- SWANcom - swanlibraries.net

by webmaster＠swanlibraries.net

7 years, 9 months

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by Kate Boyle

The South Holland Public Library will be closed for an In-Service Day, Friday August 4th. They will reopen on Saturday, August 5th at 10:00 AM. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Items In Transit Shelf-Check Lists

by Vickie Totton

+++Please route to appropriate staff+++ Attached you fill find 2 shelf-check lists of items that have been in transit 10-30 days along with the procedures to process them. We will now be distributing these lists on a weekly basis. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Charge/Checkout Wizard Stress Test

by Vickie Totton

+++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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South Holland Network Issues Resolved

by Aaron Skog

SWAN Libraries, We just posted an update here: https://support.swanlibraries.net/news/2017-08-02/resolved-shs-network-issu… According to Director Robin Wagner: "The South Holland Public Library is back up and running fairly smoothly. All phone numbers and email are working again." Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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*Update* SWAN Enterprise Issues - No planned downtime tonight (8/1)

by Steven Schlewitt

SWAN Member Library Staff: Tonight's Enterprise server migration has been postponed for the moment, so no downtime is anticipated. We expect to have a new date for the migration firmed up by the end of this week, and we'll send an additional SWANcom as soon as it has been determined. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Saturday, July 29, 2017 4:02 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Enterprise Issues: Update SWAN Libraries, This is just a quick heads up. In our efforts to resolve some recent Enterprise issues, SirsiDynix is recommending an upgrade to the underlying server running Enterprise. This will result in more server resources supporting our system, but it will require some planned downtime starting at 11:59PM on Tuesday, August 1 next week. We will send out another SWANcom email on Monday, with a reminder on Tuesday. The length of downtime is estimated to be 4-6 hours. Thank you for your patience-SirsiDynix software engineers and the SaaS team have been studying our issues and recommend this first step. For background, please read the following two SWAN Support postings: Update on 7/10 https://support.swanlibraries.net/news/2017-07-10/recent-enterprise-symphon… Outage on 7/8 https://support.swanlibraries.net/news/2017-07-11/resolved-symphony-server-… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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SHS Network Issues

by Vickie Totton

SWAN libraries - The South Holland Public Library is currently experiencing issues with their local network. Their patron/public network is completely down and the only working phone number in or out of the building is 708-527-3150. They hope to have the issues resolved by Wednesday. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Missing Items on Hold Shelf Generic User.

by Crystal Vela

++ Please route to appropriate Circulation staff ++ It was brought to our attention that there are times when an item that is on your Clean Hold Shelf Report cannot be found on the hold shelf. To ensure that these items are accounted for and not showing a location of InTransit when they are missing, follow the attached procedure. Please note that you should only check an item out to this user MISSHLDSHLF if it was on your Clean Hold Shelf report, and you have looked for the item thoroughly and checked with the patron to ensure he/she doesn't not have it in their possession. Thank you Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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SWAN Enterprise Issues: Update

by Aaron Skog

SWAN Libraries, This is just a quick heads up. In our efforts to resolve some recent Enterprise issues, SirsiDynix is recommending an upgrade to the underlying server running Enterprise. This will result in more server resources supporting our system, but it will require some planned downtime starting at 11:59PM on Tuesday, August 1 next week. We will send out another SWANcom email on Monday, with a reminder on Tuesday. The length of downtime is estimated to be 4-6 hours. Thank you for your patience-SirsiDynix software engineers and the SaaS team have been studying our issues and recommend this first step. For background, please read the following two SWAN Support postings: Update on 7/10 https://support.swanlibraries.net/news/2017-07-10/recent-enterprise-symphon… Outage on 7/8 https://support.swanlibraries.net/news/2017-07-11/resolved-symphony-server-… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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**Resolved** Error in overnight item maintenance report

by Ian Nosek

SWAN Member Library Staff: The overnight maintenance report that had been causing item record problems over the last two days completed without errors last night. The successful completion of this report should clear up any of the item record problems that became visible throughout Thursday and Friday. We thank you for your patience while this issue was resolved. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, July 28, 2017 8:41 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Error in overnight item maintenance report - 7/27, 7/28 Importance: High SWAN Member Library Staff: The same overnight maintenance report has unfortunately terminated with errors again last night. We believed to have resolved the issue yesterday, which was relating to a particular item configuration that was unable to be processed. While the item was corrected, the report error has persisted. We'll be reaching back out to the SirsiDynix database support team for additional investigation this morning and will send an update as soon as additional information is available. In the meantime, you may encounter error messages, such as "Heading keys need to be indexed" on a handful of items modified or created within the last couple of days. Thank you for your continued patience as we work to resolve this issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 27, 2017 9:19 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Error in overnight item maintenance report - 7/27 SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Green Hills PLD now placing holds via Internet Access

by Kate Boyle

+++ Please route to appropriate personnel +++ I just wanted to let everyone know that Green Hills PLD has been given access to place holds on SWAN. Please process and route as you do other Internet Access hold requests. Address item TO: Green Hills PLD and make certain item is checkout to them as they do not circulate on SWAN (please refer to the attached pdf document regarding processing an ILL request). I have also included an updated list of Internet Access Libraries. Have a great weekend everyone. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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*Update* Error in overnight item maintenance report - 7/27, 7/28

by Steven Schlewitt

SWAN Member Library Staff: The same overnight maintenance report has unfortunately terminated with errors again last night. We believed to have resolved the issue yesterday, which was relating to a particular item configuration that was unable to be processed. While the item was corrected, the report error has persisted. We'll be reaching back out to the SirsiDynix database support team for additional investigation this morning and will send an update as soon as additional information is available. In the meantime, you may encounter error messages, such as "Heading keys need to be indexed" on a handful of items modified or created within the last couple of days. Thank you for your continued patience as we work to resolve this issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 27, 2017 9:19 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Error in overnight item maintenance report - 7/27 SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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In Transit Items

by Vickie Totton

+++Please route to appropriate staff+++ Please find attached 2 In Transit reports. The first report (Item Library) is the one you are used to seeing on a monthly basis, it lists your items that have been in transit for at least 30 days. The second report (Transiting Library) sorts the items by transiting library. Follow the directions outlined in the "Processing the In Transit Report" pdf for both reports. Next Thursday, August 3, we will begin reporting on items in transit 10-30 days and will distribute those reports on a weekly basis for shelf checks. We are in the process of compiling a policy and process for cleaning up the items that have been in transit for an extended amount of time and will update you upon its completion. Thank you for your hard work and continued cooperation with this project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Error in overnight item maintenance report - 7/27

by Ian Nosek

SWAN Member Libraries: One of our overnight maintenance reports completed with errors last night. SirsiDynix staff is currently investigating. In the meantime, it's possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error. These examples will be passed along to SirsiDynix staff to aid their resolution of this issue. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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ValueLine Resources Currently Inaccessible via OpenAthens (Outside of Library)

by webmaster＠swanlibraries.net

7 years, 9 months

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Generic patrons and Unique collections

by Helen Pinder

Please route to appropriate staff. There has been an issue with generic users being selected for collection when we run the report for Unique. To correct this problem, please review your library's In-House cards, Training cards, etc. to be sure "NO_UNIQUE" is the "Library Defined" for all users who should be excluded from Collection Reports. To update these records: * Use the Display User wizard to retrieve the record and select Modify. * Under the Demographics tab, in the Library Defined category, choose "NO_UNIQUE" from the dropdown. * Click Save and close. Should you have any questions, Please call or email Helen Pinder at helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> or 630.326.8716. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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RESOLVED Patrons unable to pay bills via Enterprise

by Vickie Totton

ProPay has resolved the issue they were experiencing and patrons are once again able to pay bills via Enterprise. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Patrons unable to pay bills via Enterprise

by Vickie Totton

+++Please route to appropriate staff+++ Patrons are currently unable to pay bills via Enterprise due to an issue ProPay is experiencing. We have placed a banner on Enterprise to alert patrons to the issue and will update you as soon as we hear back from SirsiDynix and ProPay. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Discard Items Remaining in Symphony

by webmaster＠swanlibraries.net

7 years, 9 months

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SWAN Bylaws Committee Proposed Changes Now Posted

by Aaron Skog

SWAN Member Library Directors/Administrators: As announced at the June Quarterly meeting, the SWAN Bylaws Committee has completed its review of SWAN's Bylaws and have proposed changes. You can read a detailed memo on the SWAN Support site along with the proposed Bylaw edits. https://support.swanlibraries.net/news/2017-07-19/swan-bylaw-revisions-prop… Please contact me directly should you have questions regarding this review. These changes will be voted upon at the September 7th SWAN Quarterly meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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July SWAN Circ Advisory Meeting at Westmont Public Library

by Vickie Totton

**Please route to appropriate staff** Just a reminder that the July SWAN Circ Advisory Meeting is being held at the Westmont Public Library due to the construction project at the Burr Ridge RAILS office. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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*Resolved* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, July 18, 2017 9:38 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases. SirsiDynix has issued a notice of the vendor disruption on their status site below. https://www.sirsidynixstatus.com/vendor-service-disruption-notification-pro… Additionally, Proquest has issued a statement on the situation via their blog. http://www.proquest.com/blog/pqblog/ We’ll send any updates via SWANcom as soon as they become available and have reposted a banner to Enterprise to inform our patrons. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, July 17, 2017 4:59 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

7 years, 9 months

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*Update* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

7 years, 9 months

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Issue with Syndetics Images in Enterprise

by webmaster＠swanlibraries.net

7 years, 9 months

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New 19 Timeline Revised to Single Go-Live Date on Tuesday, May 1, 2018

by webmaster＠swanlibraries.net

7 years, 9 months

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