- SWANcom - swanlibraries.net

by Vickie Totton

++Please route to appropriate staff++ Just a reminder the Acquisitions Users Group is 1 week from today, October 26, 2017. The Tinley Park Public Library, 7851 Timber Drive, was gracious enough to host the meeting for us, please sign up to attend here<https://www.librarylearning.info/events/?eventID=24238> (make sure you are logged in) so we can let them know how many people to expect. There is still time to have a topic added to the agenda; please reply to this email to have it included. See you next week! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

*Resolved* Enterprise Outage on 10/18

by Steven Schlewitt

SWAN Member Library Staff: We’ve received confirmation from SirsiDynix Support that the outage has been resolved. It appears to have been related to an issue with the EDS (EBSCO Discovery Service) integration, which ultimately resulted in a crash of the Enterprise servers for some EDS-subscribing customers. SirsiDynix has corrected the issue, so no further downtime is anticipated for this evening. Thank you for your patience as the issue was resolved. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, October 18, 2017 2:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Outage on 10/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Outage on 10/18 10/18/2017 - 14:04 - by Steven Schlewitt SWAN Member Library Staff: We’ve received reports of intermittent outages affecting the Enterprise OPAC this afternoon and have contacted SirsiDynix support for further investigation. They’ve acknowledged a potentially widespread issue affecting many SirsiDynix SaaS-hosted customers and are looking into the issue now. This issue is only impacting access to the Enterprise Catalog - no other services are affected at this time. We’ll continue to monitor the situation and will send additional SWANcoms as information becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-10-18/enterprise-outage-1018

7 years, 6 months

1
0
0 0

Enterprise Outage on 10/18

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

SWAN Fees Committee Online Feedback Form

by Aaron Skog

SWAN Library Directors & Administrators, We had a great discussion yesterday at the Committee of the Whole meeting held at the Oak Lawn Public Library. I just want to remind everyone we have an online form for providing written feedback. https://support.swanlibraries.net/content/swan-fees-committee The Fees Committee Recommendation document was updated and reposted last week, so if you have not reviewed it, there are sections we expanded upon to help clarify the recommendation. The charts in the appendices were updated as well. Direct link to the PDF document: https://support.swanlibraries.net/system/files/Public/SWAN_Fees_Com_Narrati… The online comments form will close on October 31st. Thanks for coming out yesterday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Weekly Serial Titles 2018

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

Beginning at 9:30 a.m.: Livestream the October Committee of the Whole membership

by Susan Ricker

Whether you're here with us in Oak Lawn this morning or streaming from your own workplace, we hope you join us for today's Committee of the Whole membership meeting to discuss SWAN's membership fee recommendation. You can stream the meeting by following this link: https://attendee.gototraining.com/r/7940347906339688450. Please note, this live stream will be of the presentation, not the audience. Chat will allow questions as meeting permits. Today's meeting packet can be found here, which is the most current version: https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa…. If you have any questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> for assistance. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

COW 10/17 Packet Reposted

by Aaron Skog

SWAN Directors & Administrators, The meeting packet for tomorrow's Committee of the Whole (affectionately called a COW) has been reposted. There was a mistake in the packet posting last week in that it left out one section. The link below will have the questions received and written answers supplied by the Fees Committee. https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa… I will supply handouts tomorrow of the Q&A for the meeting as well. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

CWS power and phone outage

by Rudy Host

SWAN Libraries - Crestwood Library is currently without power and phone service due to the storms on Saturday. They expect that these services will not be restored until Wednesday the 18th.

7 years, 6 months

1
0
0 0

NonSWAN and Chicago_P User Record Cleanup

by Vickie Totton

++Please route to appropriate staff++ We have found a number of NonSWAN and Chicago Reciprocal Borrowing patron records that do not have ILL_LIBS as their library, most likely due to a learning curve when we first migrated. We have attached a report of these records; please open the NonSWAN RB and Chicago Users report, find the tab with your library name (if you don't see your library you do not have any records to clean up!) and use the Modify User wizard to update the Library field in the user records to ILL_LIBS. We have also found user records with a Library of ILL_LIBS with User Profiles that belong to SWAN libraries. We have attached a report of these records; please open the ILL_LIBS Library - No NonSWAN or Chicago_P User Profiles report, find the tab(s) with your library User Profile(s) and use the Modify User wizard to examine the record and update necessary fields. If the record belongs to a NonSWAN or Chicago patron update the User Profile field. If the record belongs to your patron, update the Library field to your library. We greatly appreciate your assistance with this; if you have any questions please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

Self Nomination form is now open for vacancies on the SWAN Circ Advisory Committee

by webmaster＠swanlibraries.net

7 years, 6 months

1
0
0 0

SWAN 10/17 COW Membership Meeting Information and Packet Now Online

by Aaron Skog

SWAN Member Library Directors & Administrators, Information for the meeting next week Tuesday, October 17th at Oak Lawn Public Library is now available online. Refer to the SWAN Support site news post for details. https://support.swanlibraries.net/news/2017-10-11/cow-meeting-tues-oct-17-o… The posting includes a link to the packet, which contains an updated SWAN Fees Committee Recommendation, comments received, and membership fees updated with most recent funding information. The meeting will be streamed online. The URL to the stream is in the news post and on the packet agenda. We hope to see you next week. Have fun at ILA if you are there right now. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

FIXED: September, 2017 Circulation Statistics

by Helen Pinder

The circulation statistics<https://support.swanlibraries.net/content/2017-sirsidynix-stats> for September, 2017 have been re-posted to include the previously missing data from 9/30/2017. We apologize for any inconvenience this has caused. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

September 2017 Circulation Statistics

by Vickie Totton

Thanks to some eagle-eyed staff at our libraries we have discovered the Circulation Statistics posted on the SWAN support site do not include transactions from September 30th. Although our subscriptions were set to run late in the day on the first of the month it appears the harvest had not yet completed. We have changed our subscriptions to run late in the day on the second day of the month and encourage any members who have subscribed to statistics reports on their own to do the same. We will send out notice tomorrow when we post the updated reports to the SWAN support site. We apologize for any inconvenience this may have caused. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

2018 Days Closed

by Lauren Levaggi

SWAN Libraries - It's that time of year again! Please submit the dates you will be closed for 2018. You can submit your dates using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed> located on our support site. Days Closed - Annual Survey Tutorial - https://youtu.be/XTTmIetbvVE If you have trouble using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed>, you can open a help desk ticket listing your dates by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you, Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

1
0
0 0

*Important*: Upcoming refresh to Overdrive eRC harvests on Monday, 10/9

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

BRS In-Service Day 10/9

by Lauren Levaggi

SWAN Libraries - The Broadview Public Library District will be closed on Monday, October 9, 2017 for a Staff Development Day. They will re-open on Tuesday, October 10th at 10:00 a.m.

7 years, 7 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

Reciprocal Borrowers – Hold Placement Trial (Oct 2-Nov 30, 2017)

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

MTS phones up

by Lauren Levaggi

SWAN Libraries - As of 9/28 the Matteson Area Public Library District's phones are now operational again.

7 years, 7 months

1
0
0 0

Courtesy and First Overdue Notices

by Vickie Totton

Thank you to the library staff who reported issues with patrons not receiving Courtesy and First Overdue notices. We found the cause in our Auto Renewal process and have since resolved it. Please let us know if your patrons report this issue to you again. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

MTS Phone Issues

by Rudy Host

SWAN Libraries - The Matteson Area Public Library District's phone lines are currently out of order. The phone company is currently working on repairs, with an estimate that service will be restored by Wednesday morning. Please email them with concerns in the meantime. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

1
0
0 0

*Important*: Upcoming refresh to Hoopla eRC harvests on Tues, 10/3

by webmaster＠swanlibraries.net

7 years, 7 months

1
0
0 0

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom