[SWANcom] **Resolved**: SWAN Datacenter Outage on 5/17

SWAN Member Library Staff: The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved. Thank you for your patience. ----Original Posting at 9:10am to SWANpond MailChimp Subscribers--- TIME OF OUTAGE: [9:00am on 5/17] IMPACT: All patron and library staff access to those services listed below will be unavailable during the outage. SERVICES: Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) Enterprise * My Account Features * Commerce * Item Availability Bookmyne MobileCirc BlueCloud Analytics SWAN Support Site, Patron Site, SWANcom LIBRARY ACTION: Please use Offline mode in WorkFlows to continue circulation. NOTE FROM SWAN: We're currently experiencing an outage of the SWAN datacenter. We're investigating the issue and hope to find a resolution as quickly as possible. We sincerely apologize for the inconvenience and will send updates as soon as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manag…