- SWANcom - swanlibraries.net

by Helen Pinder

Please route to appropriate staff. The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/012…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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BLUEcloud Central/Analytics Service Maintenance on Tuesday 1/16 (Evening)

by webmaster＠swanlibraries.net

8 years, 3 months

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Next SWAN Circ Advisory meeting

by Kate Boyle

Everyone- Attached is the agenda for the next Circ Advisory meeting on Wednesday, 17th. Meeting is being held at the RAILS Meeting room beginning at 9:30 AM . Also attached are the Minutes from the November 2017 meeting. Hope to see you next week, all are welcome. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

Hello everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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SWAN's server infrastructure is migrating to Microsoft Azure!

by webmaster＠swanlibraries.net

8 years, 3 months

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*RESOLVED* Overnight User Maintenance Report Failed - Possible Record issues on 1/8

by Ian Nosek

SWAN Member Library Staff: Last night, a rebuild was completed on the user database, which was then followed up by a successful ADUUser report (Add, Delete, Update). This should resolve any and all of the unexpected user behavior that was encountered yesterday. If you encounter any further issues with users not displaying properly, duplicate users or the like, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, January 8, 2018 9:12 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight User Maintenance Report Failed - Possible Record issues on 1/8 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Overnight User Maintenance Report Failed - Possible Record issues on 1/8 01/08/2018 - 09:12 - by Ian Nosek SWAN Member Library Staff: Last night's ADUUser report that processes new, edited and deleted did not execute properly. As a result, you may encounter users that were added, modified and deleted on Sunday, Jan 7 not properly reflected in the system. SirsiDynix will be investigating the root cause. This should be resolved by this evening's ADUUser report. Please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you encounter any abnormal behavior. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-08/overnight-user-maintenanc…

8 years, 3 months

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Overnight User Maintenance Report Failed - Possible Record issues on 1/8

by webmaster＠swanlibraries.net

8 years, 3 months

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New 19 Migration Q&A Session 2 Packet

by webmaster＠swanlibraries.net

8 years, 3 months

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IP Address Whitelisting for eRead Illinois / Axis360

by webmaster＠swanlibraries.net

8 years, 3 months

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2018 SWAN Calendars On the Way

by webmaster＠swanlibraries.net

8 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

Happy New Year! Please find attached your first shelf check reports for the new year, numbers have returned to normal. Happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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*IMPORTANT* SWAN Membership Fees: Overview & Request for Bond Payment Schedule

by Aaron Skog

SWAN Libraries, Happy 2018! The SWAN Membership Fees for FY19 will be presented at the Tuesday, February 6, 2018 Committee of the Whole meeting, which will be held at 9:30am at RAILS location 125 Tower Drive, Burr Ridge, IL. In advance of this meeting, SWAN is requesting some information from public libraries. Based on feedback from the membership, the SWAN Board revised the public library fee formula proposed and presented by the Fees Committee. The formula now removes bond payment amounts that are used in a debt service. In advance of the meeting, *I will need public libraries to submit your bond payment schedule by January 30, 2018.* Why is a document with the bond payment schedule requested? Quite simple, it will allow us to put your library's bond payment into the formula once, and SWAN will update it each year. We will not have to bother you each year for your bond payment amount! Explanation of SWAN Fee Formula A direct link is below, but look under the menu "Membership > Fees" on the SWAN Support site. https://support.swanlibraries.net/system/files/Public/SWAN_Fees_Explanation… The online form to submit a bond payment schedule is located here: We are asking for a PDF document be uploaded. An image file such as a PNG, JPG, or GIF will also work. The online form also allows you to add comments, ask questions. This is under the "Webforms" menu on the SWAN Support site. https://support.swanlibraries.net/forms/bond-payment-submission The following 25 libraries responded to our survey in November should complete the form above by January 30, 2018. Here are the libraries that responded they have a debt-service bond payment. 1. Acorn Public Library District 2. Alsip-Merrionette Park Public Library District 3. Batavia Public Library District 4. Bridgeview Public Library 5. Broadview Public Library District 6. Calumet City Public Library 7. Downers Grove Public Library 8. Eisenhower Public Library District 9. Geneva Public Library District 10. Glen Ellyn Public Library 11. Glenwood-Lynwood Public Library District 12. Homewood Public Library District 13. Itasca Community Library 14. La Grange Public Library 15. LaGrange Park Public Library District 16. Markham Public Library 17. McCook Public Library District 18. Northlake Public Library District 19. Oak Lawn Public Library 20. Oak Park Public Library 21. Richton Park Public Library District 22. Steger-South Chicago Heights Public Library District 23. Summit Public Library District 24. Tinley Park Public Library 25. Villa Park Public Library If you have questions, please contact me directly at the information below. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Some Overnight Maintenance Reports not run / Possible Record Issues on 01/02

by webmaster＠swanlibraries.net

8 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

Here are your in transit shelf check reports for this week, they are still smaller than usual. If you do not see your library code in the tabs at the bottom of the reports you do not have to search your shelves. You should see a return to "normal" in the reports next week. I hope you all have a wonderful New Year's holiday! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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McCook Public Library emergency closing

by webmaster＠swanlibraries.net

8 years, 3 months

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**UPDATE/RESOLUTION** Items checked out to MISSTRNSIT

by Vickie Totton

**UPDATE** Indexing issues We were seeing patron alerts that showed there were available holds when there was nothing on the holdshelf. We initially thought this was due to our nightly maintenance reports not completing. SirsiDynix has informed us this not an indexing issue but instead a bug in WorkFlows. The bug leaves the available flag on an item that is no longer available and has been put in transit to fill a new hold. SirsiDynix has cleared the patrons we reported and they are working on a fix for the bug to be released in a newer version of the software. If you continue to see this occur please open a ticket with SWAN (help(a)swanlibraries.net<mailto:help@swanlibraries.net>) and we will submit it to SirsiDynix for clearing. SWAN will continue to monitor the status of the issue. **UPDATE** Processing deliveries The majority of the items mistakenly checked out to MISSTRNSIT have been delivered and cleared. You may continue to see items that show a last patron of MISSTRNSIT, please continue to follow any directions on your screen as you process your deliveries. **RESOLVED** On Shelf Items with Holds reports These reports are back to typical numbers. **RESOLVED** In Transit Shelf Check reports The shelf check report you will receive will have more typical numbers. We will continue to keep you updated as we attempt to rectify the issues created with this mishap. We would also like to thank you for your patience and extra effort put forth by you all during this. Please contact SWAN Member Services with any questions and/or issues you may be experiencing. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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MPS new hours

by Lauren Levaggi

SWAN Libraries - Beginning Jan. 2nd, 2018 the Melrose Park Public Library will have new hours in place: Hours Sunday Closed Monday 8:00 AM - 5:00 PM Tuesday 11:00 AM - 7:00 PM Wednesday 8:00 AM - 5:00 PM Thursday 11:00 AM - 7:00 PM Friday 8:00 AM - 5:00 PM Saturday 10:00 AM - 2:00 PM* *Closed last Saturday of the Month *Closed every Saturday Memorial Day - Labor Day

8 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

As per the MISSTRNSIT update that went out yesterday some of the items that were in transit were not checked out to the MISSTRNSIT user. Here are the (much smaller) weekly Shelf Check reports. If you do not see a tab at the bottom with your library code on it, you do not have anything to look for. Have a wonderful holiday weekend! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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12 Days of Gifts -- day 12

by Vickie Totton

On the Twelfth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D37A45.2428C4A0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. The long-awaited ability to remove long overdue items is finally here! We have worked with SirsiDynix on a custom procedure for this feature. Once an item is 1 year overdue the new procedure will: * Disconnect the checkout * Remove the LOST_ASSUM bill * Remove the PROCESSFEE bill * Create a LONGODUE bill * Create a PROCESSFEEX bill * DISCARD your item At this time, we are only running this for local transactions (your patron, your item) on a library by library basis. If you would like to be one of the first libraries we process, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or logging in to the Help Desk from the SWAN support site, https://support.swanlibraries.net. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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SWAN Closed December 22-25 - Here's How to Reach Us

by webmaster＠swanlibraries.net

8 years, 3 months

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**UPDATE** Items checked out to MISSTRNSIT

by Vickie Totton

Many of you have most likely seen much larger On Shelf Items with Holds reports today. You are seeing this because patron holds were added back to the top of the hold queue for items that had been in transit to fill holds. It also appears some indexing did not occur last night as we are experiencing some issues with patron alerts showing the patron has item(s) available but when you check their holds tab there is nothing available. We are hoping this will be rectified with tonight's maintenance reports. We again apologize for the inconveniences created with this mishap. Please contact SWAN Member Services with any other questions and/or issues you may be experiencing. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Tuesday, December 19, 2017 10:14 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Items checked out to MISSTRNSIT Yesterday was the first day the MISSTRNSIT report was scheduled to run on a daily basis. It was unfortunately configured incorrectly which caused all items in transit to be checked out to the MISSTRNSIT user. The report has been corrected and will run as expected in the future. The checkout to MISSTRNSIT placed your patron back at the top of the hold queue. As you process your delivery bins over the next few days you may see a higher number of items routing to other libraries to fill holds, or back to their home library because your patron's hold was filled by another item in the interim. This will not affect any items currently on your holdshelf. Once the item is checked in the previous user will display as MISSTRNSIT. You will not be receiving the In Transit Shelf Check Reports this week as there will be no items that fit the criteria (10-30 days in transit). We will continue to update you as we gain more information with this issue. We apologize for any inconvenience this may cause. Please contact SWAN Member Services if you experience other complications. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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12 days of gifts -- day 11

by Helen Pinder

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D378CA.31BD1AC0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. One of the most complex processes in Circulation is the handling of damaged RB material. How damaged is it? Who's responsible? What incredible tail has been spun to explain away the damage? We've all heard them. (You're all lending books that seep, right? Of course you are.) For items that are damaged, bill-ably damaged, as distinct from temporarily Unusable due to a locked case or missing part: use the attached flow charts to process the item. Damaged Item received via delivery Damaged item returned by patron (both in person and found in a drop.) These charts may not cover every single contingency. So as always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Items checked out to MISSTRNSIT

by Vickie Totton

Yesterday was the first day the MISSTRNSIT report was scheduled to run on a daily basis. It was unfortunately configured incorrectly which caused all items in transit to be checked out to the MISSTRNSIT user. The report has been corrected and will run as expected in the future. The checkout to MISSTRNSIT placed your patron back at the top of the hold queue. As you process your delivery bins over the next few days you may see a higher number of items routing to other libraries to fill holds, or back to their home library because your patron's hold was filled by another item in the interim. This will not affect any items currently on your holdshelf. Once the item is checked in the previous user will display as MISSTRNSIT. You will not be receiving the In Transit Shelf Check Reports this week as there will be no items that fit the criteria (10-30 days in transit). We will continue to update you as we gain more information with this issue. We apologize for any inconvenience this may cause. Please contact SWAN Member Services if you experience other complications. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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12 days of gifts -- day 10

by Kate Boyle

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D378A2.7F236EE0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Did you know that there are over 200 BCA reports for you to subscribe to? Don't know how to subscribe to a report, no problem! Visit the SWAN website (remember to login) and look at this simple tutorial<https://support.swanlibraries.net/documentation/bluecloud> on how to subscribe to reports. Just look for the document named How to Subscribe to a Report under the BLUECloud Analytics heading. We also have a few new reports to share with everyone. First two in the SWAN Reports>Items folder Title: List Titles Where Your Library Owns the Last Copy Summary: Provides a list of catalog records where your library owns the last item attached. Title: List Titles With One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. Last one in the SWAN Reports>Holds folder Title: List Titles With Holds and Only One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records with holds where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. As always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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*Important* Long-Running Overnight Maintenance Report / Possible Record Issues on 12/19

by webmaster＠swanlibraries.net

8 years, 3 months

1
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