Re: [SWANcom] New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read

IMPORTANT: When processing your tab on the spreadsheet, do NOT fine free discharge anything that is NOT on your shelf. This should only be done for items in hand. Steps are: 1. Pull item from hold shelf on the list 2. Scan barcode in fine free discharge 3. Follow prompts on your screen Dawne Tortorella Assistant Director dawne@swanlibraries.net<mailto:dawne@swanlibraries.net> * (630)326-7995 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Joseph Miller Sent: Wednesday, May 2, 2018 4:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read New 19 Libraries- The Hold Shelf issues with multiple patrons assigned the same hold pick-up have been resolved, but further action is needed on your part. Please go to the New 19 support page<https://support.swanlibraries.net/content/new-19-migration> to download the Hold Shelf Clean-Up Report and instructions on how to fix the hold shelf issues. Please submit a ticket to the help desk notifying us when you have finished. Joseph Miller Project Manager joseph@swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>