- SWANcom - swanlibraries.net

NEW Procedure for Collecting Money for Damaged or Lost RB/ILL

by Crystal Vela

*** Please route to appropriate personnel *** To ensure a smooth Quarterly Billing process, we have made updates to the Procedure for Collecting Money for Damaged or Lost RB/ILL Items not yet Billed. Please see the attached documentation. If you have any questions please send in a help desk ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

RESOLVED Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

SirsiDynix has reported all harvests have completed and BCA information should be up to date. We recommend you wait until the BCA harvest completes tomorrow (after 10 am) before running your reports. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, April 2, 2018 10:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issues with BLUEcloud Analytics (BCA) ++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announce our candidates for the 2 open seats in our 2018 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Natalie Bazan of North Riverside Public Library District, Julie Milavec of Downers Grove Public Library, and Stacy Wittmann of Eisenhower Public Library District. Our election will officially open for voting on Monday, April 30th. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 18th at 5pm CST. The results will be announced at our June 7th Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Final New 19 Migration Q&A Session – Wednesday, April 4th!

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

Web Services Downtime Tuesday, April 3rd at 9 AM

by Tara Wood

Good morning member libraries, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving to version 2018.03, which resolves a bug with the 'Forgot My PIN' feature. We've scheduled the upgrade with SirsiDynix for Tuesday April 3rd, to start between 9:00am and 9:30am. This upgrade will require downtime of Web Services for about 20 minutes. You can read more about the services that will be impacted on the support site: https://support.swanlibraries.net/news/2018-03-30/upcoming-web-services-upg… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

Masking PINs in Symphony Set for Mon 4/16

by Aaron Skog

SWAN Libraries, This announcement pertains to one area of our Symphony global configuration that is overdue for improved security: masking personal identification numbers, or PINs. With SWAN's database of 1 million library user's information, and soon to be 1.3 million patron records, it is time to provide a minimum of privacy to our patron's accounts. What was initially a temporary measure after SWAN switched to Symphony in April 2015, instead lasted three years. We have set Monday, April 16, 2018 as the day when PINs in Symphony will no longer be visible, but will be masked by asterisks. Please read the SWAN support site post for some background on this upcoming change. https://support.swanlibraries.net/news/2018-03-27/masking-patron-pins-start… If you have questions regarding this upcoming change, please send in a support request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

New themes and options in Enterprise

by Tara Wood

Good morning Member Libraries, You can learn more about the new theme and color options for Enterprise on the SWAN support site: https://support.swanlibraries.net/news/2018-03-26/new-themes-and-options-en… Happy Monday! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Special or Academic Library Cardholders at Public Libraries

by Samantha Dietel

++Please route to appropriate personnel++ Effective Tuesday, 3/27/2018 Should a cardholder from a special or academic library attempt to use their card at a public SWAN library, that user will be blocked from circulation. This will help eliminate any accidental checkouts to these users should staff miss that this is not a public library user record. This has been a long-outstanding request that we are now happy to accommodate! If public library staff attempt to check out to or renew items for a special or academic library cardholder, they will see the following message. Please note that this message cannot be overridden. [cid:image001.png@01D3C4E1.66E5FAB0] This is the same message that public library staff currently see when attempting to modify a special or academic library record. Public libraries will still be able to check in materials from special or academic library cardholders. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

SWANstravaganza 2018 - Call for Proposals and Ideas!

by Brande Overbey

Good morning, We've begun to plan for our 2018 SWANstravaganza Annual Conference, to be held this year on Friday, August 17th at Moraine Valley Community College. To help us develop this year's conference, we'd like to find out what you want to hear about! Do you have a topic that you'd like to present for us, or a suggestion for what you'd like to see offered in our breakout sessions? Please visit the following post on our website to submit your idea or proposal: https://support.swanlibraries.net/news/2018-03-26/swanstravaganza-2018-call… Thanks so much for sharing! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Updated catalog search widget available

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

Delivery Routing Procedures

by Vickie Totton

SWAN has made adjustments to delivery routing procedures. The changes are outlined in the attached document. If you have any questions or comments please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
1
0 0

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

Enterprise 5.0 Upgrade and Profile Updates

by Aaron Skog

SWAN Membership, The Enterprise upgrade was completed this morning but we encountered some issues throughout the day today. What was encountered after the upgrade was in two main categories: * Searches that return no results for your library profile * Downloadable eBooks and Audiobook searches that return no results Things appear to be stable at the moment but we ask that you remain vigilant and report any issues with searching via help(a)swanlibraries.net<mailto:help@swanlibraries.net> This upgrade also included SWAN's Enterprise updates to the home page, header, and footer. For details on this planned work, refer to the SWAN March 1 Quarterly meeting presentation: https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p… We have removed the upgrade banner from Enterprise. Thank you again everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Intermittent outages and search results issues with Enterprise

by Tara Wood

Hello all, We're experiencing issues with slowness, and some search strings and limiters not returning results. We're working with SirsiDynix to resolve these issues and you may experience anomalies throughout the day today. Thank you for your patience, and we hope to resolve these problems soon. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Enterprise 5.0 upgrade complete

by Tara Wood

The upgrade of Enterprise and Web Services is complete. Thank you for your patience, everyone! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Enterprise 5.0 upgrade in progress

by Tara Wood

Good morning Member Libraries, The Enterprise 5.0 upgrade is still in progress. You can view updates on the support site: https://support.swanlibraries.net/ Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

CORRECTION: Enterprise 5.0 upgrade tonight 3/21 at 3 a.m.

by Tara Wood

Apologies all, the date on the previous email was incorrect: A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 3/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Reminder: Enterprise 5.0 upgrade 5/21 at 3 a.m.

by Tara Wood

Good morning Member Libraries, A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 5/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

2
2
0 0

REMINDER: SWAN Board Self-Nomination Window Closes This Friday 3/23

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday, 3/23 at 5pm our self-nomination window ENDS for the 2018 SWAN Board election. If you'd like to be considered in the running for this year's two vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2018-03-05/2018-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Cicero planned closing next week

by Kate Boyle

Everyone - The Cicero Public Library will be closed March 19 through March 21, 2018 for carpet replacement and remodeling. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

Reminder: Call Number Input Visual Change

by Scott Brandwein

Good afternoon - This is a reminder that SWAN needed to make a small change to WorkFlows with respect to the input of call numbers. Previously, the call number input field was Caps Locked to allow only the input of upper case letters. In order to implement the mixed-case call number functionality required for certain new classification scheme options, the input box is no longer locked into upper case, but will accept lower case letters. However, the existing classification policies (LC, DEWEY, LCPER) are still configured as upper case-only. So when you save a call number using these policies, the call number you typed will convert to upper case: [cid:image001.png@01D3BAE0.18E9C310] So the existing classification schemes are still locked into upper case. The lock is simply happening at a different point in the process. Therefore it is still not necessary to hold Shift or use the Caps Lock key to input call numbers. For more information on this change as well as the new mixed case call number options, please refer to the Cataloging Advisory Meeting Notes<https://support.swanlibraries.net/sites/default/files/meeting/2018-02-23/no…> from the group's February 23rd meeting. Please note that this change has also caused all instances of "|Z" to convert to "|z" across all classification schemes. This is a visual change only and has no effect on the treatment of call number analytics. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

2018 SWANstravaganza Conference - Planning Committee

by Brande Overbey

Hello all, We have just begun to very preliminarily plan this year's SWAN User Group Conference, which will be held on Friday, August 17th at Moraine Valley Business Center (same place as last year). I would love to enlist a few interested folks from the membership to help with planning the event this year via a Planning Committee. The intentions for this group will be to solicit feedback and pick your brains to help us plan this year's event theme and topics, speakers and sessions that you'd like to see, potential sponsors for the event, and other ideas that you might have for us. Since we all have a lot on our plate right now with the upcoming migration, my plan will be to make this group as non-invasive as possible in terms of being a drain on your time. We will plan one, possibly two in-person meetings (likely at SWAN HQ in Westmont) but otherwise hold our communication all online and via email. I anticipate getting our conversations going in late March/early April depending upon availability. If you are interested in being on the Planning Committee, please email me to let me know. Thank you for helping us to make this year's event better than ever! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Patron Record Purge Completed

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 6 months

1
0
0 0

Riverdale Public Library Update

by Crystal Vela

*** Please route to appropriate personnel *** Riverdale Public Library is now open. Riverdale materials are now holdable and they can be selected as a pickup library. Per their website, they are open Monday thru Thursday 10AM-6PM. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Cataloging Advisory Meeting Notes

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

New 19 Migration Q&A Session 3 Packet

by Susan Ricker

Current and Future SWAN Libraries- The third (of four) New 19 Migration Q&A session is Wednesday morning at RAILS Burr Ridge, from 9:30-12:30. You can view the agenda here<https://support.swanlibraries.net/sites/default/files/news/New19%20Q%26A%20…> and presentation slides here<https://support.swanlibraries.net/sites/default/files/news/New19%20Q%26A%20…>. Also visit the online New 19 Migration FAQ<https://support.swanlibraries.net/content/new-19-questions-answers-migratio…> to review questions added. The questions included in the FAQ encompass those fielded via help desk tickets, site visits, emails, phone calls, and questions posed at previous Q&A sessions. As was the case at the November and January Q&A sessions, the bulk of our agenda will be spent answering questions from attendees both in person and online. If you have not registered for the event, you can do so via L2<https://www.librarylearning.info/events/?eventID=25981>. We will be livestreaming the event for those unable to attend in-person. Please register for the livestream by visiting the GoToTraining event page<https://attendee.gototraining.com/r/3090759460706218754>. Light refreshments will be served. If you have any questions about the event, let us know with a ticket: help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We look forward to seeing you all Wednesday and answering all of your questions! https://support.swanlibraries.net/news/2018-03-06/new-19-migration-qa-sessi… Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Upcoming Enterprise and Web Services Upgrade/Downtime Wednesday, March 21st, 3 a.m. - 9 a.m.?

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

SWAN Budget Approved & Quarterly Meeting Presentation are Online

by Aaron Skog

SWAN Libraries, The FY19 SWAN Budget and Membership Fees was approved at the March 1 Quarterly meeting. Information about the budget and fees are referenced in this SWAN Support Site news post: https://support.swanlibraries.net/news/2018-03-02/swan-budget-fy19-approved… The presentation from Thursday's meeting is also available online for those that wish to review the presentation. See this news post: https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p… Last, we have initiated a makeover of the SWAN organization website, the www.swanlibraries.net<http://www.swanlibraries.net> site. We invite you all to look at it and provide feedback. https://support.swanlibraries.net/news/2018-03-02/swan-organization-website… Happy Monday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

SWAN Board 2018 Election: Self-Nominations Now Open!

by Brande Overbey

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2018 SWAN Board election process. SWAN will have two open at-large position on the Board starting July 1, 2018. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seats are all at-large, any director can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form located in the News Item below: https://support.swanlibraries.net/news/2018-03-05/2018-swan-board-election-… The Self-Nomination Form will be available until Friday, March 23rd at 5pm CST. Our election process will run for three weeks, from Monday April 30th through Friday May 18th. The elected board members will be announced at the June Quarterly Meeting. Please let me know if you have any questions! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

In Transit Shelf Check

by Vickie Totton

Hello Everyone, Here are your shelf check reports for this week. When I sent the reports last week I told you there would now be 2 separate emails for the reports however; there was an issue with the releasing of the emails today. Next week you should get 2 separate emails for the reports. Happy hunting and I hope you have a wonderful weekend! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

Intermittent SIP2 Connectivity Issues on 3/1

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

Stream today's Quarterly membership meeting (begins at 9:30 a.m.)

by Susan Ricker

If you'd like to stream our March Quarterly membership meeting this morning, you can use this link to register and join us online: https://attendee.gototraining.com/r/7531829861184650497. Our packet can be found on our support site here: https://support.swanlibraries.net/news/2018-02-26/swan-31-quarterly-meeting…. Just a reminder: the approval of SWAN's budget will be conducted by roll-call at the meeting this morning, and you must be in person to vote. If you are streaming online, your vote will not be accepted via text box or email comment. We thank you for joining us this morning! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

SWAN Quarterly Meeting at RAILS Burr Ridge - Agenda and Packet for 3/1 Now Online

by Aaron Skog

SWAN Member Libraries: The March Quarterly agenda and packet for Thursday's 3/1 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-16/pa… At this month's meeting we will conduct a membership vote on the FY19 budget which includes membership fees. Libraries must be present at the meeting in order to participate in the roll-call vote. We will live-stream this meeting via GoTo Meetings; if you would like to attend remotely, follow the instructions below: Please register for the Thursday, March 1, 2018 9:30am - 12:00pm CST meeting at: https://attendee.gototraining.com/r/7531829861184650497 After registering you will receive a confirmation email containing information about joining the meeting. Thank you, and we hope to see you Thursday. Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
1
0 0

Symphony server OS upgrade postponed until after New 19 Migration

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, This will be the last week you receive both In Transit Shelf Check reports in one email. Starting next week, each report will be in separate emails; please continue to check your shelves for the items on each report. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

**RESOLVED** Phone System Outage at SWAN

by Ian Nosek

SWAN Member Libraries: Our outgoing/incoming phone issue has been resolved. We are once again able to make and receive outside calls. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, February 21, 2018 3:14 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Phone System Outage at SWAN Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Phone System Outage at SWAN 02/21/2018 - 15:13 - by Ian Nosek SWAN Member Libraries: We are currently experiencing a problem with the phone system at SWAN. We are unable to make or receive outside calls at this time. Our main number 844-SWAN-LIB (792-6542) is still accepting calls, but will route to voicemail. If you need to open a ticket, please do so by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> or leave a voicemail at the above number. We will send an update once we have resolved the problem. Thanks for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-02-21/phone-system-outage-swan

7 years, 7 months

1
0
0 0

Phone System Outage at SWAN

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

10-Second Survey on the Excerpt Field

by tara＠swanlibraries.net

From the SWAN Support Website: As part of our Enterprise improvements, we're looking into ways to improve the Excerpt field in Enterprise, which displays the terms your search matched. Give us your feedback in the embedded form below or take the 10-second survey by following this link: https://fs8.formsite.com/SWANServices/form255/index.html. [1] Thank you for your input! // Originally posted at: https://support.swanlibraries.net/news/2018-02-21/10-second-survey-excerpt-… [1] https://fs8.formsite.com/SWANServices/form255/index.html

7 years, 7 months

1
0
0 0

**Important: Upgrade Postponed** SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included

by Steven Schlewitt

SWAN Member Library Staff: In the last week, we encountered a performance issue impacting our test instances of the upgraded Symphony server. This performance issue has caused all database rebuild processing to run up to ten times longer than expected. Since we run a partial database rebuild every evening as a part of our regular maintenance, this performance would not be acceptable for our production server. Although we’ve spent many hours alongside SirsiDynix engineers searching for the source of the performance bottleneck in this past week, we’ve unfortunately yet to pinpoint the issue. That being the case, we’ve decided to postpone the server upgrade until we’re confident that our performance issue has been completely resolved. We sincerely apologize for this change of course, and we’ll send additional notices via SWANcom as soon as a new date has been determined. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, January 26, 2018 9:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included 01/26/2018 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: Beginning on Wednesday, February 21st, the SWAN Symphony WorkFlows server will undergo an upgrade of the current Operating System to ensure the sustained system security and stability that SWAN has long observed. This upgrade could take up to two days, during which many SWAN services will be unavailable. The upgrade will impact many aspects of your library, so please read carefully as you may need to work differently during the upgrade process. This upgrade will not affect New 19 libraries or any current New 19 testing. During the upgrade, limited WorkFlows functions (mostly circulation) will be available over the Symphony Bridge service. To access this service, simply login to WorkFlows as you normally would with your standard credentials. Your access to certain toolbars, helpers, reports, and overrides may be removed while on the Bridge, but this is to be expected. To quickly clarify what you can and cannot do while on the Symphony Bridge during the upgrade, we’ve included a cheat sheet at the link below. Please print this cheat sheet for your library staff and keep it handy during the upgrade. https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea… Following the upgrade, you will only be able to login to the SWAN server at the hostname, api.in.swanlibraries.net. Additionally your SIP2 devices in the library will need to use this hostname for continued access to the server. Please verify (or work with IT staff) to ensure that this hostname is used anywhere that the IP address (10.120.131.25) may previously have been used. SWAN IT will be contacting your 3rd party vendors for electronic materials, mobile apps, and databases to ensure the correct address is being used from their servers as well. The Important Details What? Symphony server Operating System upgrade When? Begins at 3am on Wednesday, February 21st, concluding the morning of Friday, February 23rd There is a possibility of concluding in the morning of Thursday, February 22nd. If this is the case, we will notify everyone on the morning of the 22nd. Who is Impacted? All library staff and patrons Circulation/Reference Staff: Will be working over the Symphony Bridge service. PLEASE DO NOT USE OFFLINE. Access the Bridge service by logging into WorkFlows as usual. Cataloging/Tech Services Staff: Will not be able to perform regular item/acquisitions/report functions. Please plan ahead to accommodate ongoing cataloging projects and working schedules. Information Technology Staff: Will need to verify WorkFlows and SIP hardware connectivity to the SWAN server hostname, api.in.swanlibraries.net instead of the IP address, 10.120.131.25. Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise. What will be available? * Symphony/WorkFlows Server * Full access to SIP2 3rd Party Vendor Integration (databases, electronic media) * Full access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * Partial accessto WorkFlows * Full access to checkout/check-in functions * Full access to view patron records and status * Full access to bill/fine payment * Full access to fill available holds * Full access to item transit * No access to cataloging, item additions or deletions, record additions * No access to the creation of new holds * No access to modifying or registering patron records * No access to SMS texting service * No accessto reports, reports will not be scheduled * Patron notices will be suspended throughout the upgrade * Hold shelf, pick lists, and other reports will be suspended * Auto-renewal reports will be scheduled and coordinated around the system upgrade * Enterprise * Full access to current item records and searching * No access to My Account features * No access to place holds * No access to commerce/payment functions * No access to item availability * BLUEcloud Applications * Full accessto BLUEcloud Analytics * Full accessto BCA report functions * Statistics from February 21st, 22nd will not be accessible until later in the week * BCA Reports will generate and email as scheduled * No access to Bookmyne * No access to MobileCirc The five most important things to know: 1. On February 21st, login to WorkFlows using your username and password as usual. This is how you’ll access the Symphony Bridge service. If you see 10.120.131.25 in the login address, change that to api.in.swanlibraries.net. This will be necessary for login following the upgrade. 2. In WorkFlows, if you keep encountering overrides that you don’t know the password to (cataloging, reports, registration, etc), this is expected behavior. These functions have been disabled on the Symphony Bridge service and will not be accessible until SWAN is back online. The “What will be available” section above has a full list of services that are and are not available during the upgrade. For Circulation functions, a summarized cheat sheet is available here (LINK TO CIRC CHEAT SHEET<https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea…>). 3. Check your email for news of the upgrade frequently. We’ll be sending all notices to the SWANcom, SWANcirc, and SWANtech groups and posting to the Support Site (support.swanlibraries.net<file:///S:/Projects/2018/Azure%20and%20RHEL7%20Migration/Membership%20commu…>). If you do not subscribe to any of these three groups, please sign up on the SWAN support site (https://support.swanlibraries.net/content/swancom). 4. DO NOT USE OFFLINE MODE. Use of Offline could result in lost transactions while we’re on the Symphony Bridge. 5. Reports will not run from February 21st through February 22nd, meaning there will not be any patron notices or emailed statistics from the Symphony/WorkFlows server. BLUEcloud Analytics WILL BE ACCESIBLE, but data from the 21st and 22nd will not be available until after the upgrade. If you have reports that are scheduled to run specifically on those days, please reschedule them to run before or after the upgrade. Frequently Asked Questions What can be expected during this upgrade? The upgrade will begin in the early hours of February 21st with downtime, during which WorkFlows will be inaccessible. The system will be brought back online around 8am, just before library hours on the “Symphony Bridge” service, which is essentially an upgrade tool that allows limited functionality to WorkFlows (but more functionality than Offline mode) so that library staff are still able to look up patrons, check-in, checkout, and transit materials. Cataloging and report functions will be completely inaccessible during the upgrade. During any of this downtime, please avoid using Offline mode. You should login to WorkFlows as you normally would. What can be expected on the day after the upgrade (February 23rd)? All Symphony/WorkFlows functions will be restored, all circulation transactions performed during the upgrade (including those over SIP2) will be reflected on the new server, and all reports will run on schedule for the23rd. BCA statistics may take the remainder of the week to catch up. What changes should be expected after the upgrade? Aside from accessing the server exclusively by hostname (api.in.swanlibraries.net), none should be expected. The server should operate exactly as it did previously, with all records in the same place and all functions working exactly as they have. This upgrade affects the backend of the Symphony server, so it’s nothing directly notable. Even performance should remain relatively constant. Should you encounter record anomalies or issues, please email them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for investigation. Why is this upgrade necessary? Much like system upgrades on your library desktop computers, this server Operating System upgrade is necessary to ensure continued stability and security of the SWAN Symphony/WorkFlows server. The upgrade also relates to the Microsoft Azure Cloud Services migration project that was introduced last week in the SWAN Support site post (linked here<https://support.swanlibraries.net/news/2018-01-09/swans-server-infrastructu…>) in that it ensures compatibility with the Azure Cloud Service. Regardless of the Azure migration, however, this upgrade would be necessary at this point in time. Does this relate to the New 19 migration? No, this upgrade would be required regardless of the New 19 migration. Are New 19 libraries impacted by this upgrade? No, New 19 libraries will continue data testing and connecting to their respective consortia servers as usual. This upgrade only affects the current SWAN membership. How will 3rd party vendors be impacted by this upgrade? SWAN IT staff are currently in contact with your 3rd party vendors for electronic resources, databases, and library mobile apps to inform them that this upgrade is taking place and ensure they’re accessing the SWAN server using the correct address. What needs to be changed with in-library SIP2-connected equipment and services? For in-house 3rd party hardware and services, such as self-checkout, automated materials handlers (AMH), PC reservation, please work with your library IT staff to ensure that api.in.swanlibraries.net is used anywhere the hostname/IP address is required. Previously, this field may have been populated with 10.120.131.25. This is the SWAN IP address, and it will no longer be valid following the upgrade. Are new WorkFlows clients necessary following the upgrade? No, you will continue to use your existing WorkFlows client for the Symphony Bridge and after the upgrade. Will holds trap and transit during the upgrade/Symphony Bridge? Yes, holds will trap and transit during the upgrade, but no new holds can be placed. It’s also important to note that patrons will not be notified of holds during the upgrade, which may reduce the amount of time the hold is available for them. Notices will immediately go out when the server is fully online, with all missed notices released. How will patrons be notified of the upgrade/impact to Enterprise? We’ll be posting a banner to all Enterprise profiles several days in advance and throughout the upgrade to inform patrons of the availability of Enterprise services. How do we connect to the upgraded server following the upgrade? Make certain that your WorkFlows client is connecting to api.in.swanlibraries.net (as detailed in the image on the left below). If your sign-in is directing to the IP address, your connection will no longer work following the upgrade, and so it must be updated immediately. [https://support.swanlibraries.net/system/files/Public/loginimage.png] Questions or comments? Please contact SWAN Support If you have any questions, comments, or run into any difficulties on the day of the upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance. This post is available as as a printable SWAN memo at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeMemo-201… Additionally, the Circ Cheat Sheet is available as a printable doc at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea… Attachment: [ServerUpgradeMemo-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…>ServerUpgradeMemo-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…> [ServerUpgradeCircCheatSheet-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…>ServerUpgradeCircCheatSheet-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-26/important-swan-server-upg…

7 years, 7 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

Winter Storm Library Closing Update #2

by Lauren Levaggi

A number of SWAN libraries are closed or have impacted hours due to the expected heavy snow accumulation. Please see a list of libraries that have contacted us below. Stay warm! The following libraries are closing early today: Eisenhower Public Library District, closing at 6 PM Frankfort Public Library, closing at 5 PM The following libraries will be closed on Friday, 2/9/2018: Alsip-Merrionette Park Public Library District Bridgeview Public Library Cicero Public Library Crete Public Library District - (Tentative, otherwise open at 11am) Hillside Public Library Homewood Public Library LaGrange Park Public Library McCook Public Library District Melrose Park Public Library Midlothian Public Library Stickney-Forest View Public Library District Tinley Park Public Library The following libraries will be closed on Saturday, 2/10/2018: Bridgeview Public Library Melrose Park Public Library

7 years, 7 months

1
0
0 0

Possible Delivery Impact Due to Weather

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom