[SWANcom] SWAN Support Ticket System Issues 2/24 - 3/2

SWAN Member Library Staff: Due to an issue relating to an upcoming ticketing server migration, some SWAN tickets and replies submitted by you and your staff over the last week did not arrive in the SWAN ticketing system. We've identified around 70 tickets and replies that did not process correctly and we are currently working to restore them in our ticket system and review them. We've also corrected the issue that caused these tickets to be delayed. If you have submitted a ticket anytime over the last week, you may see a delayed reply from the SWAN support team. We sincerely apologize for this oversight and are working to respond to these missed tickets as quickly as possible. Additionally, all tickets submitted after our fix this morning are processing correctly, so please continue to email your support issues to help@swanlibraries.net<mailto:help@swanlibraries.net> as usual. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>