30 May
2016
30 May
'16
10:39 a.m.
SWAN Member Library Staff:
The scheduled database maintenance has concluded successfully. WorkFlows is now back
online and the Enterprise catalog is fully accessible.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Saturday, May 28, 2016 7:18 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode
5/29 – 5/30
Importance: High
SWAN Member Library Staff:
Just a reminder – our scheduled database maintenance is beginning this evening and will
extend through the remainder of the holiday weekend. During this time, you will be unable
to access Symphony WorkFlows and MUST use offline to track any checkouts.
Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely
experience intermittent outages, login issues, and searching abnormalities. A banner has
been posted to the catalog to inform patrons of the maintenance.
We’ll send additional SWANcoms as we progress through our maintenance this weekend.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From:
swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of
webmaster@swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Wednesday, May 18, 2016 3:05 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode
5/29 – 5/30
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30
05/18/2016 - 15:04 - by Susan Ricker
SWAN Member Library Staff,
We’re excited to share with you that over Memorial Day weekend, we’ll be performing
database maintenance on our Symphony Server to build new Enterprise search facets for item
formats, which will include two new formats for patrons to limit by fiction and nonfiction
books. This process requires SWAN to rebuild some very large software indexes which
requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks
and AMH systems.
This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a
follow-up message when the database maintenance has been completed and staff can resume
normal work practices. While these upgrades are being made, it is important that library
staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be
closed on Sunday, but for those libraries that are open during this upgrade, please be
sure to note the following:
* Symphony WorkFlows can be accessed only in Offline offline mode during the
maintenance
* MobileCirc can also be accessed only in Offline offline mode
* Enterprise OPAC will remain accessible, although patrons may have limited access to
materials and some searches may produce incomplete results
* Materials can be checked out while Offline offline, but please hold all check-ins
until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the
patron records)
Please email help@swanlibraries.net<mailto:help@swanlibraries.net> if you have any
questions or concerns about the approaching system maintenance, or if you have any
questions about running in Offline Mode with WorkFlows or MobileCirc.
________________________________
Source URL:
https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…