This is the total for 2014.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Please be aware, the Symphony Test Server will undergo maintenance once again this evening beginning at 5pm. This outage could last the remainder of the evening, and during that time WorkFlows will be unavailable for use.
We apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Early on in our planning for the switch to the new Enterprise catalog on April 14 we decided to create online instructions and video tutorials for the 1 million registered patrons in SWAN. We felt that using the existing support site would be confusing, as it is dedicated solely to library staff. So a new website was created for patrons!
The goals of the new website are the following:
* The audience will be the public, so avoid all the confusing jargon.
* The new website will provide a starting point for helping patrons, but it will be up to library staff to work directly with patrons when dealing with questions about PINs, accounts, etc.
* Keep it simple.
We are happy to announce the new website is now ready and is referenced on all the February bookmarks you will be receiving.
http://new.swanlibraries.net/
We chose the name "new" as it was an easy way to remember the site name. On April 14 the website will also work with the domain name www.swanlibraries.net<http://www.swanlibraries.net> and continue to operate under the "new" website name for several months. As more features become available to the public in the Enterprise catalog, we will use the website to help announce them and provide guidance.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
This evening we shipped a package to each SWAN library via US Postal Service your first set of bookmarks for patrons. These bookmarks will help you get your patrons ready for the big changes coming in April.
A couple things:
We would love your feedback regarding quantity. The number we sent to each library was based on your annual circulation. Did you get enough? This will help us gauge how many to provide for the March bookmark. Send feedback to migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net>
Keep in mind we shipped out the entire supply, we have no supply of bookmark #1 back in HQ.
If you wish to print your own, we have posted a high resolution TIF versions of the bookmark here (font and back, 10.5 MB downloads each):
https://support.swanlibraries.net/news/2015-02-12/migration-bookmark-1-ship…
Keep in mind that SWAN has monthly bookmarks planned as part of our PR Team plan for the public. We outlined the PR tools on this migration bulletin post in November:
https://support.swanlibraries.net/news/2014-11-15/pr-marketing-tools-migrat…
Special thanks to our PR Team for their work on the bookmark!
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
The Symphony Test Server will undergo maintenance again this evening beginning at 6pm. The outage could last up to 15 minutes, and during that time WorkFlows will be unavailable for use.
We apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Quick note to SWAN libraries.
The Symphony Test Server that was opened up for library access will undergo a restart at 7pm tonight, Wed 2/11. SirsiDynix is performing some maintenance on the software. Downtime might last 15 minutes.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
Please see the linked Migration Memo #9, "WorkFlows Test Server Logins", and route to your appropriate library and IT staff. This memo details the process for obtaining your library's WorkFlows test server login, how to use this login, information about the test server data, and how to report observed issues.
https://support.swanlibraries.net/news/2015-02-10/swan-migration-memo-9-wor…
If you have any questions about your login or have any difficulty obtaining access, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153.
Regards,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Subject: My Media Mall 20150209
255 print titles
98 audio titles
353 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Subject: Media On Demand 20150205
170 print titles
17 audio titles
2 video titles
189 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Subject: My Media Mall 20150206
148 print titles
39 audio titles
187 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
Directors/Administrators should note that the 2015 meeting schedule as set by the SWAN Board removed the February Committee of the Whole meeting, as well as the April, July, and October meetings.
Below is the link to the schedule, located on the SWAN "Governance" webpage.
https://support.swanlibraries.net/system/files/Public/SWAN_Membership_Meeti…
In years prior, the schedule frequency would have set a Committee of the Whole meeting next week on Tuesday, but there will be no meeting held.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
Everyone - attached is an update on the SWAN Migration training.
We have some impressive numbers to report on your use of the SirsiDynix Mentor program of self-paced online instruction. Information is included on how we notify attendees if we should need to cancel any in person training sessions due to weather. Information on make-up classes, the addition of another Enterprise class, recorded YouTube sessions, and training the trainer at your libraries are also highlighted.
Thank you for all you have done at your library in preparation for the big "Go-Live" day on April 14th ! Hope everyone has a great weekend.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Directors/Administrators:
Migration memo #5 outlined the steps to have online payments as a feature within the new catalog. This is a reminder that the deadline for returning the completed application to SWAN will be Monday February 23 at 5pm. The envelopes containing these forms will be sent to ProPay on your behalf. SirsiDynix will then create the integration within Enterprise for each library's profile.
For the archive of the migration memos, look here:
https://support.swanlibraries.net/content/migration-memos
To date I have received 21 applications:
1. Bedford Park Public Library District
2. Blue Island Public Library
3. Bridgeview Public Library
4. Crestwood Public Library District
5. Dolton Public Library District
6. Downers Grove Public Library
7. Evergreen Park Public Library
8. Frankfort Public Library District
9. Glenwood-Lynwood Library District
10. Hodgkins Public Library District
11. Justice Public Library District
12. La Grange Park Public Library District
13. Matteson Public Library
14. Melrose Park Public Library
15. Midlothian Public Library
16. Nancy L. McConathy Library District
17. North Riverside Public Library District
18. Northlake Public Library District
19. Prairie State College
20. Schiller Park Public Library
21. Tinley Park Public Library
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Search subject: eMedia Library 20150205
25 print titles
9 audio titles
34 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing some connectivity issues with our Test server (listed as 10.120.131.40 in the documentation).
While we troubleshoot these issues, please feel free to connect to our Production server (10.120.131.25) using the WFTEST login to ensure a successful installation and communication. We anticipate that these connection issues will be resolved by the release of the testing logins early next week if they're not resolved later today.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: Steven Schlewitt
Sent: Tuesday, February 3, 2015 2:51 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: Migration Memo #7: SWAN WorkFlows Installer 3.5b
Importance: High
SWAN Member Libraries & Information Technology Staff:
Please see the linked Migration Memo #7, "SirsiDynix WorkFlows Installer 3.5 BETA", and route to your appropriate library and IT staff. This memo includes details for downloading and installing the beta version of SWAN's SirsiDynix WorkFlows client. Keep in mind that since this installer is still considered a "beta", installation is not yet mandatory for all library staff. This installation is optional for any library staff that wish to train and test the new system prior to go-live. If possible, we encourage all staff to give WorkFlows a try prior to the April go-live to complement their recent Mentor Online Training courses.
https://support.swanlibraries.net/news/2015-02-03/swan-migration-memo-7-sir…
Logins and directions for using the WorkFlows application will be provided alongside a memo next week. We anticipate that these logins will be ready for use by Monday, February 9th.
If you have any questions/comments about the installer, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630-734-5153.
Regards,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
Please see the linked Migration Memo #7, "SirsiDynix WorkFlows Installer 3.5 BETA", and route to your appropriate library and IT staff. This memo includes details for downloading and installing the beta version of SWAN's SirsiDynix WorkFlows client. Keep in mind that since this installer is still considered a "beta", installation is not yet mandatory for all library staff. This installation is optional for any library staff that wish to train and test the new system prior to go-live. If possible, we encourage all staff to give WorkFlows a try prior to the April go-live to complement their recent Mentor Online Training courses.
https://support.swanlibraries.net/news/2015-02-03/swan-migration-memo-7-sir…
Logins and directions for using the WorkFlows application will be provided alongside a memo next week. We anticipate that these logins will be ready for use by Monday, February 9th.
If you have any questions/comments about the installer, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630-734-5153.
Regards,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Sorry these are soooo late. Some libraries had staffing issues.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
RAILS has closed the Burr Ridge location where SWAN is headquartered. SWAN staff will stay home today. Our support number will be monitored for only emergency situations by our answering service, as it is on weekends.
You can refer to our support website for details on our Help Desk ticket system, or Forms used to report standard Millennium tasks (Broken Hold, Locked Record, etc.).
https://support.swanlibraries.net/
Stay warm and safe!
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries,
I know many of you are patiently waiting for the Symphony test system. We promised it would be out in January, but due to a variety of reasons I won't get into, we delayed its deployment.
The good news is that we reached the step where we can clone the Symphony system we have been working on, and will create the system for you to practice in. We anticipate this will be ready next week.
Keep watching for a new migration memo or monitor the Migration Bulletin web feed for the announcement:
https://support.swanlibraries.net/news/category/migration-bulletin
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
The Matteson PL will be closed on 1/29/15 due to construction.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
Hello Member Libraries,
Our first issue of the SWAN migration newsletter, "The Journey Ahead," is ready for you and your staff! I've attached the PDF document, and will also be posting this to the SWAN website as a News Item (along with the answer key to the crossword puzzle) here:
https://support.swanlibraries.net/news/2015-01-22/hot-press-swan-migration-…
Feel free to share this with all staff however you like. We'd also love to hear your feedback, additional questions that arise (and that we can answer in subsequent editions), and ideas/best practices that your library is utilizing. Monthly newsletters will be coming to you for March, April, and May as well.
In the coming weeks, your patron bookmarks for February will also be arriving via USPS. A SWANcom will be sent out to notify you once those are in the mail. Additional PR materials will also be sent via SWANcom and posted on the website as they become available.
This newsletter, along with all other SWAN PR materials, have been produced via collaboration with staff from many of our member libraries, and we are very grateful for your support!
Thank you,
Brande Redfield
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Thank you to everyone that participated in this morning's Enterprise OPAC Stress Test!
We have received a huge number of survey responses and other feedback from member library staff.
All of your responses and experiences will help SWAN target areas that need to be addressed as we continue to prepare for the launch of the new system.
The survey will be available until 11:59PM tonight for any participants that have not yet submitted one.
http://fs8.formsite.com/SWANServices/form174/index.html?1421340679411
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
During today's Stress Test, please note that your personal data, holds, and current checkouts will likely be inaccurate, as the data is not current.
The Enterprise OPAC is accessing data that was extracted from our system back in early December, so your account may show items checked out or fees that are no longer valid.
If you encounter an issue with a blocked account and are unable to place items on hold, you may skip that part of the test.
If there are any further questions, please email it(a)swanlibraries.net<mailto:it@swanlibraries.net> or contact Steven Schlewitt or me directly.
Thank you for your participation,
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Thursday, January 22, 2015 9:02 AM
To: 'Steven Schlewitt (steven.schlewitt(a)railslibraries.info)'
Subject: **Reminder** Enterprise OPAC Stress Test Today at 10AM
SWAN Library Staff:
Another quick reminder - the Enterprise OPAC Stress Test begins in one hour.
All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Wednesday, January 21, 2015 9:32 AM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am)
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Another quick reminder - the Enterprise OPAC Stress Test begins in one hour.
All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Wednesday, January 21, 2015 9:32 AM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am)
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net