15 Jan
2019
15 Jan
'19
3:39 p.m.
SWAN Member Library Staff:
The Symphony WorkFlows server appears to be stable after our recent round of
troubleshooting. That being the case, we've reenabled all SIP2 and Web Services
functions to increase the overall system load, so all library SIP2 ports are now open.
Additionaly, all WorkFlows services are currently functioning as expected.
We've also lifted the freeze on acquisitions. Please feel free to begin processing
acquisitions at any time. To retain the correct report configuration, you'll need to
unsuspend the acquisitions reports relating to your library. Please refer to the support
site documentation<https://support.swanlibraries.net/documentation/66566> for
additional information on how to unsuspend or reschedule those reports.
If you are still having difficulty connecting to the WorkFlows server or have encountered
any other system anomalies, please open a new ticket by emailing
help@swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your continued support and please continue to watch SWANcom for updates.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 2:45 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>et>;
'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>et>;
'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>
Subject: *Please Login Now* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login
normally at your earliest convenience.
Once again, we are continuing to troubleshoot, so we may experience additional outages our
slowness during the afternoon.
We'll send additional updates via SWANcom and support site
post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes
available.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 2:00 PM
To: 'swancom(a)list.swanlibraries.net'
<swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>;
'swantech(a)list.swanlibraries.net'
<swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
The Symphony/WorkFlows planned outage is starting now.
Please proceed in Offline
Mode<https://support.swanlibraries.net/documentation/64828> for any basic
circulation functions.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 1:10 PM
To: 'swancom(a)list.swanlibraries.net'
<swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>;
'swantech(a)list.swanlibraries.net'
<swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test
a system configuration and correct an issue with print label templates. During that time,
WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible.
Please be prepared to use WorkFlows in Offline
Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until
further notice.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 11:56 AM
To: 'swancom(a)list.swanlibraries.net'
<swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>;
'swantech(a)list.swanlibraries.net'
<swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>;
'swancirc(a)list.swanlibraries.net'
<swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>>
Subject: *Please Login Now* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login
normally at your earliest convenience.
We continue to troubleshoot issues relating to SIP and the system load, so we may
experience additional outages our slowness during the afternoon.
We'll send additional updates via SWANcom and support site
post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes
available.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 10:16 AM
To: 'swancom(a)list.swanlibraries.net'
<swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>;
'swantech(a)list.swanlibraries.net'
<swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline*
SWAN Member Library Staff:
We're currently experiencing an outage of the Symphony server. Please proceed to use
WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as
we continue to troubleshoot.
We sincerely apologize for the inconvenience and continue to work to find a resolution to
these ongoing issues. We appreciate your continued patience.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/