3 Jun
2019
3 Jun
'19
4:12 p.m.
SWAN Member Library Staff:
We have received word that the indexing issues have been fixed. The example records
members have provided to SWAN all appear to be searchable and are displaying properly in
WorkFlows, and the fix was applied to an additional 2,800 affected records. If you
continue to experience issues, please send in a ticket. Thank you for your patience while
we worked to resolve this.
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton
Sent: Monday, June 3, 2019 1:02 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net;
swancirc(a)list.swanlibraries.net
Subject: [SWANcom] **REOPENED** 6/3/19 - Indexing errors due to abnormal overnight
processing
SWAN Member Library Staff:
We are still receiving reports of indexing issues today. We have opened another case with
SirsiDynix and will update this post when we have more information. You can monitor the
progress of the Indexing
errors<https://support.swanlibraries.net/node/66680https:/support.swanli…
issue in the Known Issues section of the SWAN Support Site.
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom
<swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>>
On Behalf Of Ian Nosek
Sent: Friday, May 31, 2019 12:30 PM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>;
swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight
processing
SWAN Member Library Staff:
The reindexing report has concluded. This report has resolved the issues that occurred as
a result of our overnight processing.
This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging
activities may resume at this time.
While the report has resolved the errors regarding item locks or ‘heading keys need to be
indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We
are still investigating this particular issue, but it will not impact daily operations.
These duplicate record searches are also limited to WorkFlows and are not impacting
Enterprise searches. We do expect this will be cleared by this evening’s regularly
scheduled maintenance reports.
If you encounter any further difficulties with records in WorkFlows, please notify us at
help@swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate.
Thank you for your patience this morning.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom
<swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>>
On Behalf Of webmaster@swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Friday, May 31, 2019 7:33 AM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing
Message from sender:
[SWAN Library Services]
Published on SWAN Library Services (https://support.swanlibraries.net)
Home<https://support.swanlibraries.net/> > Add
content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors
due to abnormal overnight processing
________________________________
5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
Please be aware, last night we countered an abnormal ADUText report, which handles our
daily record maintenance and processing. That being the case, we may encounter record
issues throughout the day until the next successful run of the ADUText report. These
issues will most likely impact records that were added/deleted/updated yesterday and are
typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may
see these errors when searching, modifying, or checking in/out the impacted records.
We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues
that may be encountered, but if you come across these records, please email a list to
help@swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to
SirsiDynix for further investigation and temporary correction. Otherwise, all record
issues should be cleared with tonight’s regularly scheduled maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL (modified on 05/31/2019 - 07:32):
https://support.swanlibraries.net/node/66681