- SWANcom - swanlibraries.net

Update on Enterprise Harvest Issues 8/23

by webmaster＠swanlibraries.net

7 years, 8 months

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Update on Enterprise Harvest Issues 8/22

by webmaster＠swanlibraries.net

7 years, 8 months

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Re: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We’ve received some additional information to clarify the reason for our outage. ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue and are working with Cisco to prevent it from occurring again. This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and some of our neighboring library consortia. If you have any additional questions about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, August 22, 2017 9:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN/RAILS Datacenter Outage on 8/22 08/22/2017 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further downtime is anticipated. We sincerely apologize for the inconvenience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-22/swanrails-datacenter-outa…

7 years, 8 months

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SMS Text Notice Failure Patron List

by Vickie Totton

++Please route to appropriate staff++ As promised we have assembled a spreadsheet that lists all users affected by the SirsiDynix SMS server issue. We have pulled User IDs from the notice report logs. If the same user should have received multiple notices you will see their User ID listed multiple times. The notices that were affected were: * 1st Overdue * 2nd Overdue * Courtesy * Hold Pickup * Hold Pickup Reminder It is up to you to decide if you want to contact your patrons for any of the notices, just make sure to check their records as they may have checked their accounts online or received a reminder notice in some other format and subsequently checked out or returned their material. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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SWAN/RAILS Datacenter Outage on 8/22

by webmaster＠swanlibraries.net

7 years, 8 months

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*RESOLVED* SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

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UPDATE SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

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SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Event Feedback Survey -- SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

7 years, 8 months

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*Concluded* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – This morning’s Enterprise server migration has concluded successfully and the Enterprise catalog is now available for use. Please note that because this migration did require the full time allotted, the standard overnight harvests had to be suspended. This means any catalog updates, additions, or deletions from the last day will not be reflected in the Enterprise catalog until the next overnight harvest cycle (Symphony/WorkFlows is unaffected by these harvests). That being the case, we expect these changes will become available tomorrow morning. Following the next full harvest, we’ll also attempt to resume our Enterprise delta harvest processing, which refreshes the catalog data every hour. This was the primary goal of last night’s server migration. We’ll send more news on the delta harvesting following our testing over the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, August 15, 2017 9:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

7 years, 8 months

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*Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

7 years, 8 months

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SWANstravaganza Lost & Found

by Brande Overbey

Hello all, If you attended today's SWANstravaganza event but lost your case and prescription glasses, please email me. We have a pair that was found and I have them. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Items In Transit Shelf-Check Lists

by Vickie Totton

+++Please route to appropriate staff+++ Attached you fill find 2 shelf-check lists of items that have been in transit 10-30 days along with the procedures to process them. We will now be distributing these lists on a weekly basis. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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SWAN Staff Availability During SWANstravaganza '17

by webmaster＠swanlibraries.net

7 years, 8 months

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*Important*: Bug Identified in MobileCirc Offline Mode

by webmaster＠swanlibraries.net

7 years, 8 months

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UPDATE Charge/Checkout Wizard Stress Test

by Vickie Totton

+++Please route to appropriate staff+++ The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard was turned on this past Tuesday. SWAN IT did not see a negative impact on the server and we did not receive any reports of slowdowns. We are going to leave this setting on and continue to monitor the server. Please continue to report any issues you may experience with WorkFlows. The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard will be turned on first thing tomorrow morning, August 8, 2017. Please let us know if you start to experience any issues with WorkFlows. +++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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*Resolved* BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries

by Samantha Dietel

The re-extract of our history logs has completed, and the issue with the Circulation Statistics in BLUEcloud Analytics has now been resolved. All Circulation Statistic reports for July 2017 have been rerun and uploaded to the SWAN support site Statistics page. If you feel your numbers for July were incorrect, please rerun your reports in BLUEcloud Analytics at your earliest convenience. Thank you, and have a great day! -- SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries

by Samantha Dietel

SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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July Quarterly Billing now available

by Helen Pinder

The July Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/072…> as well as the detail statement reports<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> folder accessible in BlueCloud Analytics Shared Reports. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/P…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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BLUECloud Analytics Classes

by Crystal Vela

SWAN Member Library Staff BlueCloud Analytics class registration is open and waiting for eager minds. Whether this is your first time or a refresher course, we welcome you all to register. All classes can be found on L2, but remember you have to be logged in to see them. Please bring your own laptop and a willingness to learn! Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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REMINDER: Charge/Checkout Wizard Stress Test

by Vickie Totton

The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard will be turned on first thing tomorrow morning, August 8, 2017. Please let us know if you start to experience any issues with WorkFlows. +++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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SWANstravaganza registration closing soon -- lunch orders placed and plenty of menu options available

by Susan Ricker

SWAN Member Libraries, We are excited to see many of you this Friday at Moraine Valley Community College on August 11 for our second annual summer SWANstravaganza! For a complete look at what the day's events entail, check out our news post on the SWAN support site: Everything You Need to Know About This Year's SWANstravaganza<https://support.swanlibraries.net/news/2017-08-04/everything-you-need-know-…>. Last week, the caterers for the event have asked us to put in our lunch orders so they can purchase ingredients and plan out preparation. For this reason, we have capped event registration to 275 attendees (we currently have 249 people registered!) and have given the event caterers our lunch order, basing the quantity of each menu item around the current lunch orders and adding extras to each option. This means that if you haven't gotten your lunch order in yet, or can't remember what you ordered, you don't need to worry-there will be plenty of lunch options available on Friday and everybody will be able to pick up a boxed lunch in their choice. Just a reminder, these are the lunch options, each of which includes a bag of chips, cookie, fruit cup, and assorted canned soda: * Overstuffed Tuna Croissant- Flaky croissant stuffed with our famous tuna salad with lettuce and tomato * Chicken Caesar Wrap - Grilled chicken breast, romaine lettuce, shredded parmesan cheese, drizzled with Caesar dressing, wrapped in a tender tortilla * Caprese Salad Wrap (Vegetarian)- Fresh mozzarella, sliced tomato, basil, and crisp romaine lettuce, with balsamic vinaigrette, wrapped in a spinach tortilla * Avocado Strawberry Salad (Vegan/Gluten-Free)- A delightful vegan salad featuring tender baby leaf spinach topped with fresh sliced strawberries, avocado, red onion, and almonds. Served with poppyseed dressing * Cranberry Chicken Walnut Salad- Crisp romaine lettuce with grilled chicken, bleu cheese, walnuts, dried cranberries, and raspberry vinaigrette with a fresh baked dinner roll * Santa Fe Salad (Vegan)- Chopped romaine, diced tomatoes, red onions, black beans, roasted corn, diced peppers, avocado, tossed with a lime cilantro vinaigrette. Served with crunchy tortilla strips If you haven't gotten your tickets yet, hurry! Spots are filling up fast. Here's the link to the Eventbrite page to purchase tickets: https://sx17.eventbrite.com/. Thanks for your interest in participating, and we look forward to seeing you this Friday! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Vacant At Large Seat on RAILS Board

by Brande Overbey

Good morning SWAN Member Libraries, RAILS is looking for an employee or board member from a RAILS academic, public, school, or special library to fill a vacancy on the RAILS Board beginning in October 2017 and ending on June 30, 2019. Interested candidates should fill out the nomination form on the RAILS website by Friday, August 18, 2017. The RAILS Board Executive Committee will meet to review all nominations and will recommend a candidate to the full board for approval. RAILS Board Nomination Form https://www.railslibraries.info/board/election/nominate "We're looking for an employee or board member from a RAILS academic, public, school, or special library to fill a vacancy on the RAILS Board of Directors. The remaining term for this at large seat begins in October 2017 and ends on June 30, 2019. Interested candidates should complete the form below by Friday, August 18, 2017. The RAILS Board Executive Committee will meet to review all nominations and will recommend a candidate to the full board for approval." RAILS Newsletter http://mailchi.mp/railslibraries/rails-e-news-april-26-2017-e-news-survey-v… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by webmaster＠swanlibraries.net

7 years, 9 months

1
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