SWAN Member Libraries and Information Technology Staff:
The scheduled database maintenance has concluded successfully. Staff will be able to resume normal operations beginning tomorrow (7/5).
Thanks for everyone’s patience throughout the holiday!
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, July 3, 2018 8:28 PM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>; 'swantech@list.swanlibraries.net' <swantech@list.swanlibraries.net>; 'swancirc@list.swanlibraries.net' <swancirc@list.swanlibraries.net>
Subject: *Reminder* Scheduled Maintenance & System Downtime on July 4th
Importance: High
SWAN Member Libraries and Informtion Technology Staff:
Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will be unavailable throughout the July 4th holiday. For additional
information on the services impacted, please refer to the support post below.
https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-system-downtime-july-4th
We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect should be sometime late in the evening on July 4th.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Friday, June 29, 2018 9:37 AM
To: swancom@list.swanlibraries.net;
swantech@list.swanlibraries.net;
swancirc@list.swanlibraries.net
Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th
Just a quick correction – the downtime is expected to begin around
9pm on July 3rd, not 8pm as previously stated.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From:
swancom-bounces@list.swanlibraries.net <swancom-bounces@list.swanlibraries.net>
On Behalf Of webmaster@swanlibraries.net
Sent: Friday, June 29, 2018 9:07 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
06/29/2018 - 09:06 - by Steven Schlewitt
SWAN Member Libraries and Information Technology Staff:
Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance
will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours.
During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain
largely accessible.
The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement.
Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting
authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database.
The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are:
Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in
any way.
As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted.
- Symphony ILS Services – Complete outage
after library close Tuesday evening (7/3) through Wednesday (7/4). These services include:
- Symphony Web Services and External Authentication Services –
Intermittent
outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services:
- BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July
5th transactions will be delayed in loading.
- Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode
to check in these items, as the items will not process correctly
This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices.
We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages.
Please email help@swanlibraries.net if you have any questions or concerns about the upcoming system maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)