- SWANcom - swanlibraries.net

*Concluded* System Restart Scheduled 7:00PM SATURDAY 4/25

by Aaron Skog

SWAN Library Staff: The Symphony server was restarted Saturday at 7:00PM (I am still not certain why I wrote in my 4:20PM SWANcom that it would be "Sunday") and a portion of the reindexing took place last night. This means library staff will continue to see errors in Workflows related to searching. However, there should not be as many as we continue to process these in batches. For example, records that staff added this week may not be fully searchable today, and when doing a browse search, you may see the message "Heading keys need to be indexed first." For library staff on Sunday: if you encounter any problems, please send them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or if you encounter a major problem (circulation down, wide-spread problems within your library) you can call 630-734-5153 and the call will be directed to our emergency support. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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System Restart Scheduled 7:00PM Sunday 4/25

by Aaron Skog

SWAN Library Staff: The Symphony ILS will restart at 7:00PM tonight. The rebuild of the search index will start soon afterwards. The work will be complete prior to all libraries opening for business on Sunday. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Migration Update: Saturday 4/25 Re-Index

by Aaron Skog

SWAN Library Staff: The re-index work continues. We completed a portion of the processes requires overnight. This will be a multi-day project unfortunately as SWAN is processing large data changes. The update from yesterday applies to today, Saturday: This means library staff will continue to see errors in Workflows related to searching. For example, records that were imported yesterday may not be fully searchable today, and when doing a browse search, you may see the message "Heading keys need to be indexed first." After speaking with SirsiDynix support this morning, we have received confirmation that we can continue to add records to the catalog, but may continue to experience anomalies in searching. All records, whether added previously or today, should be searchable by title control number or an item barcode. *Newly added items will appear in Enterprise search results.* We apologize for the inconvenience to staff. Libraries can continue to circulation material normally. *This will not have an effect on circulation, and should be unnoticed by the public.* We will confirm the successful completion of our overnight processes tonight and tomorrow morning. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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*Concluded* Symphony Production Server Maintenance TONIGHT (4/24) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance on the Symphony server has concluded and WorkFlows is once again available for use. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Friday, April 24, 2015 2:58 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/24) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:30pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 7am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Clear Hold Shelf lists coming on Monday

by Rebecca Malinowski

Please route to appropriate staff: The clean hold shelf lists will be delivered on Monday, and should be available at your library's email alias (ex. ams(a)notices.swanlibraries.net<mailto:ams@notices.swanlibraries.net>) by 9:00 AM on Monday, April 27th. Please monitor your email on Monday morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Symphony Production Server Maintenance TONIGHT (4/24) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:30pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 7am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Searching and Indexing Update

by Rebecca Malinowski

To All Library Staff: As reported earlier today, the issues with dynamic indexing in Symphony have been resolved. This means that added records should be immediately searchable in Workflows as expected. SWAN and SirsiDynix are continuing to make batch updates to records as part of our migration cleanup. The large volume of these changes affects our overnight processes, which must run completely and in a specific sequence for Workflows and Enterprise to function correctly. In order to prevent these processes from running too long (effectively getting in each other's way), updated records will be run through the processes in sized nightly batches over several days. What this means for library staff is that some changes that have taken place in Workflows may not be picked up in Enterprise as quickly as expected. We have also seen On-Order items back in the Onshelf Item Wizard today, which we think was related to the indexing issues we saw today, and anticipate will be resolved tomorrow. We have seen a number of tickets come in with example barcodes, control numbers and/or screenshots, which have been very helpful in identifying and resolving issues. Thank you all again for your reports. Please continue to send reports and questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or open a ticket at http://swan.railslibraries.info/otrs/customer.pl. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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*Concluded* Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance on the Symphony server has concluded and WorkFlows is once again available for use. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Thursday, April 23, 2015 2:47 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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REMINDER: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

Just a quick reminder - maintenance on the Symphony server will begin in just a few minutes. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Thursday, April 23, 2015 2:47 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Issues with searching/indexing in WorkFlows

by Karen Bar

SirsiDynix reports that the issues with dynamic indexing have been resolved. Please contact us if you encounter any problems. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Issues with searching/indexing in WorkFlows

by Karen Bar

There is an issue with WorkFlows and indexing right now. When searching for titles entered on 4/22 and 4/23, these titles may not appear at all or you may receive the message 'headings keys need to be indexed". We have opened a case with SirsiDynix and we are working to resolve this issue as quickly as possible. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Migration Update - Something For Everyone

by Rebecca Malinowski

To all library staff: Thank you for your continued reports, and working with us to provide examples and recreate scenarios. SWAN staff are monitoring and processing tickets, and resolving issues in house and with SirsiDynix. Please continue to open tickets or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Having all of your requests and reports in one place allow us to work together to resolve issues and better monitor progress. Please review the updates on previously reported issues below. This is not a comprehensive list, but focuses on the issues that multiple libraries have reported. Circulation · PIN Changes: Between 9 AM and 2 PM today, a number of previously updated PINs were reverted to the last four digits of user phone numbers. Approximately 51,000 users were affected. This change has been reversed, and users who have updated their PINs between go live and this morning should see those updated PINs are functioning again. · SMS Hold Pickup Notices: At 9 AM today, approximately 3,000 users received hold pickup notice via SMS indicating that all of their holds were currently available on the hold shelf. The issue has been identified and corrected. The notice counter has been adjusted so that when these holds do become available, the users will receive a notice as expected. · Email Hold Pickup Notices: SWAN staff were testing email hold pickup notices today, and email hold pickup notices were successfully sent at 3:00 today. · Notice Preference: Many users have an incorrect or blank notice preference on their user account. We cannot make a batch change to users with an incorrect notice preference without impacting actual selections made by patrons. Records without a notice preference will be double-checked and populated with the notice preference from Millennium. · Bills for Lost/Replacement Items: Bills with a bill reason of REPLACEMENT should have been loaded with a reason of LOST. The LOST bill reason has special functions in Workflows-when the item is checked in, the LOST bill is removed and the processing waived or not depending on library policies. SWAN and SirsiDynix have tested a fix to change REPLACEMENT bills to LOST bills, so that if an item is returned, the automatic processes happen as expected. SirsiDynix will be implementing that change soon. Please expect to see some changes to bill reasons. Cataloging · Call number subfield c: All call numbers with a subfield c migrated without that subfield. Those records have been identified and are being corrected. Because of background processes, these changes will be made over 3 days. Please expect to see updates to your call numbers today, tomorrow, and Friday, if applicable. · Call number subfield e: Where present, subfield e mapped to a staff note instead of the call number field as expected. This has been reported and we are working on a resolution. · On Order and In Process: Some items with a status of On Order or In Process in Millennium did not map properly during the migration. These are being remapped, and will be checked out to the corresponding system use user. Serials · Daily and Weekly Serials Missing Dates: Daily and weekly serials were missing subfield k. This information has been added, and you should now see dates as expected for daily and weekly serials. Enterprise · Scheduled Maintenance: SirsiDynix has just announced there will be scheduled maintenance on Enterprise tomorrow, April 23rd at 11:00 PM. They anticipate there will be about one hour of downtime. This is regular system maintenance, and not related to the SWAN migration. · More information required View All: In some cases, clicking "View All" on a facet will not display all facets as suggested. We have reported this issue to SirsiDynix, and they have escalated the case to development. They are asking for additional information. If you have encountered this issue and not reported it, please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net?subject=View%20All> with the subject View All, and include any information relevant to your search, how often you've seen the error, which browser you are using, etc. SirsiDynix asks: I'm hoping you can provide more information as to when it occurs. Is it on the first search of the session or subsequent ones? Do any search terms consistently get the problem? How often do you see this? Every 20 searches, or more or less? · Logos: The issue with logos overlapping log in and my account links should be resolved for all libraries listed below. If you are still seeing this issue, please clear your browser cache. After clearing your cache, if you are still having trouble, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> with the profile, which browser you are using, and if you are using a computer or mobile device. · Log In Box: On mobile devices, the log in box sometimes disappears or moves off-screen. We have reported this issue to SirsiDynix. It seems to work better in landscape mode. · Diacritics: Diacritics and special characters were corrected on over 140,000 records in Workflows. These changes are being indexed over several days. As they are indexed, the changes will be picked up in Enterprise. Until then, you may continue to see special characters displaying incorrectly in Workflows. Corrected Enterprise Logos * AMS * BFS * BPS * BRS * BVS * BWS * BZS * CAS * CCS * CRS * CTS * FMS * GWS * HAS * JDS * MDS * MKS * MPS * MTS * NRS * PCS * PFS * PHS * PSS * RFS * RGS * ROS * RPS * RS * SFS * SHS * SPS * STS * SVS * TFS * TPS * WOS * WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Serial Updates Clarification

by Karen Bar

+++ Please route to appropriate personnel +++ For libraries that do not use Serial Control module Please use this document for entering serial call numbers: Symphony Serial Call Number Entry Guide<https://support.swanlibraries.net/system/files/Members%20Only/Acquisitions/…> Note: Class Scheme for Call Number should be LCPER Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Serials Updates

by Karen Bar

+++ Please route to appropriate personnel +++ For libraries that do not use Serial Control module Please use this document for entering serial call numbers: Symphony Serial Call Number Entry Guide<https://support.swanlibraries.net/system/files/Members%20Only/Acquisitions/…> For libraries using Serial Control module We are experiencing a large call and ticket volume concerning Serial Control. Many of the reported issues are related to known migration issues that require cleanup. Please refer to this document<https://support.swanlibraries.net/system/files/Members%20Only/Acquisitions/…> for step-by-step instructions on how to conduct this cleanup. Please also keep checking the Serials section of the Migration FAQ<https://support.swanlibraries.net/content/migration-faq> as well as the general SD Serials<https://support.swanlibraries.net/content/sd-serials-0> Documentation page. Before submitting a ticket, please check these pages to see if what you are reporting is a known issue that can be easily addressed. We will continue to address tickets, calls, and emails as quickly and efficiently as possible. Thank you. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Migration Update & System Restart at 9:30 PM

by Rebecca Malinowski

Onshelf Items Wizard · The wizard has been updated to exclude On Order, In Process, and other similar locations. You may still see items in your pick list with a call number of ON ORDER if the current location is not On Order. We cannot eliminate those items from the list. · The Export Onshelf Holds helper should be active tomorrow. You may use this helper (it looks like a safe and a spreadsheet) to download a CSV file of your pull list. This export will include Current Location, Call Number, Author, Title, Item Type, and Item ID. · Your list in Onshelf Item Wizard will be updated twice daily, at 7:15 AM and 3:15 PM. System Restart: Symphony will be restarted at 9:30 PM tonight. At this time, any users still connected will briefly lose their connection. This is required to accommodate a configuration change. Diacritics Fixed: Diacritics (ñ, Ă, ö, etc.) did not migrate properly, and were causing searching issues in both Workflows and Enterprise. This issue has been corrected in Workflows, and will push to Enterprise as the harvest process plays out. Users Missing Expiration Date: A number of users were missing an expiration date on their records. This has been added back in for many of those users, and the cleanup continues. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Tuesday, April 21, 2015 9:29 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Migration Update Onshelf Items Wizard: The wizard should be populated this morning, but we are still working to prohibit items in an On Order, In Process and other non-holdable locations from appearing. We are in consultation with SirsiDynix on this issue, and hope to have a resolution this morning. You may choose to work with your Onshelf Items report as it stands and work around those items, or you may wait for another update from SWAN to work with a cleaner list. Notices: Courtesy, Overdue, and Hold Pickup notices are now running regularly. “Y” Override: The Y override has now been changed to allow checking out of items with holds. Enterprise Logos: A number of libraries have reported that their Enterprise logo overlaps the login and my account links on Enterprise profiles, especially when viewed on a smaller screen such as mobile devices. SWAN staff have checked each profile and identified a list of potentially affected profiles, and our SirsiDynix consultant is in the process of correcting the error. The profiles below have been identified, and those with checkmarks have been corrected. The remaining profiles should be corrected by the end of the day. *Users will need to clear their browser cache to see the changes in effect* • AMS • BFS • BPS • BRS • BVS • BWS • BZS • CAS • CCS • CRS • CTS • FMS • GWS • HAS • JDS • MDS • MKS • MPS • MTS • NRS • PCS • PFS • PHS • PSS • RFS • RGS • ROS • RPS • RS • SFS • SHS • SPS • STS • SVS • TFS • TPS • WOS • WRS Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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Migration Update

by Rebecca Malinowski

Onshelf Items Wizard: The wizard should be populated this morning, but we are still working to prohibit items in an On Order, In Process and other non-holdable locations from appearing. We are in consultation with SirsiDynix on this issue, and hope to have a resolution this morning. You may choose to work with your Onshelf Items report as it stands and work around those items, or you may wait for another update from SWAN to work with a cleaner list. Notices: Courtesy, Overdue, and Hold Pickup notices are now running regularly. "Y" Override: The Y override has now been changed to allow checking out of items with holds. Enterprise Logos: A number of libraries have reported that their Enterprise logo overlaps the login and my account links on Enterprise profiles, especially when viewed on a smaller screen such as mobile devices. SWAN staff have checked each profile and identified a list of potentially affected profiles, and our SirsiDynix consultant is in the process of correcting the error. The profiles below have been identified, and those with checkmarks have been corrected. The remaining profiles should be corrected by the end of the day. *Users will need to clear their browser cache to see the changes in effect* * AMS * BFS * BPS * BRS * BVS * BWS * BZS * CAS * CCS * CRS * CTS * FMS * GWS * HAS * JDS * MDS * MKS * MPS * MTS * NRS * PCS * PFS * PHS * PSS * RFS * RGS * ROS * RPS * RS * SFS * SHS * SPS * STS * SVS * TFS * TPS * WOS * WRS Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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SD Circulation updates

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - We wanted to let all the Circulation staff know that we are not planning on running the "List onshelf items with holds" report until Wednesday morning. We felt that this will let all of you catch up with the materials sent to you after we cleared all the hold shelves this past Friday. On Wednesday morning all libraries should be able to run the "On Shelf Items" wizard. On Friday 4/24, we will run the "Clean the Hold Shelf" report for the first time. The "Clean the Hold Shelf" reports will be sent to the generic email addresses that we have on record for your library. After Friday they will be run daily for your use. This afternoon we worked more on the reports and tweaked the settings for the email hold pickup notice. We feel confident that the report, next time it runs, will increment correctly. Patrons going forward will only receive one email notification for their items ready for pickup on the hold shelf. Thank you to everyone that has sent in a ticket regarding the new software. We appreciate your patience as we work through the tickets we have received. Since Go Love (Tuesday, April 14th ), we have received 644 tickets, of those 504 have been completed/closed. Those of you that like math already know that means 78% of tickets have been closed successfully. Those of you with tickets still open - we continue to work towards completing yours soon. Thank you for your patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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Update hold pickup notices --- good news email notices are okay

by Kate Boyle

Everyone - Update on hold pickup notices. Good news, the email notices are correct. Patrons are being advised of the correct number of items ready for pickup. Only the hold pickup notices sent via text message are wrong. Hopefully, not too many of our patrons have registered for text messaging yet. We were alerted to the problem by libraries where the staff had registered for text. After investigating the notice settings, we are now testing text notification with our staff here at SWAN to make certain the notices are now correctly. Once we are assured the text notices are running correctly, we will schedule them to be run three times a day: 9 AM, Noon, 3 PM. This is the same time settings for the email hold pickup notices also. If you should have any questions, please contact me. Thank you for your patience. Sorry for the misinformation in the previous email. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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Hold pickup notices via Email and SMS text

by Kate Boyle

Everyone- We have just completed running two reports for hold pickup notices (SMS text and email). Unfortunately, it appears that it pulled all the data from last week, instead of just the items currently on your hold shelf. What does this mean, it means your patrons are receiving hold pickup notices for items that may or may not actually still be on your hold shelf. Please extend our apology to your patrons. Hopefully, patrons will call to check on the items they have on the hold shelf before they come to the library. To the staff that have to deal with these disappointed patrons - we are very sorry. Before these two reports are run again we will verify that they will run correctly in the future. Once again our sincere apologies. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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Resolved Locked Bibliographic Records

by Renee Clanton

The issue with the Bibliographic records being locked for a text update has been resolved. Please continue to let us know if you encounter any problems. We appreciate your patience and understanding. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Error message in WorkFlows

by Renee Clanton

It has been reported that some of you are seeing a message in WorkFLows: "The bibliographic record is locked for text update." We are working to resolve this issue as quickly as possible. Sorry for the inconvenience. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Go Live Week Roundup

by Rebecca Malinowski

Thank you to all library staff for your cooperation this week. From Tuesday to Friday, library staff submitted 478 tickets. 78% of those tickets have since been resolved, and a number are pending additional testing. Please continue to use the ticket system to report data and configuration issues. SWAN staff will continue to monitor tickets throughout the weekend. Phone coverage also continues, as outlined in Migration Memo 17: Support and Communication: Saturday 9-5 and Sunday 11-5. * Holds: Holds processing has gone well today. SirsiDynix has monitored the system, and it appears everything is in order. Please continue to follow prompts from Workflows. Holds are enabled in Workflows and Enterprise. * Pull List: The pull list will be processed on Tuesday. On Monday, we anticipate that libraries will experience a higher volume delivery than usual. * Notices: Overdue and Courtesy Notices are now scheduled and running. We will schedule and begin running Hold Pickup notices early next week. * SIP connections are up and running. Please report any authentication issues you might encounter. * Data Issues Updates - The updates below are not comprehensive. There are additional issues that SWAN is tracking, and will report on soon. Have a wonderful weekend! ___ Patron Address Changes: We learned yesterday that during our patron data cleanup, a number of patrons who reside in cities that share zip codes with neighboring cities had their addresses incorrectly updated to their neighboring city. We have received a file contain a list of users potentially affected, which we will review today before SirsiDynix updates the user records to reflect the correct city. This file requires some manual cleanup before it can be loaded. RESOLVED: User records have been updated with corrected cities. Please note, there is no way to be 100% precise, and some manual cleanup at the library level may be needed, but this should resolve the issue for most users. ___ Items with autogenerated barcodes: A number of items were loaded into Workflows with autogenerated barcodes. This produces an "Item Not Found" in catalog error when scanning barcodes during check in and check outs. The cause of this problem originated within Millennium when the item was created. In some item records, barcodes were entered by library staff as a MARC field, which could not be included in the data export. As a result, the corresponding item records were loaded with autogenerated barcodes. RESOLVED: Items incorrectly assigned an autogenerated barcode have been reassigned their proper barcode. Resolving this issue also corrected some problems with users missing checkouts or holds on their accounts. There are about 70 additional auto-generated barcodes we have identified and will correct. ___ Items with missing call number pre- or post-stamps: The cause of this problem has been identified, and a list of affected items has been developed. SWAN has supplied SirsiDynix with a list of corrections to make. These errors are due to a number of issues, including call numbers entered as non-MARC, nonstandard call number formats, and data entry problems from Millennium. RESOLVED ___ Patron names displaying in wrong order: Users entered into Millennium without punctuation separating Lastname Firstname are not displaying properly in Workflows. RESOLVED: Please note, there is no way to be 100% precise, and some manual cleanup at the library level may be needed, but this should resolve the issue for most users. ____ Item Types Unknown: These items have been identified and will be remapped to their proper item types. IN PROGRESS: Most of these have been resolved. SirsiDynix is finishing cleanup of these items. ___ Patrons with incorrect barcodes: A small number of users had their barcodes changed last week between April 6 and 10th. They were loaded with their previous barcode. They should now be updated to reflect the more current barcode. RESOLVED _____ Item Status: Items with current locations like Missing, Display, and Repair should be checked out to a corresponding system use user. RESOLVED _____ Serials call number: Dewey numbers were being pulled from bib record where a call number was not present. These call numbers have been replaced with the word PERIODICAL. Sam will send further instructions on serials call numbers moving forward. RESOLVED _____ Uncatalogued Titles: A number of bib records displayed UNCATALOGUED TITLE instead of the actual title. This was due to an anomaly during the data load, and has been corrected. If you continue to see this error, please report it. RESOLVED. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Resume Placing Holds in WF, Enterprise Holds Enabled at 12

by Rebecca Malinowski

As mentioned in our previous SWANcom, holds are behaving as expected. Please continue to follow prompts in Workflows exactly as stated when checking in items. You may resume placing holds in Workflows if you haven't already. At noon today we will be re-enabling the placing of holds in Enterprise. While holds in Enterprise will be active starting at 12, it may take time to remove the notice text. Thank you again for your reports. Please continue to send questions and data issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SIP2 Services to be restored at 11am (today)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We will be restoring SIP2 services to the Symphony server at 11am this morning. At that time, connectivity for your local SIP2 hardware, integrated vendor services, and databases will resume. Please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> should you encounter any connectivity issues with any of these services at your library. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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