SWAN Membership—

I just wanted to let everyone know that we continue to work with SirsiDynix support staff in determining the cause of our Enterprise harvests going awry. The SWAN IT staff have been very communicative about the issues and the services impacted. While we attempt to avoid downtime or disruptions during library business hours, occasionally the unexpected occurs.

SWAN IT are working hard with SirsiDynix support to determine the cause of Enterprise harvest issues. I have confidence in the process and how SWAN staff and SirsiDynix are responding. Some issues with BLUEcloud Analytics and Enterprise Checkout History are being dealt with separately and through the appropriate personnel.

From a communication standpoint, SWAN staff also use the Support site to update libraries, so I would encourage library staff to check our News blogroll if you are unfamiliar with the recent issues.

https://support.swanlibraries.net/news

Lastly, encourage your colleagues to subscribe to SWANcom to receive alerts from SWAN staff.

https://support.swanlibraries.net/content/email-lists-communication

Thank you for your patience as we work through these issues.

Aaron Skog
Executive Director
aaron@swanlibraries.net • (630)326-7022

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559

844-792-6542
swanlibraries.net • catalog.swanlibraries.net