Issue with Syndetics Images in Enterprise

SWAN Member Library Staff:

With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again.

Thank you,

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: Steven Schlewitt
Sent: Tuesday, July 18, 2017 9:38 AM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>; 'swantech@list.swanlibraries.net' <swantech@list.swanlibraries.net>
Subject: *Update* Issue with Syndetics Images in Enterprise

SWAN Member Library Staff:

A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases.

SirsiDynix has issued a notice of the vendor disruption on their status site below.

https://www.sirsidynixstatus.com/vendor-service-disruption-notification-proquest-syndetics

Additionally, Proquest has issued a statement on the situation via their blog.

http://www.proquest.com/blog/pqblog/

We’ll send any updates via SWANcom as soon as they become available and have reposted a banner to Enterprise to inform our patrons.

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: Steven Schlewitt
Sent: Monday, July 17, 2017 4:59 PM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net
Subject: *Update* Issue with Syndetics Images in Enterprise

SWAN Member Library Staff:

We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers.

We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue.

Thank you,

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster@swanlibraries.net
Sent: Monday, July 17, 2017 4:33 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Issue with Syndetics Images in Enterprise

Message from sender:

From the SWAN Support Website:

Published on SWAN (https://support.swanlibraries.net)