+++ Please route to appropriate personnel +++
Batch Deletions Using Discard User
We will be adjusting the scheduled date for batch deletions effective immediately. The Convert DISCARD Items Reports for each library will continue to be run in the morning on the first of the month in order to identify items for batch removal from the previous month. The SWAN Remove Discard Items Report will be run on the first Saturday of each month in order for this to process with greater efficiency. This report is run for batch removal of items from the previous month that have been converted to DISCARD. Therefore, your library discard items for the previous month will be identified for Discard processing on the first of the month but will remain in the system (shadowed) until the following Saturday.
Any items checked out to Discard User beginning on the first of the month will be captured in the next month batch deletions. For example, any item checked out to Discard User on November 1st to 30th, 2015 will be captured in the reports on the morning on December 1, 2015 and deleted with batch deletions on Saturday, December 5, 2015. Another example, any item checked out to Discard User on December 1st to 31st, 2015 will be captured in the reports on the morning on January 1, 2016 and deleted with batch deletions on Saturday, January 2, 2016.
Please contact me if you have any questions.
Thank you.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
SWAN staff will present a cataloging training workshop on January 14, 2016 at 9:30 a.m. to 12:00 p.m.
This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats.
Who should attend this workshop?
Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records.
Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows.
Registration is via L2 http://www.librarylearning.info/events/?eventID=21678
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
It's the most wonderful time of the year--the SWAN quarterly meeting! This Thursday, December 3, join other SWAN administrators at the RAILS building in Burr Ridge to find out what's in store for 2016, the successes we saw in 2015, and all the library news you need to know. The meeting starts at 9:30 a.m. and we hope you can join us afterwards for refreshments, treats and a look behind the scenes at SWAN. This is a great opportunity to network and meet the faces of SWAN staff.
Check out https://support.swanlibraries.net/news/2015-11-30/swan-quarterly-meeting-an… for more information. Happy holidays!
[cid:image001.jpg@01D12B63.E30A6140]
Susan Ricker
SWAN Library Relations Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5110
Fax: 630.734.5056
susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
I apologize for the delay. We did encounter an issue with the installation, but Web Services is now back up and functioning.
Please let us know if you experience any issues that appear to be related to the outage, but we are not expecting further downtime for the remainder of the day.
Thank you,
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, November 25, 2015 11:12 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30
Importance: High
SWAN Member Library Staff -
At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services:
- Enterprise OPAC Hold and My Account functions
- Enterprise Item Availability
- Enterprise Ecommerce
- BookMyne
- MobileCirc
A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Just a reminder - our Web Services installation is currently in-progress, and Web Services are down for the next 15-30 minutes.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, November 25, 2015 11:12 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30
Importance: High
SWAN Member Library Staff -
At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services:
- Enterprise OPAC Hold and My Account functions
- Enterprise Item Availability
- Enterprise Ecommerce
- BookMyne
- MobileCirc
A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff -
At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services:
- Enterprise OPAC Hold and My Account functions
- Enterprise Item Availability
- Enterprise Ecommerce
- BookMyne
- MobileCirc
A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
Issues relating to SAM PC Reservation should now be resolved. Should you continue to experience issues, please let us know - help(a)swanlibraries.net
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://support.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, November 23, 2015 10:04 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Comprise/SAM PC Reservation Outage
SWAN Member Library Staff:
Please be aware - we're currently working through some network configuration issues relating to the SAM PC Reservation service. We hope to have this issue resolved as quickly as possible. In the interim, please issue guest passes for SAM access when applicable.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
Library Directors/Administrators & IT Staff:
As of Monday morning, SWAN has ended our support contract with Versatile Computer Services, Inc. The Versatile team has made a positive contribution to SWAN's support and IT infrastructure for many years; however, to accommodate the ever-changing climate of the IT industry, SWAN Management, with consensus of the SWAN Board, agreed that it was in the best interest of the membership to part ways with Versatile.
The attached memo outlines the direction SWAN will take with this change of service.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
Hello SWAN Membership:
The 2016 Board Meeting Calendar (including Quarterly meetings) is now approved by the Board and available for you here:
https://support.swanlibraries.net/system/files/Public/Staff/SWAN_Membership…
Please note that, as mentioned at the last Committee of the Whole meeting, we do not have scheduled Committee meetings in 2016 but instead will call them only as needed. Let me know if you have any questions at all!
Thank you,
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
+++ Please route to appropriate personnel +++
Graphic novels
Beginning on December 1, 2015 all new bibliographic records for graphic novels added to the SWAN catalog will be created as individual monograph records. We will discontinue previous SWAN practice of using a monographic series record for the numbered series. Existing monographic series records will be closed out as we add the next title in the series. This decision was made by SWAN Bibliographic Services staff and SWAN OCLC Cataloging Libraries. In recent years, we have experienced challenges with the monographic series records both in acquisitions and cataloging. We believe this change will enhance the patron holds experience. Please make note that you will no longer add a subfield |z to the call number as there will be an individual record for each volume/title.
Item Category 1 Large Type
We have discovered that some Large Type items did not have Item Category 1 mapped to Large Type during the migration data mapping process. There are approximately 20,000 items that have Item Type Large Type and Item Category 1 Book. We will perform a global update to change these to Item Category 1 Large Type next week.
Additional DISCARD User
If you would like one additional DISCARD User for your library, please submit a ticket request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . We have received feedback from libraries that an additional DISCARD User might be helpful depending on local work flow. Items checked out to the additional DISCARD User will be processed for deletion with the monthly deletions on the 1st of each month.
If you have any questions, please contact me.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
From the SWAN Support Website:
The overnight Enterprise catalog update was a success and is now complete.
Throughout today, Thursday, November 19, SWAN staff will be monitoring the
catalog to ensure quality and apply any corrections if needed. If you see
experience any problems, please email help(a)swanlibraries.net to share a
screengrab or description of the problem. We'll address your issue right
away.
Thank you for your patience during our upgrade; you can now enjoy features
like:
* *Improved search results* – Popular titles will appear with better
relevancy
* *Wording changes to drop-down search menus* – To navigate the catalog
more intuitively
* *New facet for eBook vendors OverDrive, 3M, and Baker & Taylor* – So
patrons can see your favorite eBook provider or other preferences first
Better labels for your favorite searches:
* *All Libraries* searches all SWAN libraries and your library’s eBooks,
which you can download directly from the catalog
* *All Libraries (no eBooks)* searches all SWAN libraries and excludes
eBooks
* *Downloadable eBooks and eAudiobooks* searches your library’s
downloadable collections; you can place holds and download titles directly
from the catalog
* *Library logos resized* – Part of the upgrade includes changes to
cascading style sheets (CSS) files, which are website page controls in
Enterprise 4.5 resulting in smaller library logos.
* *NYTimes logo* - You may have noticed that several months ago we removed
the NYTimes logo from the best seller lists on the front page. This logo
for some reason links to a page for developers, not patrons, so we removed
it. As part of the Enterprise 4.5 CSS changes, it is back, but we will
work to remove it again on Thursday November 19.
* *eResource Central* - Some of the changes to eResource Central, including
renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the
addition of the vendor facet may not be complete first thing in the
morning on Thursday, November 19. These changes must be done one by one
for each library, and our work may extend into your regular operating
hours. This work will not require any downtime or otherwise impact the
system.
Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the
upgrades, including:
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
[1]
Originally posted at:
https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status…
[1]
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
SWAN Libraries:
The three Enterprise harvest steps have completed. The next step is for SirsiDynix to run the eResource Central re-index which is a required step. They started this process around 2:30am.
Currently the Enterprise default profile is searching and returning results, but until this re-index completes, no library profile will return search results.
Updates on the Enterprise upgrade can be viewed here:
https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries:
The catalog is no longer down. The next step in the upgrade is for Enterprise to run a full harvest of Symphony data. It has completed the first of three harvest steps required.
Presently the catalog is not returning any search results.
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries:
The Enterprise catalog will be halted for the upgrade to version 4.5 effective immediately.
Please refer to the SWAN support website announcement for details:
https://support.swanlibraries.net/news/2015-11-17/enterprise-upgrade-schedu…
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
Everyone-
We are happy to report that our phone problem has been resolved. The SWAN phones are now working (both inbound and outbound). Thank you for your understanding and patience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Everyone -
SWAN and RAILS have been experiencing problems with outbound phone calls this morning. Recently, the problem has expanded to include no phone service inbound or outbound. Our service provider/carrier has not projected a time for a resolution to our problem. In the interim, please communicate with us via the ticket system (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ).
We are sorry for the inconvenience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
On Wednesday, November 18, the SWAN Enterprise catalog will be inaccessible during a scheduled upgrade from version 4.3 to version 4.5, starting at 9:00 PM and lasting approximately 2 hours.
We will notify libraries via the SWANcom email list during this upgrade with our progress. On Thursday, November 19, libraries can expect the catalog to be fully functional upon resumption of morning business hours.
Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades scheduled, including:
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
* Improved search results - Popular titles will appear with better relevancy
* Wording changes to drop-down search menus - To navigate the catalog more intuitively
* New facet for eBook vendors OverDrive, 3M, and Baker & Taylor - So patrons can see your favorite eBook provider or other preferences first
Better labels for your favorite searches:
* All Libraries searches all SWAN libraries and your library's eBooks, which you can download directly from the catalog
* All Libraries (no eBooks) searches all SWAN libraries and excludes eBooks
* Downloadable eBooks and eAudiobooks searches your library's downloadable collections; you can place holds and download titles directly from the catalog
* Library logos resized - Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos.
* NYTimes logo - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19.
* eResource Central - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system.
Throughout our upgrade we will send regular updates. You can check the banner on the homepage of support.swanlibraries.net for updates as well.
This is part of an ongoing effort to bring you the best catalog experience possible. Share questions or comments with help(a)swanlibraries.net about how the SWAN catalog is working for you and your discovery process.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
>From the SWAN Support Website:
*Via SirsiDynix support bulletin at https://support.sirsidynix.com/alert/55435*
SirsiDynix is pleased to announce a new version of the BookMyne Android App that will be made available to patrons in the Google Play Store on Monday, November 16th. To support the improvements in the app, we will need to update worldwide servers between the hours of 9:00 and 11:00 a.m. Mountain Time that same day.
While we are upgrading the worldwide servers, patrons will experience a temporary state where they cannot access information from their local library during that time. They will not receive an error message indicating why, but functionality will be restored shortly.
As patrons login to BookMyne after the upgrade, they will be required to upgrade their app. Patrons will then be able to take advantage of the new functionality and speed provided by the upgrade.
If you have any questions following the upgrade, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Originally posted at:
https://support.swanlibraries.net/news/2015-11-13/bookmyne-android-app-upgr…
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
The November Committee of the Whole Executive Director Power Point presentation is now available on the SWAN site. This link goes directly to the presentation:
https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/SW…
This presentation primarily covers our Enterprise Plan update. Our next Quarterly meeting is Thursday, December 3rd at 9:30am at the RAILS Burr Ridge office. I will share the agenda and packet for that meeting as soon as it is available. We hope to see you there!
Thank you,
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries,
Due to current weather conditions, the Crete Public Library District will have to reschedule their planned electrical work for 11/13/15. They will be open tomorrow. We will send out an update when the new date has been scheduled.
Lauren Peltier
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://support.swanlibraries.net
Here they are
Edlyn LeFevour
SWAN Support Analyst
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://www.railslibraries.info
To All SWAN Library Staff:
Thank you all for your continued participation in the Enterprise surveys. The last survey in this series, on ebooks and devices, is now open at https://support.swanlibraries.net/news/2015-11-04/enterprise-surveys This is the shortest survey yet, and should only take a couple of minutes to complete.
We are still reviewing the results from last week's survey on facets, and will share them on the same page as soon as possible. Thank you again for your thoughtful comments.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
The next SWAN Committee of the whole meeting agenda for Tuesday, November 10th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/ag…
We have quite a bit of content to share with you, including updates on the Enterprise Plan and details on our 2016 meeting calendar.
We hope to see you next Tuesday!
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info