SWAN Member Libraries:

Hoopla support was able to identify and resolve the issue that impacted SIP2, causing degraded performance on our Symphony server. Hoopla access has been fully restored.

For more information, please see the Known Issue posted to our support site.

Thanks for your patience.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, August 27, 2024 3:19 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] RESOLVED: Symphony WorkFlows Up

SWAN Member Libraries:

Thank you for your patience as we worked through this, WorkFlows is now up.

This issue was caused by excessive calls to the Symphony server by Hoopla, we have temporarily suspended their access. As a result the Hoopla service is currently down.

Please report any connectivity issues you may encounter.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, August 27, 2024 2:09 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Symphony WorkFlows Down

SWAN Member Libraries:

Symphony WorkFlows is currently down. We are troubleshooting the issue with SirsiDynix and will update the Known Issue on our SWAN support site as we have more information. Please use the Offline Circulation module while we troubleshoot the issue.

Vickie Totton

Consultant, Information Technology Systems & Support

vickie@swanlibraries.net • 630.326.8714

My pronouns: she/her/hers

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

swanlibraries.net • catalog.swanlibraries.net