[SWANcom] *Resolved* Intermittent Web Services Outages on 1/22

We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, January 22, 2021 2:29 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent Web Services Outages on 1/22 SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>