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*RESOLVED* Bibliographic record issues in WorkFlows

by Karen Bar

The issues with bibliographic records and indexing in WorkFlows have been resolved. If you encounter any additional issues that appear to be related, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We sincerely apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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*RESOLVED* Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

The Enterprise OPAC outage has been resolved. SirsiDynix support is currently investigating the cause of the outage, and SWAN staff will continue to monitor the situation throughout the day. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 3, 2016 9:24 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage This Morning (3/3) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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Bibliographic record issues in WorkFlows

by Karen Bar

SWAN Member Library Staff: Due to increased activity last night, some of our normal overnight processing was not able to complete. You may encounter issues with recently modified bibliographic records when using WorkFlows. These will likely be records that were created or modified on 3/1/16. You may encounter error messages such as "heading keys need to be indexed first" or be unable to open a bibliographic record in WorkFlows. We anticipate that this issue will be resolved overnight and we will send a follow up email to confirm when the issue has been resolved. We apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/3 Now Online

by Brande Overbey

SWAN Member Libraries: The March Quarterly agenda and packet (29 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-03-03/pa… This meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on the FY17 budget on Thursday, and the vote will be roll-call amongst member libraries in attendance at Burr Ridge. If you plan to represent your library in the vote, please plan to be in physical attendance. We will also be giving an overview on the 2016 Board Election process, providing updates on the SWAN Futures and Facilities Committees, and discussing SVA and SWAN communications strategies. We hope to see you on Thursday! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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library closings - another list

by Kate Boyle

Everyone - I have heard from a few more libraries that are closing early today. They are: Matteson PL closing 3 PM Evergreen Park PL closing 5 PM Richton Park PL closing 5 PM The following libraries have posted their closings on the RAILS website https://www.railslibraries.info/members/closings Acorn PLD closing 3 PM Beecher PL closed Brookfield PL closing 6 PM Chicago Heights PLD closing 5 PM Crete PL closing 3 PM Homewood PLD closing 5 PM Lansing PL closing 5 PM Markham PLD closing 3PM Riverdale PL closing 2 PM South Holland PL closing 3 PM Worth PL closing 3 PM Please check the RAILS website for more information and if you are closing early please post to the RAILS website. Thank you and "Safe Home" Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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*Resolved* SWAN Symphony/Workflows Slowness

by Steven Schlewitt

The intermittent slowness issues should now be resolved. We believe this was relating to some policy work that was being performed as a background process. That work has now concluded. We apologize for the inconvenience and will continue to monitor the server throughout the day for any further spikes. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Wednesday, February 24, 2016 1:14 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SWAN Symphony/Workflows Slowness Importance: High SWAN Member Libraries and Information Technology Staff: We're currently experiencing intermittent slowness issues with our Symphony/WorkFlows Production server. We're investigating this issue with SirsiDynix support now and will provide any updates as soon as they become available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Early closings

by Kate Boyle

The following libraries have reported that they are closing early today due to weather. Prairie Trails PLD is closing at 5 PM Tinley Park PL is closing 3 PM Frankfort Public Library Dist. is closing at 5 PM Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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SWAN Symphony/Workflows Slowness

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently experiencing intermittent slowness issues with our Symphony/WorkFlows Production server. We're investigating this issue with SirsiDynix support now and will provide any updates as soon as they become available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Melrose Park Library closing at 1

by Kate Boyle

Melrose Park Library is closing at 1:00 PM today. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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MobileCirc Faire rescheduled due to weather

by Kate Boyle

+++ Please share with appropriate personnel ++++ The MobileCirc Faire planned for Thursday morning, Feb. 25th has been rescheduled due to the weather predicted over the next few days. Sorry for the inconvenience. And in response to the number of registrations for the cancelled event, I have created two workshops. Please register for either: MobileCirc Faire Wednesday, March 9th (9:00 AM - 12 PM) http://www.librarylearning.info/events/?eventID=22286 MobileCirc Faire Wednesday, March 23rd (1:00 PM - 4:00 PM) http://www.librarylearning.info/events/?eventID=22287 Registration for both workshops is limited to 50. As a reminder, If you are bringing your tablet and peripherals with you to be licensed and configured, you need to complete the following Device Registration Form first. https://fs8.formsite.com/SWANServices/form209/index.html . Of course, you are welcome to attend if you have not yet purchased your hardware. If you should have any questions, don't hesitate to contact me. See you at the Faire ! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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Recorded SWAN Budget Year FY17 Review Meeting

by webmaster＠swanlibraries.net

9 years, 10 months

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*Resolved* Unplanned Enterprise OPAC Outage Today at 2:30pm

by Steven Schlewitt

Issues with the Enterprise OPAC should now be resolved. We saw a total downtime of about 15 minutes. Thank you for your patience as we worked to resolve the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, February 09, 2016 2:38 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Unplanned Enterprise OPAC Outage Today at 2:30pm Importance: High SWAN Member Library Staff: We're currently experiencing an unplanned outage of the Enterprise OPAC server. We're working with SirsiDynix to find a solution, and will send additional SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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Unplanned Enterprise OPAC Outage Today at 2:30pm

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an unplanned outage of the Enterprise OPAC server. We're working with SirsiDynix to find a solution, and will send additional SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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JAn 16 Non SWAN RB

by Edlyn LeFevour

January 16 stats Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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Livesteam the SWAN Budget Year FY17 Review Meeting This Morning 2/9

by webmaster＠swanlibraries.net

9 years, 10 months

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2015 Non SWAN rb totals--revised

by Edlyn LeFevour

Hi all, A few crazy numbers were brought to my attention. I found the errors. This is the 2015 totals for Non SWAN RB stats. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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2015 non SWAN RB totals

by Edlyn LeFevour

This time, I've attached it! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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2015 non-SWAN RB totals

by Edlyn LeFevour

These are the totals from January 2015-December 2015 Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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Tuesday Feb 9 SWAN FY17 Budget Meeting Agenda & Packet Now Posted Online

by Aaron Skog

SWAN Library Directors & Administrators: Next week on Tuesday, February 9th at 9:30am the SWAN Board will host a special meeting at RAILS Burr Ridge for those interested in the fiscal year 2017 budget. Agenda: https://support.swanlibraries.net/sites/default/files/meeting/2016-02-09/ag… The 15 page budget meeting packet is online using the link below, which includes the proposed FY17 membership fees and budget: https://support.swanlibraries.net/sites/default/files/meeting/2016-02-09/pa… As a reminder to all directors/administrators, the FY17 SWAN Membership Fees are frozen at this year's levels as part of a three-year commitment from the SWAN Board. Those fees are included in the packet, just skip ahead to pages 12 and 13 to look up your library membership fees. The meeting on Tuesday February 9th will be an opportunity to have your questions answered and to provide feedback to the SWAN Board. The SWAN budget and membership fees are approved at the March 3, 2016 Quarterly meeting by roll-call vote of participants. The final budget for approval will be included in the March 3rd Quarterly packet. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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Indian Prairie closed Friday, 2/5

by Kate Boyle

Everyone - Indian Prairie Library will be closed this Friday (2/5) for Staff Institute Day. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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Spanish and Polish language notices

by Kate Boyle

Everyone - As promised as one of the holiday gifts, yesterday we ran for the first time our notices in Spanish and Polish based upon the language preference in your patrons' user record. At present, we have 2,233 user records with a defined language of Spanish. In addition, we have 23 user records with a defined language of Polish. As a reminder, a patron's language preference for their notices is defined under the Demographics tab in the "Modify User" wizard. You can start promoting this service to your patrons and updating their records now. We are planning on adding further languages in the future. If you would like us to investigate adding a specific language, please let me know. We are presently working on Russian, Ukrainian, and Lithuanian. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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*Important* WorkFlows Temporarily Offline this morning (2/2)

by Ian Nosek

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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SWAN Symphony - Planned Outage on Sunday, Jan 24 at 7:30PM

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: On Sunday evening at 7:30pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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BWS In-Service 1/22

by Lauren Peltier

SWAN Libraries- The Bellwood Public Library will be closed on 1/22/16 for staff In-Service Day. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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