- SWANcom - swanlibraries.net

*Resolved*: WorkFlows Report Functions Issue

by Steven Schlewitt

SWAN Member Library Staff: The issue is now resolved, and was related to a runaway report format function on the Symphony server. All report functions in WorkFlows, including acquisitions, have been restored. Please let us know if you encounter any issues that appear to be related. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, January 21, 2016 9:42 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Report Functions Issue SWAN Member Library Staff: We are currently investigating an issue relating to the WorkFlows Report functions. At this time, reports and report scheduling is inaccessible, but other WorkFlows functions are operating as expected. We hope to have this issue resolved as quickly as possible. We'll send additional SWANcoms as soon as further information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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WorkFlows Report Functions Issue

by Steven Schlewitt

SWAN Member Library Staff: We are currently investigating an issue relating to the WorkFlows Report functions. At this time, reports and report scheduling is inaccessible, but other WorkFlows functions are operating as expected. We hope to have this issue resolved as quickly as possible. We'll send additional SWANcoms as soon as further information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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NonSWAN RB stats--December

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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SAVE THE DATE: SWAN Budget Year FY17 Review Meeting

by Brande Overbey

SWAN Member Libraries: We have set the date of our membership meeting for our FY17 budget draft review on Tuesday, February 9th at 9:30am, in the main meeting room at Burr Ridge. Because we are no longer holding monthly Committee of the Whole meetings, this meeting will serve to review the FY17 budget document to date and share feedback and questions. The budget will then be voted upon during the March Quarterly meeting as it usually is. The 2016 SWAN Meeting Calendar has been updated as well: https://support.swanlibraries.net/sites/default/files/images/SWAN_Membershi… Let me know if you have any questions! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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ICN DNS Server Update

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: ICN will be retiring their old DNS servers on January 31.To accommodate this change, SWAN will be making the necessary changes to the 26 libraries that are currently using the ICN DNS settings on their SonicWalls. This change should not impact daily operations or result in any downtime, and we expect the updates to be completed by Friday, January 22. If there are any questions, please feel free to contact SWAN at help(a)swanlibraries.net<mailto:help@swanlibraries.net> for more information. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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Downers Grove PL closed for In-service 1/15

by Renee Clanton

The Downers Grove PL will be closed for an In-service day on Friday, January 15th. The library will re-open on Saturday at 9am. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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Northlake PL closed until at least 1/19/16

by Kate Boyle

Northlake has advised SWAN that their HVAC problem is more extensive than originally thought. They hope to re-open on the 19th. Northlake will update SWAN with more information as we get closer to the 19th. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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NLS Emergency Closure

by Lauren Peltier

SWAN Libraries- The North Lake Public Library has had major HVAC system failure, which has caused significant building damage and an electrical outage. They will be closed today 1/12, tomorrow 1/13, and possibly more days this week. We will update pending further information. Lauren Peltier SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

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Share Your Input at SWAN's Listening Tour Conclusion on 1/28 or 1/29

by Susan Ricker

We're concluding our Listening Tour with two final dates and locations to discuss Enterprise concerns and best practices, and share what we've learned since our go-live date in 2015. SWAN Executive Director Aaron Skog and Library Relations Specialist Susan Ricker invite SWAN-member library staff to join us at either of the two final sessions to cover the following agenda: - Overview of Enterprise plan and focuses - Summary of work completed to date - A look at what's to come and next steps - Open Q&A on Enterprise functions and best practices As you can see, there's plenty of valuable information to share and we hope you can represent your library by attending. The dates and locations are as follows: January 28, 2016 from 1:30 - 3:30 p.m. Berwyn Public Library 2701 South Harlem Berwyn, IL 60402 L2 Link: http://www.librarylearning.info/events/?eventID=21890 January 29, 2016 from 9:30 - 11:30 a.m. Glenwood-Lynwood Public Library District 19901 Stoney Island Ave Lynwood, IL 60411 L2 Link: http://www.librarylearning.info/events/?eventID=21891 Register for either event on the L2 Calendar and bring your questions, concerns and ideas as we discuss what's in store for SWAN and Enterprise. We look forward to seeing you there! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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SWAN Enterprise Down 1/2 9:45 AM

by Aaron Skog

SWAN's hosted Enterprise went offline as of this morning, around 9:45AM. We are working with SirsiDynix support. We will send updates via SWANcom. Please share with your colleagues. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

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SWAN Office Closed Thursday, Dec. 31 - Friday, Jan. 1

by webmaster＠swanlibraries.net

9 years, 11 months

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Enterprise Outage - 11:55AM

by Ian Nosek

SWAN Member Libraries: We are currently experiencing an Enterprise catalog outage. SirsiDynix is aware of the issue and is currently in the process of restarting the Enterprise service. They anticipate a full restoration in approximately ten minutes. I'll follow up once we have confirmed that all Enterprise services have been restored. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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SWAN Burr Ridge Office Closed 2PM

by Aaron Skog

SWAN Libraries: RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service. I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

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Gift #12 -- COSUGI Member Privileges

by Susan Ricker

On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #12 - COSUGI Member Privileges The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources. To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website. First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference. Second, when you are ready, you can register for COSUGI online: https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered. We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. >From all of us at SWAN, we wish you the happiest of holidays! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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Resolution of Ongoing Enterprise Ecommerce Issues & Enterprise Minimum Payment

by webmaster＠swanlibraries.net

9 years, 11 months

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Gift #11 -- BLUEcloud Visibility

by Aaron Skog

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13CB4.B82BE7C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #11 - I am happy to announce that the SWAN library membership will participate in a new service called BLUEcloud Visibility. This service is the "holy grail" of library search: once implemented, your library collections will begin to appear in search results performed by anyone using Google, Bing, etc. for authors, musicians, books, music, movie titles. Details on BLUEcloud Visibility can be found using the link to the SWAN support website below. This service includes online classes that will be announced via our support website and SWANcom in early 2016. https://support.swanlibraries.net/content/bluecloud-visibility Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

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Gift # 10 --Request a bill note field

by Samantha Dietel

Hi everyone, Re-sending gift #10 without part of the graphic. Some pieces became misaligned when originally sent. Please disregard the first email. Thank you and Happy Holidays! On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column on far right. [cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Gift # 10 -- Request a bill note field

by Samantha Dietel

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image005.png@01D1397E.B6528960][cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column [cid:image001.png@01D13BC6.B42B6040][cid:image007.png@01D1397E.B6528960][cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Gift # 9 - Display a user birthdate when using "User Search Helper"

by Kate Boyle

On the Ninth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D1396E.AB6761C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #9 --- Have you ever thought when searching for a patron "it would be so helpful if I could see the birthdate of this patron"? This can easily be accomplished --just open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the Birthdate column be enabled in the User Search Helper. This additional column when searching is not only a time saver, but a way to accurately retrieve the correct user record. The birthdate column will be visible in "Display User", "Modify User", "User Registration" and "Copy User". This can be of great assistance when you are searching a common name. [cid:image003.png@01D138B2.C4A86740] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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South Holland PL closed tomorrow evening

by Kate Boyle

South Holland is closed at 5:00 p.m. Friday December 18, all day on December 24,25,31, January 1 . . Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Gift #8 -- new procedure for damaged or declared lost RB/ILL items

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D13811.A7F5D340] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #8 ---a new procedure for damaged or declared lost RB/ILL items. Attached is a document outlining a procedure that can be used when a patron reports an RB/ILL item damaged or lost before the bill has been generated. SWAN has created a new user: RB/ILL_LOSS and a new bill reason: RB_ILL to facilitate the process. Enjoy! If you have any questions, don't hesitate to call 630-734-5153. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Cicero closed for an In-Service day today

by Kate Boyle

Cicero PL is closed for an In-Service day today (12/16/15) and will re-open at 9 AM tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Announcement: Rebecca Malinowski

by Aaron Skog

SWAN Membership: I am sad to announce Rebecca Malinowski is leaving SWAN. I am happy to say she is moving to another library consortium! She will be joining CCS as their new Member Services Manager. Her last day will be Thursday, January 21. Suffice to say with everything underway with post-migration projects and two new libraries joining us, we will work to fill the SWAN Special Projects Coordinator position as quickly as possible. This position is currently posted in the RAILS Jobs website: https://www.railslibraries.info/jobs/106408 Application deadline is January 15, 2016. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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Gift #7 -- Display of photos and digital signatures

by Kate Boyle

On the Seventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D137DC.4E554940] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #7 ---Opt out of photo and sig display - SWAN has had a request from one of our libraries to turn off the display of patron signatures and photos in a patron record. This is something that can be setup by library, so we thought we should offer it to everyone. If your library does not use photos or digital signatures and is interested in turning either display off, please open a ticket. SWAN will be happy to oblige. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

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*Concluded* Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm

by Steven Schlewitt

SWAN Member Library Staff: The Web Services migration is complete, and Enterprise services are fully restored. We're still troubleshooting ongoing issues involving E-Commerce, however. We'll have additional information as we have an opportunity to test further and coordinate with SirsiDynix Support. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, December 15, 2015 11:15 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm Importance: High SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years

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