6 Nov
2018
6 Nov
'18
9:09 p.m.
The SWAN IT Team has started the server upgrade process! Within the next half hour, the
Symphony server will become temporarily unavailable to copy data and perform the setup.
During tonight's downtime, these services will be completely inaccessible:
* Symphony Server functions
* WorkFlows (can be run in Offline
mode<https://support.swanlibraries.net/system/files/Members%20Only/SWANT…
after 9pm)
* SIP2-connected hardware (AMH, self-check)
* SIP2-connected vendor services (Overdrive, Axis360, etc)
* Symphony Web Services and Enterprise functions
* Enterprise My Account functions (including payments)
* Enterprise material availability
* BookMyne
* MobileCirc
Early tomorrow morning (before library hours), we'll send an update when the server
becomes available and if Symphony Bridge or Offline will be necessary. Please stay tuned
to SWANcom for further instructions and news on the upgrade.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, November 6, 2018 9:54 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>et>;
'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>et>;
'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>
Subject: *Reminder* SWAN Server Upgrade Begins Tonight at 9pm!
Importance: High
SWAN Member Library Staff:
Just another quick reminder of the Symphony server upgrade beginning tonight at 9pm.
At 9pm, all Symphony services will go offline to begin the upgrade process. This will also
impact user logins and item availability in Enterprise, which has been noted in an
Enterprise banner.
For detailed information on the services potentially impacted during operating hours
tomorrow, please refer to the support post below.
https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg…
Please also watch your SWANcoms carefully as the expedited upgrade schedule may change our
Symphony Bridge plans and instructions tomorrow morning!
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Thursday, November 1, 2018 4:50 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>;
'swancirc(a)list.swanlibraries.net'
<swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>>;
swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>
Subject: *Reminder* SWAN Server Upgrade Scheduled for November 7th, Special Instructions
Included
SWAN Member Library Staff:
Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November
7th.
We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday
the 6th), but please continue to expect the use of Symphony Bridge throughout the day on
November 7th.
Please also be sure to check your email for further instructions via SWANcom or the SWAN
Support Site on the morning of the 7th, as we'll be indicating when the Bridge is
ready for login or if there are other new instructions.
To address several questions we've received:
* When on Symphony Bridge on the 7th, modification of patron records will be disabled,
but you can override to check out material
* Auto-renewals will not run while we are on Bridge, but will run when we come back up
and will renew items that would have renewed throughout the period we were on Bridge. It
is possible that items will renew on the day they were due (if Bridge takes the full 2
days)
* Items in Transit will be processed on the regular schedule since that report is
generated via BCA
* Clean Holds Report will not run on the days we are on Bridge as no reports will run
during that time period
* Enterprise item records and location will display as a result of cached records, but
availability and hold queue stats will not
For further details on the upgrade including how to access the Symphony Bridge and various
service availabilities, please refer to the original support site posting:
https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg…
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/