[SWANcom] Update on SWAN Server Migration, End of Business 1/14

SWAN Member Library Staff-- I wanted to update everyone on the status of the new server supporting Symphony. The SWAN IT has been updating the support website throughout the day, so make sure to keep this URL open and refreshed throughout the day tomorrow. Server Migration Update: https://support.swanlibraries.net/news/2018-12/66379 The good news This server is well-provisioned and responding in the way we expected. Libraries will be happy with the difference once we have stabilized our configuration. We have positioned ourselves for Symphony to be stable for the rest of the evening. *Start your Tuesday as normal, and watch for updates via SWANcom and the SWAN support website.* The bad news Throughout the day today, SWAN's Symphony server experienced huge spikes in server load which caused WorkFlows connections to drop. We have identified a probable cause related to the SIP2 service. The SIP2 service SWAN provides libraries is well over 100 connections. These are connections to self-checks, automated material handlers, PC Reservation, MyPC, etc. We regret that these systems have been affected by the server migration. We are examining the SIP configuration library by library, and have randomized the reactivation of SIP connections as we work through them. Acquisitions Symphony Reports remain disabled today, but we are looking towards allowing these reports to be run after we regroup in the morning. Support staff will continue to monitor the system throughout the evening. Thank you for your patience and we appreciate your support. Aaron Skog Executive Director aaron@swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>