When processing your tab on the spreadsheet, do NOT fine free discharge anything that is NOT on your shelf. This should only be done for items in hand.

Steps are:

Pull item from hold shelf on the list
Scan barcode in fine free discharge
Follow prompts on your screen

Dawne Tortorella
Assistant Director
dawne@swanlibraries.net • (630)326-7995

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Joseph Miller
Sent: Wednesday, May 2, 2018 4:17 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read

New 19 Libraries—

The Hold Shelf issues with multiple patrons assigned the same hold pick-up have been resolved, but further action is needed on your part. Please go to the New 19 support page to download the Hold Shelf Clean-Up Report and instructions on how to fix the hold shelf issues. Please submit a ticket to the help desk notifying us when you have finished.

Joseph Miller
Project Manager
joseph@swanlibraries.net • (630) 326-7109

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net