27 Aug
2015
27 Aug
'15
3:18 p.m.
Enterprise service has been restored. There was an outage in the Midwest that affected
connections for many websites and services, including SirsiDynix's SaaS products like
Enterprise. ICN was able to resolve the issue, and Enterprise is now functioning as
expected.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Thursday, August 27, 2015 2:22 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Update: ENTERPRISE TROUBLE
The issue with ICN is also affecting our web services connection to Enterprise. This means
that while users that do not use ICN as their ISP (such as libraries on Comcast or users
accessing the catalog from home) are able to connect to Enterprise, they will not be able
to log in, place holds, or see item statuses.
We will send an update when possible.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
From:
swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour
Sent: Thursday, August 27, 2015 2:13 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] ENTERPRISE TROUBLE
The Enterprise catalog appears to be experiencing intermittent access problems. We are
working with SirsiDynix to correct the issue. Problems seem to be related to the ISP.
Libraries with ICN or Morenet will experience these issues. Other SD customers are
reporting these issues, also.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour@railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net