4 Jul
2018
4 Jul
'18
11:06 p.m.
SWAN Member Libraries and Information Technology Staff:
The scheduled database maintenance has concluded successfully. Staff will be able to
resume normal operations beginning tomorrow (7/5).
Thanks for everyone’s patience throughout the holiday!
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, July 3, 2018 8:28 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>et>;
'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>et>;
'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>
Subject: *Reminder* Scheduled Maintenance & System Downtime on July 4th
Importance: High
SWAN Member Libraries and Informtion Technology Staff:
Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will
be unavailable throughout the July 4th holiday. For additional information on the services
impacted, please refer to the support post below.
https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…
We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect
should be sometime late in the evening on July 4th.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Friday, June 29, 2018 9:37 AM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>;
swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th
Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not
8pm as previously stated.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From:
swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>
<swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>>
On Behalf Of webmaster@swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Friday, June 29, 2018 9:07 AM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Scheduled Maintenance & System Downtime on July 4th
06/29/2018 - 09:06 - by Steven Schlewitt
SWAN Member Libraries and Information Technology Staff:
Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be
performing database maintenance on our Symphony server to incorporate new bibliographic
updates from MARCIVE. This maintenance will require rebuilding the full catalog index and
committing the changes back to the database, a process that can take up to 24 hours.
During this time, there will be no access to Symphony WorkFlows or SIP2-connected
hardware. Other external services may experience brief outages during this time, but
access to digital media, reference databases, and Enterprise should remain largely
accessible.
The work MARCIVE is doing for us has two major aspects: authority control and
bibliographic enhancement.
Our entire bibliographic database has been analyzed for access points, and we will receive
a fresh batch of name, title, and subject authority records to reflect our combined
collection. We are also taking this opportunity to begin collecting authority records for
genre terms and medical subject headings (MeSH), which were not previously part of our
database.
The bibliographic enhancement includes many small fixes to various fields, but the most
compelling of these are:
1. Updated Access Points -- Previously, when name, title, and subject authority
headings changed, we would receive updated authority records, but our bibliographic
records would not be reflect the new headings. These headings are now being converted to
their authoritative forms, which should enhance the searching experience in both WorkFlows
and Enterprise.
2. RDA Conversion -- We are also updating all records cataloged according to older
rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more
uniform user experience, but this conversion opens doors for us to use our database in new
ways going forward.
Please note that this new bibliographic processing is also a part of our continuing
MARCIVE service, and all newly-cataloged records will receive the same treatment.
Therefore, it is not necessary to change your copy cataloging workflow in any way.
As this process requires considerable changes to the Symphony database indexes, some
server downtime is required, which will affect most Symphony services. Please see the list
below for the specific services impacted.
- Symphony ILS Services – Complete outage after library close Tuesday evening (7/3)
through Wednesday (7/4). These services include:
* WorkFlows (staff working on the holiday must use Offline mode for checkout; no
check-ins please)
* SIP2 connected hardware (AMH, self-check)
* SIP2 connected library software (PC reservation, print release)
- Symphony Web Services and External Authentication Services – Intermittent outages late
Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services:
* Enterprise My Account functions (including payments)
* Enterprise material availability
* Digital media/eRC/reference databases
* BookMyne
* MobileCirc
- BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July
6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be
available, but the July 3rd-July 5th transactions will be delayed in loading.
- Important Note: We know that some libraries have staff process items from the book drops
on holidays – please know that the system will not be available for checking in those
items. Please also refrain from using WorkFlows Offline mode to check in these items, as
the items will not process correctly
This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through
Wednesday evening. SWAN will send a follow-up message when the database maintenance has
completed and staff can resume normal work practices. We anticipate the system to be
available before business hours on Thursday, July 5th. We'll also be posting a banner
on Enterprise to inform our patrons of the potential for intermittent outages.
Please email help@swanlibraries.net<mailto:help@swanlibraries.net> if you have any
questions or concerns about the upcoming system maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL:
https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…