SWAN is now live on our new help desk system, powered by HaloITSM. Our staff is
transferring open tickets to the new environment, and you may receive some e-mails as that
process continues.
You may begin sending tickets through our help desk portal, accessible here:
https://swanlibraries.haloitsm.com/portal. An L2 account is required to access the
portal.
Also, you may continue sending tickets through
help@swanlibraries.net<mailto:help@swanlibraries.net>.
For more information, see this new post: SWAN Help Desk migration is
complete<https://support.swanlibraries.net/news/2025-04/94849>49>.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription
Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s…