22 Nov
2016
22 Nov
'16
2:14 p.m.
SWAN Member Library Staff:
Just a quick reminder of the upcoming database maintenance. Please note the correction on
check-ins – we expect everything will be back online and ready for check-ins beginning
Monday morning, instead of Tuesday, as originally posted.
A few other considerations…
- Staff should only be performing checkout functions while offline. Please avoid
any check-ins or patron registration. If a patron is registered using offline mode, please
check for duplicates on Monday morning.
- The Enterprise OPAC will only be searchable, and all My Account features,
including fines payment, placement of holds, or checking library available will be
inaccessible.
- All patron notices will be suspended during the downtime. These notices will
remain in queue until Monday morning.
- All SIP2 connected hardware and vendor services will be inaccessible, including
PC Reservation software and E-Book accounts. If offered by your vendor, you may want to
make arrangements to run SIP2 services in an “unauthenticated” mode so that patrons will
still have access to PC Reservation (without guest passes) and E-Book services.
- We would urge all libraries to please take an opportunity in the upcoming
weekends to test Offline mode with your weekend staff. This will ensure Offline is working
correctly, that no intervention is required from your local IT to ensure functionality,
and that files are saving/uploading as expected. Remember, Offline files are uploaded
immediately when your library is back online and processed by SWAN servers overnight.
Therefore, any check-outs performed during offline will be reflected on the next day.
For reference, SWAN’s WorkFlows Offline documentation can be found at the link below.
https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
(L2 login required)
If you have any questions about Offline Mode or the upcoming downtime, please email
help@swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: webmaster(a)swanlibraries.net [mailto:webmaster@swanlibraries.net]
Sent: Tuesday, October 25, 2016 4:15 PM
To: swancom(a)list.swanlibraries.net
Subject: Symphony Server Database Maintenance and Required Use of Offline Mode Dec
3rd-4th
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th
10/25/2016 - 16:14 - by Steven Schlewitt
SWAN Member Library Staff,
Over the first weekend of December (the 3rd-4th), SWAN will be performing database
maintenance on our Symphony Server to finalize Enterprise facet work on
fiction/non-fiction materials and commit several other recent projects to our database.
This work will serve to greatly improve the patron Enterprise experience.
This process requires SWAN to rebuild the Symphony database indexes, which requires server
downtime and will affect most Symphony services. Please see the list below for the
specific services affected:
- Symphony Server functions
* WorkFlows (staff must use Offline mode for checkout; no check-ins please)
* SIP2-connected hardware (AMH, self-check)
* SIP2-connected vendor services (Overdrive, Axis360, etc)
- Symphony Web Services functions
* Enterprise My Account functions (including payments)
* Enterprise material availability
* BookMyne
* MobileCirc (staff must use Offline mode)
This downtime will begin Saturday, December 3rd at 6 a.m. and run through Sunday evening.
SWAN will send a reminder as the date approaches, as well as a follow-up message when the
database maintenance has completed and staff can resume normal work practices.
To reiterate:
* Symphony WorkFlows can be accessed only in Offline mode during the maintenance
* Enterprise OPAC will remain accessible, although patrons may have limited access to
materials and some searches may produce incomplete results
* Materials can be checked out via WorkFlows while Offline, but please avoid check-ins
until Monday *Corrected* (Important: Backdate these delayed check-ins to avoid fines to
the patron records)
Please email help@swanlibraries.net<mailto:help@swanlibraries.net> if you have any
questions or concerns about the approaching system maintenance, or if you have any
questions about running in Offline Mode with WorkFlows or MobileCirc.
________________________________
Source URL:
https://support.swanlibraries.net/news/2016-10-25/symphony-server-database-…