The SWAN IT Team has started the server upgrade process! Within the next half hour, the Symphony server will become temporarily unavailable to copy data and perform the setup.

During tonight’s downtime, these services will be completely inaccessible:

• Symphony Server functions
  • WorkFlows (can be run in Offline mode after 9pm)
  • SIP2-connected hardware (AMH, self-check)
  • SIP2-connected vendor services (Overdrive, Axis360, etc)
• Symphony Web Services and Enterprise functions
  • Enterprise My Account functions (including payments)
  • Enterprise material availability
  • BookMyne
  • MobileCirc

Early tomorrow morning (before library hours), we’ll send an update when the server becomes available and if Symphony Bridge or Offline will be necessary. Please stay tuned to SWANcom for further instructions and news on the upgrade.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Steven Schlewitt
Sent: Tuesday, November 6, 2018 9:54 AM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>; 'swancirc@list.swanlibraries.net' <swancirc@list.swanlibraries.net>; 'swantech@list.swanlibraries.net' <swantech@list.swanlibraries.net>
Subject: *Reminder* SWAN Server Upgrade Begins Tonight at 9pm!
Importance: High

SWAN Member Library Staff:

Just another quick reminder of the Symphony server upgrade beginning tonight at 9pm.

At 9pm, all Symphony services will go offline to begin the upgrade process. This will also impact user logins and item availability in Enterprise, which has been noted in an Enterprise banner.

For detailed information on the services potentially impacted during operating hours tomorrow, please refer to the support post below.

https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upgrade-scheduled-november-7th-special-instructions-included

Please also watch your SWANcoms carefully as the expedited upgrade schedule may change our Symphony Bridge plans and instructions tomorrow morning!

--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Steven Schlewitt
Sent: Thursday, November 1, 2018 4:50 PM
To: swancom@list.swanlibraries.net; 'swancirc@list.swanlibraries.net' <swancirc@list.swanlibraries.net>; swantech@list.swanlibraries.net
Subject: *Reminder* SWAN Server Upgrade Scheduled for November 7th, Special Instructions Included

SWAN Member Library Staff:

Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November 7^th.

We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday the 6^th), but please continue to expect the use of Symphony Bridge throughout the day on November 7^th.

Please also be sure to check your email for further instructions via SWANcom or the SWAN Support Site on the morning of the 7^th, as we’ll be indicating when the Bridge is ready for login or if there are other new instructions.

To address several questions we’ve received:

• When on Symphony Bridge on the 7^th, modification of patron records will be disabled, but you can override to check out material
• Auto-renewals will not run while we are on Bridge, but will run when we come back up and will renew items that would have renewed throughout the period we were on Bridge. It is possible that items will renew on the day they were due (if Bridge takes the full 2 days)
• Items in Transit will be processed on the regular schedule since that report is generated via BCA
• Clean Holds Report will not run on the days we are on Bridge as no reports will run during that time period
• Enterprise item records and location will display as a result of cached records, but availability and hold queue stats will not

For further details on the upgrade including how to access the Symphony Bridge and various service availabilities, please refer to the original support site posting:

https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upgrade-scheduled-november-7th-special-instructions-included

Thank you.

--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/