- SWANcom - swanlibraries.net

*Update* SWAN Enterprise Issues - No planned downtime tonight (8/1)

by Steven Schlewitt

SWAN Member Library Staff: Tonight's Enterprise server migration has been postponed for the moment, so no downtime is anticipated. We expect to have a new date for the migration firmed up by the end of this week, and we'll send an additional SWANcom as soon as it has been determined. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Saturday, July 29, 2017 4:02 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Enterprise Issues: Update SWAN Libraries, This is just a quick heads up. In our efforts to resolve some recent Enterprise issues, SirsiDynix is recommending an upgrade to the underlying server running Enterprise. This will result in more server resources supporting our system, but it will require some planned downtime starting at 11:59PM on Tuesday, August 1 next week. We will send out another SWANcom email on Monday, with a reminder on Tuesday. The length of downtime is estimated to be 4-6 hours. Thank you for your patience-SirsiDynix software engineers and the SaaS team have been studying our issues and recommend this first step. For background, please read the following two SWAN Support postings: Update on 7/10 https://support.swanlibraries.net/news/2017-07-10/recent-enterprise-symphon… Outage on 7/8 https://support.swanlibraries.net/news/2017-07-11/resolved-symphony-server-… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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SHS Network Issues

by Vickie Totton

SWAN libraries - The South Holland Public Library is currently experiencing issues with their local network. Their patron/public network is completely down and the only working phone number in or out of the building is 708-527-3150. They hope to have the issues resolved by Wednesday. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Missing Items on Hold Shelf Generic User.

by Crystal Vela

++ Please route to appropriate Circulation staff ++ It was brought to our attention that there are times when an item that is on your Clean Hold Shelf Report cannot be found on the hold shelf. To ensure that these items are accounted for and not showing a location of InTransit when they are missing, follow the attached procedure. Please note that you should only check an item out to this user MISSHLDSHLF if it was on your Clean Hold Shelf report, and you have looked for the item thoroughly and checked with the patron to ensure he/she doesn't not have it in their possession. Thank you Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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SWAN Enterprise Issues: Update

by Aaron Skog

SWAN Libraries, This is just a quick heads up. In our efforts to resolve some recent Enterprise issues, SirsiDynix is recommending an upgrade to the underlying server running Enterprise. This will result in more server resources supporting our system, but it will require some planned downtime starting at 11:59PM on Tuesday, August 1 next week. We will send out another SWANcom email on Monday, with a reminder on Tuesday. The length of downtime is estimated to be 4-6 hours. Thank you for your patience-SirsiDynix software engineers and the SaaS team have been studying our issues and recommend this first step. For background, please read the following two SWAN Support postings: Update on 7/10 https://support.swanlibraries.net/news/2017-07-10/recent-enterprise-symphon… Outage on 7/8 https://support.swanlibraries.net/news/2017-07-11/resolved-symphony-server-… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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**Resolved** Error in overnight item maintenance report

by Ian Nosek

SWAN Member Library Staff: The overnight maintenance report that had been causing item record problems over the last two days completed without errors last night. The successful completion of this report should clear up any of the item record problems that became visible throughout Thursday and Friday. We thank you for your patience while this issue was resolved. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, July 28, 2017 8:41 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Error in overnight item maintenance report - 7/27, 7/28 Importance: High SWAN Member Library Staff: The same overnight maintenance report has unfortunately terminated with errors again last night. We believed to have resolved the issue yesterday, which was relating to a particular item configuration that was unable to be processed. While the item was corrected, the report error has persisted. We'll be reaching back out to the SirsiDynix database support team for additional investigation this morning and will send an update as soon as additional information is available. In the meantime, you may encounter error messages, such as "Heading keys need to be indexed" on a handful of items modified or created within the last couple of days. Thank you for your continued patience as we work to resolve this issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 27, 2017 9:19 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Error in overnight item maintenance report - 7/27 SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Green Hills PLD now placing holds via Internet Access

by Kate Boyle

+++ Please route to appropriate personnel +++ I just wanted to let everyone know that Green Hills PLD has been given access to place holds on SWAN. Please process and route as you do other Internet Access hold requests. Address item TO: Green Hills PLD and make certain item is checkout to them as they do not circulate on SWAN (please refer to the attached pdf document regarding processing an ILL request). I have also included an updated list of Internet Access Libraries. Have a great weekend everyone. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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*Update* Error in overnight item maintenance report - 7/27, 7/28

by Steven Schlewitt

SWAN Member Library Staff: The same overnight maintenance report has unfortunately terminated with errors again last night. We believed to have resolved the issue yesterday, which was relating to a particular item configuration that was unable to be processed. While the item was corrected, the report error has persisted. We'll be reaching back out to the SirsiDynix database support team for additional investigation this morning and will send an update as soon as additional information is available. In the meantime, you may encounter error messages, such as "Heading keys need to be indexed" on a handful of items modified or created within the last couple of days. Thank you for your continued patience as we work to resolve this issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 27, 2017 9:19 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Error in overnight item maintenance report - 7/27 SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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In Transit Items

by Vickie Totton

+++Please route to appropriate staff+++ Please find attached 2 In Transit reports. The first report (Item Library) is the one you are used to seeing on a monthly basis, it lists your items that have been in transit for at least 30 days. The second report (Transiting Library) sorts the items by transiting library. Follow the directions outlined in the "Processing the In Transit Report" pdf for both reports. Next Thursday, August 3, we will begin reporting on items in transit 10-30 days and will distribute those reports on a weekly basis for shelf checks. We are in the process of compiling a policy and process for cleaning up the items that have been in transit for an extended amount of time and will update you upon its completion. Thank you for your hard work and continued cooperation with this project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Error in overnight item maintenance report - 7/27

by Ian Nosek

SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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ValueLine Resources Currently Inaccessible via OpenAthens (Outside of Library)

by webmaster＠swanlibraries.net

8 years, 4 months

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Generic patrons and Unique collections

by Helen Pinder

Please route to appropriate staff. There has been an issue with generic users being selected for collection when we run the report for Unique. To correct this problem, please review your library's In-House cards, Training cards, etc. to be sure "NO_UNIQUE" is the "Library Defined" for all users who should be excluded from Collection Reports. To update these records: * Use the Display User wizard to retrieve the record and select Modify. * Under the Demographics tab, in the Library Defined category, choose "NO_UNIQUE" from the dropdown. * Click Save and close. Should you have any questions, Please call or email Helen Pinder at helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> or 630.326.8716. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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RESOLVED Patrons unable to pay bills via Enterprise

by Vickie Totton

ProPay has resolved the issue they were experiencing and patrons are once again able to pay bills via Enterprise. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Patrons unable to pay bills via Enterprise

by Vickie Totton

+++Please route to appropriate staff+++ Patrons are currently unable to pay bills via Enterprise due to an issue ProPay is experiencing. We have placed a banner on Enterprise to alert patrons to the issue and will update you as soon as we hear back from SirsiDynix and ProPay. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Discard Items Remaining in Symphony

by webmaster＠swanlibraries.net

8 years, 4 months

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SWAN Bylaws Committee Proposed Changes Now Posted

by Aaron Skog

SWAN Member Library Directors/Administrators: As announced at the June Quarterly meeting, the SWAN Bylaws Committee has completed its review of SWAN's Bylaws and have proposed changes. You can read a detailed memo on the SWAN Support site along with the proposed Bylaw edits. https://support.swanlibraries.net/news/2017-07-19/swan-bylaw-revisions-prop… Please contact me directly should you have questions regarding this review. These changes will be voted upon at the September 7th SWAN Quarterly meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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July SWAN Circ Advisory Meeting at Westmont Public Library

by Vickie Totton

**Please route to appropriate staff** Just a reminder that the July SWAN Circ Advisory Meeting is being held at the Westmont Public Library due to the construction project at the Burr Ridge RAILS office. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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*Resolved* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, July 18, 2017 9:38 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases. SirsiDynix has issued a notice of the vendor disruption on their status site below. https://www.sirsidynixstatus.com/vendor-service-disruption-notification-pro… Additionally, Proquest has issued a statement on the situation via their blog. http://www.proquest.com/blog/pqblog/ We’ll send any updates via SWANcom as soon as they become available and have reposted a banner to Enterprise to inform our patrons. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, July 17, 2017 4:59 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

8 years, 4 months

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*Update* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

8 years, 4 months

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Issue with Syndetics Images in Enterprise

by webmaster＠swanlibraries.net

8 years, 5 months

1
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New 19 Timeline Revised to Single Go-Live Date on Tuesday, May 1, 2018

by webmaster＠swanlibraries.net

8 years, 5 months

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ESS Power Outage

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closing at 6:30 pm on Thursday, July 13, 2017 due to a power outage. They hope to reopen on Friday, July 14th if power is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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Riverdale Public Library: Change of Days Open

by Brande Overbey

SWAN Member Libraries: Riverdale Public Library, due to its financial crisis, will now only be open from Monday through Thursday from 10am to 6pm. They will now be closed on Friday, Saturday, and Sunday. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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Tinley Park PL Renovation

by Brande Overbey

SWAN Member Libraries: Tinley Park Public Library is undergoing a major first floor renovation where nearly all adult materials will be unavailable from mid-July to mid-August. By Monday, July 17, all adult Tinley Park Public Library materials will have a Home Location of Unavailable in WorkFlows and Enterprise. Beginning July 17th and throughout the renovation, the lobby will offer some new and recently-returned materials. The 2nd floor's Youth Services collection will be entirely unaffected. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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UPDATED RESOLUTION BLUEcloud Analytics Renewals Statistics Incorrect

by Vickie Totton

When we resolved the issue with auto renewals it inadvertently pulled in circulation statistics for generic users. We have now resolved this issue and updated all of the circulation statistics on the SWAN support site. If you use BLUEcloud Analytics (BCA) circulation statistics reports that include generic users you do not have to do anything. If you do not use these reports you will have to rerun your reports for an accurate count. Thank you again to the libraries who alerted us to the issue and thank you all for your patience during our transition to BCA Circulation Statistics! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Vickie Totton Sent: Friday, July 7, 2017 2:58 PM To: 'Vickie Totton' <vickie(a)swanlibraries.net>; swancom(a)list.swanlibraries.net Subject: RESOLVED BLUEcloud Analytics Renewals Statistics Incorrect The issue with auto renewal statistics has been resolved and the Monthly Renewals by Interface report on the SWAN support site has been updated. If you ran any of your own renewal statistics on BCA you will need to re-run them. You will also need to re-run any statistics that combine checkouts and renewals. Now that the BCA statistics reports have been fully tested we have removed the statistics reports from WorkFlows. This includes any of the Monthly Checkouts by Item Type/Item Cat 2 reports you may have scheduled to run on a monthly basis. Please find attached the documentation for running your statistics reports on BCA. Thank you to the libraries who reported the issue to us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Thursday, July 6, 2017 3:30 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] BLUEcloud Analytics Renewals Statistics Incorrect It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Incomplete Search Results in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: Some good news this morning – last night’s harvest and import to Enterprise were successful, so you should be seeing records in Enterprise as recent as Thursday afternoon. Over the weekend, we’ll be making additional adjustments to refine the automated schedule, which may be met with mixed success. We’ll send additional SWANcoms to provide updates as the weekend progresses. Thanks again for your patience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 6, 2017 10:38 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - BCA Issue Resolved SWAN Member Library Staff: The manual harvest scheduled last night unfortunately did not correct the issue we’ve been experiencing, so we’ve once again retained our last full import from Saturday. We have a few more ideas that we’ll be working on throughout the day and this evening, and we hope to have better news for you tomorrow morning. Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA may be slow due to the higher volume of user traffic, the data you’re seeing should be correct and up-to-date. Thank you for your continued patience as we work to resolve this issue. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, July 5, 2017 10:20 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Update* Incomplete Search Results in Enterprise - Also Affects BCA 07/05/2017 - 10:19 - by Steven Schlewitt SWAN Member Library Staff: An update to our recent Enterprise search results issue… This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog data to the Enterprise catalog abruptly ended in error. We believe this error to be the result of conflicting Enterprise eRC tasks (digital record imports), which ultimately caused our full harvest to be terminated by another internal system task. This error caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which is when SWAN staff, working in conjunction with SirsiDynix support, issued a manual harvest task during the day to achieve a full catalog sync. While Saturday’s manual harvest did succeed, the automated overnight harvest task has continued to operate sporadically, to the point that we decided to pause the task, and an associated system sync agent in order to maintain our last full, successful harvest data from Saturday. This means that any catalog changes (item additions, removals, or edits) that have occurred in Symphony since Saturday are not currently being reflected in the Enterprise catalog, and will not be reflected until our next successful harvest. Additionally, the pausing of the sync agent has also caused issues with BLUECloud Analytics, in that requested report data is not being returned. This issue does not affect Enterprise item availability, patron account data, or access to the My Account functions. It also does not affect any functions of Symphony/WorkFlows. This is only related to specific titles and records as they appear in the Enterprise catalog and BCA report functions. Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest schedules to get the full catalog sync back on track for tomorrow morning, and we hope to resume functions to restore BCA later today. We sincerely apologize for the inconvenience this has caused, and we will send additional updates via SWANcom as they become available. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-05/update-incomplete-search-…

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