[SWANcom] *Update* Intermittent Enterprise OPAC Outages 3/4

SirsiDynix support seem to have identified the issue. The Enterprise OPAC has been online and stable for over an hour now. We'll send updates tomorrow morning if any additional information becomes available. Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, March 4, 2017 8:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Intermittent Enterprise OPAC Outages 3/4 SWAN Member Library Staff: The Enterprise outage has unfortunately persisted. We're currently awaiting response from the SirsiDynix support team and will report as soon as additional information is available. We sincerely apologize for the inconvenience. Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, March 4, 2017 6:31 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Intermittent Enterprise OPAC Outages 3/4 Importance: High SWAN Member Library Staff: We've received reports of intermittent outages affecting the Enterprise OPAC this evening and have contacted SirsiDynix support for further investigation. They've acknowledged a potentially widespread issue affecting all SirsiDynix SaaS-hosted customers, but also informed me that the issue should now be resolved. Either way, we'll continue to monitor the situation throughout the evening and send additional SWANcoms if the issues persist. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>