[SWANcom] *RESOLVED* Baker & Taylor Server Outage

SWAN Acquisitions Library Staff: SWAN has completed checking files brought in by Baker & Taylor processes. Libraries using Baker & Taylor may now resume all ordering functions. Open a ticket (help(a)swanlibraries.net) if you experience any issues with your process. If you have paper copies of invoices dated Aug 17 - Sep 5 that have not been added to WorkFlows you should contact Baker & Taylor Support to have them add the files to their FTP Server. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Wednesday, September 7, 2022 1:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *UPDATE* Baker & Taylor Server Outage SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: We are continuing to work with libraries to test and verify safety of transmissions from Baker & Taylor. You may resume the following: Now: Run your EDI Retrieval Report. We are running additional EDI Receive reports to process the invoice files brought in with these reports. After 2:30 PM: Run your Book X12 Invoice Report We will update the Known Issue<https://support.swanlibraries.net/issue/91484> with more information shortly. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, September 6, 2022 5:22 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *UPDATE* Baker & Taylor Server Outage SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: Baker & Taylor is reporting many disrupted services are back online today and TS 360 should be fully functional and accessible tomorrow. Baker & Taylor will be reaching out to individual libraries with a new IP address to access TS 360. We will be working with a couple of SWAN libraries to test and verify safety of transmissions from Baker & Taylor. Once we have successfully completed that, we will continue enabling services for all libraries with Baker & Taylor. Until we have completed this testing, we ask you to wait for an all clear from us before resuming your orders with Baker & Taylor. This includes the following processes: * Downloading and saving your carts from TS 360 * Using the MARC Order Input wizard in WorkFlows Acquisitions * Running any of the following reports: * Load Bibs with Order Info * Load Flat Order Records * Book X12 Orders * EDI File Transmission * EDI File Retrieval We will update the Baker & Taylor Server Outage Known Issue<https://support.swanlibraries.net/issue/91484> when we have concluded our testing. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Monday, August 22, 2022 1:21 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Baker & Taylor Server Outage SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: Baker & Taylor has reported they have a server outage that is affecting their TS 360 platform and phone service. Please see the posted Known Issue<https://support.swanlibraries.net/issue/91484> on the SWAN Support Site for important information. We will be updating the issue as more information becomes available. https://support.swanlibraries.net/issue/91484 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s…