[SWANcom] Recent Issues with Enterprise & Symphony

SWAN Membership- I just wanted to let everyone know that we continue to work with SirsiDynix support staff in determining the cause of our Enterprise harvests going awry. The SWAN IT staff have been very communicative about the issues and the services impacted. While we attempt to avoid downtime or disruptions during library business hours, occasionally the unexpected occurs. SWAN IT are working hard with SirsiDynix support to determine the cause of Enterprise harvest issues. I have confidence in the process and how SWAN staff and SirsiDynix are responding. Some issues with BLUEcloud Analytics and Enterprise Checkout History are being dealt with separately and through the appropriate personnel. https://support.swanlibraries.net/news Lastly, encourage your colleagues to subscribe to SWANcom to receive alerts from SWAN staff. https://support.swanlibraries.net/content/email-lists-communication Thank you for your patience as we work through these issues. Aaron Skog Executive Director aaron@swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>