18 Jul
2017
18 Jul
'17
12:41 p.m.
SWAN Member Library Staff:
With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have
been restored. You should see cover art displaying in Enterprise once again.
Thank you,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Steven Schlewitt
Sent: Tuesday, July 18, 2017 9:38 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>et>;
'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>
Subject: *Update* Issue with Syndetics Images in Enterprise
SWAN Member Library Staff:
A quick update on our Syndetics image issue – this is relating to a widespread ProQuest
outage, which is affecting many of their services, including Syndetic Solutions and their
research databases.
SirsiDynix has issued a notice of the vendor disruption on their status site below.
https://www.sirsidynixstatus.com/vendor-service-disruption-notification-pro…
Additionally, Proquest has issued a statement on the situation via their blog.
http://www.proquest.com/blog/pqblog/
We’ll send any updates via SWANcom as soon as they become available and have reposted a
banner to Enterprise to inform our patrons.
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Steven Schlewitt
Sent: Monday, July 17, 2017 4:59 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>;
swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>
Subject: *Update* Issue with Syndetics Images in Enterprise
SWAN Member Library Staff:
We’ve determined that this issue is affecting Syndetics cover art for all subscribers,
including our neighboring libraries and memberships. It appears to be a widespread outage
of the Syndetics servers.
We’ll send an update as soon as additional information becomes available. In the meantime,
we’ll post a banner on Enterprise to inform our patrons of the issue.
Thank you,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From:
swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of
webmaster@swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Monday, July 17, 2017 4:33 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Issue with Syndetics Images in Enterprise
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Issue with Syndetics Images in Enterprise
07/17/2017 - 16:33 - by Steven Schlewitt
SWAN Member Library Staff:
We're currently investigating an issue affecting Syndetics cover art in our
Enterprise catalog. This issue affects cover images for all materials in the catalog.
Materials appear to be searching, displaying, and holding as expected in Enterprise, but
cover images for items are not displaying for any records.
We hope to have additional information soon, and will submit any updates via SWANcom.
Thank you,
--
SWAN Library Services
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL:
https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…