[SWANcom] *Update* Intermittent issues with user records on 6/20, 6/21

SWAN Member Library Staff: We continue to experience intermittent issues with searching user records today. Again, this appears to only affect select records that were either created or updated in some way since Monday. These records should still be fully accessible, but may not be searchable using some or all matching fields. Although last night's maintenance concluded successfully, we've been informed that we will likely need to run an additional maintenance report this evening to clean up some of the search indexes. Watch for an additional SWANcom update tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 20, 2017 12:55 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent issues with user records on 6/20 SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help@swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>