SWAN support with any of your questions, 630-734-5153.   If you would prefer to send us an email (screenshots are always helpful), please direct your questions and concerns to MigrationHelp@swanlibraries.net .  We are working with SirsiDynix to resolve any of the issues our members are experiencing.  

Have a good weekend.

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net