- SWANcom - swanlibraries.net

by Rudy Host

SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage with our Enterprise catalog. SirsiDynix has confirmed that this is an issue affecting several of their customers and is working to restore service. Thank you for your patience as this issue is being resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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**RESOLVED** Symphony Server Outage 9/15

by Ian Nosek

SWAN Member Library Staff: This afternoon, we experienced a spike in our Production Server load average. This caused slowness, disconnects and general instability of the system. We have resolved this issue and Symphony is once again performing as expected. You may resume using WorkFlows at this time. Any offline transactions will be uploaded and processed overnight. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, September 15, 2017 4:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Outage 9/15 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Outage 9/15 09/15/2017 - 16:04 - by Ian Nosek SWAN Member Library Staff: We're currently working to resolve a Symphony server outage that began around 3:55PM on 9/15. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-09-15/symphony-server-outage-915

8 years, 7 months

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Symphony Server Outage 9/15

by webmaster＠swanlibraries.net

8 years, 7 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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SWAN Membership Meeting 10/17 to Discuss Fees Committee Recommendation

by Aaron Skog

SWAN Member Library Directors & Administrators, Last week at the SWAN Quarterly meeting we announced that the Fees Committee recommendation is now available for reading and online comment. You can read more about the report and the online feedback form on the SWAN Support site posting below. https://support.swanlibraries.net/news/2017-09-07/swan-fees-committee-recom… We have scheduled a SWAN membership meeting at Oak Lawn Public Library on Tuesday, October 17th at 9:30am to discuss the recommendation. There is no need to register for the event. Refer to the L2 event posted for location and meeting time. http://www.librarylearning.info/events/?eventID=25821 We will post an agenda for the meeting soon. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Agenda for Circ Advisory (9/20) and Minutes (7/

by Kate Boyle

+++ Please route to appropriate personnel +++ Attached is the Agenda for the SWAN Circ Advisory meeting being held at Eisenhower PLD at 9:30 AM on Wednesday, Sept. 20th. Please note the meeting has been moved from RAILS to Eisenhower PLD. http://www.eisenhowerlibrary.org/ Thanks to Cindy and Debbie for volunteering to bring treats. Also you will find an attachment for the Minutes for the last meeting held on July 17th. Everyone is invited to attend, hope to see you at Eisenhower PLD. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Green Hills and Internet Access Library Hold Processing

by Helen Pinder

*** Please route to appropriate personnel *** A quick reminder to Circulation and ILL staff that Green Hills PLD in an Internet Access Library. Please process and route<https://support.swanlibraries.net/system/files/Members%20Only/Interlibrary%…> as you do other Internet Access hold requests. Address item TO: Green Hills PLD and make certain it is checked out to them as they do not circulate on SWAN. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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*RESOLVED* BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

8 years, 7 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Stream the September Quarterly Membership Meeting Online Now

by webmaster＠swanlibraries.net

8 years, 7 months

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Live Streaming & Instructions for Quarterly Tomorrow 9/7

by Brande Overbey

SWAN Member Libraries: As previously mentioned, at the Quarterly meeting at Wood Dale PL tomorrow Thursday 9/7 we will be piloting a new method of live streaming while the RAILS equipment is unavailable. We will be streaming via GoToTraining. This will allow us to stream to you audio and presentation screen-share only, so there will not be a live video component to this stream. However, we will have a chat feature where you can ask questions. To pre-register for the meeting or to log in, simply go to this link and follow the prompts. https://attendee.gototraining.com/r/6935255739311030273 Our stream will begin tomorrow at 9:30 when the meeting commences. If you have any questions please do not hesitate to email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Also, Wood Dale PL asked us to share with you the following, for those attending in person: Depending upon meeting attendance, if the Wood Dale PL parking lot gets full, there is parking across the street at the Wood Dale Park District or WD#7 Administration Building/Early Childhood Center building lots. Thank you and we hope to see you tomorrow! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Cataloging Users Group Meeting Cancelled

by webmaster＠swanlibraries.net

8 years, 7 months

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Oak Lawn PL Closed This Fri-Sun

by Brande Overbey

Hello SWAN Member Libraries, The Oak Lawn Public Library will be closed this Friday, Saturday, and Sunday, due to the Village's annual "Fall on the Green" festival. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

8 years, 7 months

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ESS closed 9/5

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closed all day on Tuesday, September 5, 2017 for a Staff In-Service Day. The Eisenhower Library will be having a new phone system installed during this time. They will reopen on Wednesday morning, September 6th, at 9:00 am.

8 years, 7 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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SWAN User Experience Manager Position

by Aaron Skog

Hello SWAN Libraries: I am excited to announce that we are officially recruiting for a brand new full-time position for SWAN, a User Experience Manager. I've posted this listing here on the SWAN website, if you'd like to send the posting to anyone that you know who might be a good fit to join our team and is qualified. https://www.swanlibraries.net/careers/ Thank you all for helping us to find the best candidates possible! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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SWAN Quarterly Meeting at Wood Dale PL - Agenda and Packet for 9/7 Now Online

by Brande Overbey

SWAN Member Libraries: The September Quarterly agenda and packet (47 pages) for next Thursday's 9/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-09-07/pa… Due to ongoing construction at RAILS Burr Ridge, we are again holding this meeting at a different venue, Wood Dale PL this time. We are going to test out a new live streaming/recording option with GoToMeetings this time around. We are hoping to have any bugs worked out by then, but as with any new technology there is always a potential for slow down for this first large test trial, so in-person attendance may be best if you want to ensure that you do not experience any technical issues. Our IT team will email you instructions for utilizing the GoTo Meetings feature as we get closer to the meeting date. Have a wonderful holiday weekend, and we hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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BLUEcloud Analytics Upgrade Complete

by Vickie Totton

SirsiDynix ran into an issue that slowed their upgrade to MicroStrategy 10 over the weekend but it is now complete. There are some changes to the appearance of BCA but they should not affect the way you have become accustomed to using the reports. The issue SirsiDynix experienced affected access to BCA and many of the DISCARD reports you subscribe to over the weekend seem to have failed. Please find attached a list of items, paged by library, that were checked out to DISCARD last week. As always, please contact us if you have any difficulties. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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**RESOLVED** Enterprise Catalog Outage 8/25

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restarted our Enterprise instance and it has been running stable for approximately 20 minutes now. We do not anticipate any further disruption of service, but we will continue to monitor it throughout the day. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, August 25, 2017 2:22 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Outage 8/25 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Catalog Outage 8/25 08/25/2017 - 14:22 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: We are currently experiencing problems with our Enterprise Catalog. You may experience very slow response, error messages and inability to connect at this time. SirsiDynix staff is working on a resolution. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-25/enterprise-catalog-outage…

8 years, 7 months

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Enterprise Catalog Outage 8/25

by webmaster＠swanlibraries.net

8 years, 7 months

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*Important*: Temporary Suspension of eRC Harvests in Enterprise Catalog

by webmaster＠swanlibraries.net

8 years, 7 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Update on Enterprise Harvest Issues 8/23

by webmaster＠swanlibraries.net

8 years, 7 months

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Update on Enterprise Harvest Issues 8/22

by webmaster＠swanlibraries.net

8 years, 7 months

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