[SWANcom] RESOLVED: Hoopla Outage

SWAN Member Libraries: Hoopla support was able to identify and resolve the issue that impacted SIP2, causing degraded performance on our Symphony server. Hoopla access has been fully restored. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94669> posted to our support site. Thanks for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Tuesday, August 27, 2024 3:19 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] RESOLVED: Symphony WorkFlows Up SWAN Member Libraries: Thank you for your patience as we worked through this, WorkFlows is now up. This issue was caused by excessive calls to the Symphony server by Hoopla, we have temporarily suspended their access. As a result the Hoopla service is currently down. Please report any connectivity issues you may encounter. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, August 27, 2024 2:09 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony WorkFlows Down SWAN Member Libraries: Symphony WorkFlows is currently down. We are troubleshooting the issue with SirsiDynix and will update the Known Issue<https://support.swanlibraries.net/issue/94669> on our SWAN support site as we have more information. Please use the Offline Circulation module while we troubleshoot the issue. Vickie Totton Consultant, Information Technology Systems & Support vickie@swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>