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**Resolved** WorkFlows Outage 11/2 - BACK ONLINE

by Steven Schlewitt

SWAN Member Library Staff: WorkFlows is back online and accessible, once again. The issue was related to a virtual snapshot that had unexpectedly initialized on the Symphony Production server. We do not anticipate further issues for the remainder of the day. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 2, 2015 10:34 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] WorkFlows Outage 11/2 - Please Use Offline Importance: High SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 6 months

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WorkFlows Outage 11/2 - Please Use Offline

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Enterprise Facet Survey Reminder

by Aaron Skog

To All SWAN Library Staff: Thank you all for your continued feedback on Enterprise. We are continuing to learn a lot from library visits, hands on Enterprise discussions, and your comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. As part of our ongoing data cleanup to improve Enterprise, SWAN will be reconfiguring Item Category 1 and the related format facet in Enterprise. We are also considering adding new facets and changing the labels on the Include and Exclude buttons. Before we make any additional changes to Enterprise, we need your feedback. Please let us know which facets and specifically which format options would be most useful to you and your patrons by completing the survey at https://support.swanlibraries.net/news/2015-10-30/enterprise-surveys by Wednesday, November 4th at noon. All library staff are encouraged to submit a response, regardless of position or service area. Updating all 8 million items will be a big project, and we want to make sure we get it right. Thank you in advance for taking the time to share your opinions. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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*Resolved* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: The hanging maintenance report has resolved and WorkFlows is again available for use. Please let us know if you notice any record abnormalities throughout the day that appear to be related. Thank you for your patience, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 02, 2015 6:39 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Important* WorkFlows Temporarily Offline this morning (11/2) Importance: High SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 6 months

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*Important* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Enterprise Survey Reminder

by Rebecca Malinowski

To All SWAN Library Staff: Thank you to everyone who have already completed Enterprise Surveys 1 and 2. Survey 2 on Search Fields is open until 12 noon today. You can access the survey at https://support.swanlibraries.net/news/2015-10-21/enterprise-surveys, or visit support.swanlibraries.net and view the pinned post at the top of the page. As a reminder, everyone is welcome to complete these surveys, regardless of position or service area. Survey 3 on Facets will open at noon today, and will be accessible in the same post. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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OCLC Resource Sharing for Illinois Libraries - Nov. 9 program

by Aaron Skog

On behalf of RAILS: Expanding Resource Sharing for Illinois Libraries with OCLC Resources On Monday, November 9, from 2:00 p.m. to 3:30 pm, OCLC staff will present OCLC Resource Sharing for Illinois Libraries at the RAILS Burr Ridge Service Center and via live streaming. This presentation will update library staff on OCLC's resource sharing products and OCLC staff will answer questions. This is an opportunity to learn more about the resources available to you right now as Illinois library system member to expand resource sharing for your library patrons. This update will include: * An overview of WorldCat Discovery and the Illinois Group Catalog, and review additional benefits of your library-specific Discovery URL for customization * WorldCat and FirstSearch Base Package database migration to WorldCat Discovery Services timeline and the importance of early adoption while services are running in parallel * Integration of WorldShare ILL and WorldCat Discovery to streamline work and support both reference and resource sharing in partnership * WorldShare Record manager and Collection manager as possible ways to help assist you with cataloging and e-resource management. You may register here: http://www.librarylearning.info/events/?eventID=21391 Please contact Amanda Musacchio, RAILS Resource Sharing Specialist, at 630-734-5118 or Amanda.musacchio(a)railslibraries.info with any questions. Jane Plass Associate Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5129 Fax: 630.734.5050 jane.plass(a)railslibraries.info http://www.railslibraries.info

9 years, 6 months

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Circulation staff --- new feature--- SMS Message

by Kate Boyle

+++Please route to appropriate personnel +++ Today at the Circulation Managers workshop SWAN announced a new Workflows feature ---SMS Message. With SMS Message staff can send a message to an individual patron that has opted-in to SMS Messaging and the SMS Manual Message in particular. This feature should prove to be handy when a patron has left something at the Circ desk or if you have a short message to send to them. You might want to test this feature out at your library by having a staff member opt-in and then sent them a quick test message. Enjoy. Any questions, please contact Member Services by opening a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or calling us at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Circulation ----New Helper available in Modify User Wizard

by Kate Boyle

+++Please route to appropriate personnel +++ Circulation Managers we are pleased to announce another helper that we can turn on by request for your library. The User Manager ID helper allows a library to quickly and efficiently update User IDs in Modify User. Please see the attached document to see if this helper would be of assistance at your library. Circulation Managers, please open a ticket to request that we add this helper in the Modify User Wizard. We will be demonstrating this Helper along with a number of other Properties that we can enable for your library at the upcoming SWAN Circulation Manager workshops. http://www.librarylearning.info/tags/?SWAN+Circ+Managers Hope to see you there. If you should have any questions, don't hesitate to call for clarification 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Second Enterprise Survey Now Open

by Rebecca Malinowski

To All SWAN Library Staff: Thank you for your participation in the first brief Enterprise survey. We collected over 300 responses! The second survey in the series covers search fields, and is now open at support.swanlibraries.net. This survey will be open until Wednesday, October 28th. The first survey is now closed, and results are available at support.swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info http://www.railslibraries.info

9 years, 6 months

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Hold Pickup Notices

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - I hopes of curtailing the number of patrons reporting they have not received their emailed hold pickup notices, SWAN has made two changes to the email pickup notice process today. Starting tomorrow, we will be running email hold pickup notices 5 times a day, instead of twice. This is to hopefully eliminate huge mailings that might be resulting in the emails being dumped as spam by the patron's email service. Hold pickup notices will now be run at 9 AM, Noon, 3 PM, 6 PM, and 9 PM. I have updated the message in the hold pickup notice. The Subject line now reads "Library Hold Notice" and the message now reads -"The item you requested is available for pickup at the Library. Please visit the library within the next 7 days to pick up your item. Thank you." Starting tomorrow we will begin running a second email notice. This notice is sent as a reminder to notify patrons when their hold has been on the hold shelf for four days. This will run every day at 5 PM. Hopefully, those commuters that read their email on the train will get a timely reminder to stop by the library on their way home. The Subject line now reads "Library Holds Notice" and the message reads -"The item you requested is available for pickup at the Library for three more days. If you are unable to pick up the item by then, your hold will be automatically cancelled at that time. Thank you." I hope with this tweaking to the process, we will have more happy patrons. If you should have any questions, send in a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>) or give me a call (630-734-5162). Happy weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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SWAN Circ Advisory Election Results

by Kate Boyle

The election is now closed, and I am pleased to announce the six recently elected members of the SWAN Circulation Advisory Committee. They are: Cindy Maiello Gluecklich, MPS Sandra Leyva, AMS Julie Lombardo, WRS Debbie Sheehan, INS Peggy Tomzik, ESS Crystal Vela, BYS Congratulations to all who participated in the process. We had 13 fantastic people offer their time to serve. And 49 of the SWAN libraries submitted a ballot. The next SWAN Circ Advisory meeting is Nov. 18th, 9:30 AM in the RAILS meeting room. Hope to see any and all of the interested parties there. Have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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SWAN Circ Advisory Committee Election ballot closes at Noon tomorrow

by Kate Boyle

Everyone - Just a quick reminder that the election ballot for the SWAN Circ Advisory Committee closes tomorrow at Noon. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/SWAN-Circ-Election-2015/index.html. Over 40 libraries have already voted, if you haven't had the time yet you have just 27 hours left. Seriously, thank you to all who have voted. I 'll probably have the election results ready to send out tomorrow afternoon. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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5 Minute Enterprise Survey

by Rebecca Malinowski

To All SWAN Library Staff: Please complete the short survey on Enterprise Search Targets and Limits at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys> by Wednesday, October 21st at noon. This is the first in a series of 4 surveys about Enterprise. Each should take five minutes or less. We encourage all library staff, regardless of service area or position to complete these surveys. Surveys will open and close on Wednesdays. Today's survey will be open until Wednesday, October 21st. It will close at noon, at which time the next in the series will be released. The information we gather in these surveys will be used with information gathered through library visits, help tickets, and user testing to help improve the Enterprise experience. The survey topics will include: * Search targets and limits * Search fields * Facets * Devices and eBooks You can learn more about the surveys, complete open surveys, and view closed survey results at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys>. Thank you for all of the continued feedback you've shared so far. Please continue to send additional feedback and document issues using help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Rebuild User Database Report to Run Overnight

by Samantha Dietel

SWAN Member Library Staff: We have been experiencing a large volume of tickets related to user records and searching. Specifically, users records are retrievable by user ID but not by name. User records have also appeared duplicated for a period of time after having been created/edited. SWAN IT is running a rebuild of the user database, which will be completed overnight. This should resolve all reported issues. We apologize for the inconvenience and appreciate your patience. Thank you. Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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*Reminder* Change in RAILS delivery service days for SWAN Libraries

by Aaron Skog

*This email also went out September 9, 2015* On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info<mailto:demond.warfield@railslibraries.info>. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info<mailto:mark.hatch@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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*Planned Outage* Symphony Web Services, Tonight (10/8) at 9:15pm

by Steven Schlewitt

SWAN Member Library Staff: This evening at 9:15pm, to resolve intermittent encryption issues and improve overall security of our Enterprise OPAC, SWAN is planning a brief outage of Symphony Web Services, which acts as the link between Symphony WorkFlows and Enterprise OPAC servers. This outage is expected to last only 15 minutes, but likely far less. During the outage, the "My Account" and holds functions of Enterprise will be inaccessible. No other visible services should be affected by this outage. We'll send an additional SWANcom this evening when the process has completed. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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*Important* WorkFlows Outage & Lost Transactions This Morning

by Steven Schlewitt

SWAN Member Library Staff: After further investigation, we've found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48. What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities. We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, October 8, 2015 10:12 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Resolved* SWAN Workflows is down Importance: High SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 7 months

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Purging old finished reports from April-June

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN is planning on purging the "Finished" reports that were run in April, May, and June. We will be deleting these reports on the weekend of Oct. 17th. You might want to review any old finished reports you have to make certain you have saved a copy of any needed reports. If you should have any questions or concerns, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*Resolved* SWAN Workflows is down

by Steven Schlewitt

SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Workflows is down

by Kate Boyle

Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Hands On Enterprise Forums

by Rebecca Malinowski

To SWAN Library Staff: Seats are still available for hands-on discussions of Enterprise. These sessions, designed to facilitate sharing between staff across libraries, are a great way to share your Enterprise tips and tricks and learn from your colleagues. Choose a session and register at http://www.librarylearning.info/tags/?SWAN+Enterprise Monday, October 19th: 1:30 PM at Eisenhower Public Library Tuesday, October 27th: 1:30 PM at Oak Lawn Public Library Wednesday, November 4th: 9:30 AM at Tinley Park Public Library Thursday, November 12th: 9:30 AM at Downers Grove Public Library Any interested staff are welcome to attend. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Non SWAN RB stats--September 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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SWAN Circulation Managers workshops announcement

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- SWAN Member Services is offering a workshop for Circulation Managers/Supervisors. This workshop is an update on all things pertaining to Circulation. In addition to discussing what we have learned since migration, we will be sharing information on the various Workflow Circulation Property options (what they are and what they can do for you and your staff). We are offering this workshop on three occasions at the Burr Ridge Office. Dates are: Oct 26th http://www.librarylearning.info/events/?eventID=21309 Nov. 2nd http://www.librarylearning.info/events/?eventID=21310 Nov. 10th http://www.librarylearning.info/events/?eventID=21311 this is an afternoon class Registration is open to all Circulation Managers/Supervisors. Please join us for what will be a highly informative program. We will be scheduling workshops for Circulation support staff in the near future. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Circ Advisory Committee Election ballot opens at Noon.

by Kate Boyle

Everyone - The ballot for the election of six members to the SWAN Circ Advisory Committee opens at Noon today. Thirteen individuals have submitted their names for your consideration. Good luck to all that tossed their hat in the ring. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/SWAN-Circ-Election-2015/index.html Election closes Oct. 16th at Noon. Thank you for taking the time to vote. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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