- SWANcom - swanlibraries.net

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Groups 4 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> Olivia Montolin Consultant, Electronic Resources olivia(a)swanlibraries.net<mailto:olivia@swanlibraries.net> * 630-326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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National Change of Address processing is underway

by SWAN Communications

Preparations for National Change of Address processing have begun and will continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 33,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin today: * Approximately 33,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2023" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2023 Update<https://support.swanlibraries.net/news/2023-12/94531> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Resolved: Fines payment issues in Aspen

by SWAN Communications

The fines payment issues in Aspen have been resolved, and fines payment has been re-enabled in the catalog. Thank you for your patience, and happy holidays! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Fines payment issues in Aspen

by SWAN Communications

Good morning member libraries, We are seeing errors with fines payments in Aspen and have disabled fines payment through the catalog until the issue is resolved. For more details and updates, see the known issue on our support site: https://support.swanlibraries.net/issue/94530 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Aspen 23.12 release & new app icon

by SWAN Communications

Good morning member libraries, The Aspen 23.12 release is now live. It includes relevancy updates in Aspen, as well as a logo change for the SWAN Libraries + app. You can read more on the SWAN support site: https://support.swanlibraries.net/news/2023-12/94527 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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App Demo recording posted

by SWAN Communications

Good afternoon member libraries, The recording for this morning's demo and Q&A for the SWAN Libraries + app<https://support.swanlibraries.net/training/94523> is posted to the SWAN support site. In addition, we've started tracking reported issues with the app<https://support.swanlibraries.net/help/known-issues?combine=&field_platform…>. If you have any issues with the app, please submit a ticket to help(a)swanlibraries.net and include your operating system (iOS, Android) and version number. You can find more information about the app, including links to graphics, on the support site: https://support.swanlibraries.net/aspenlida Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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SWAN Libraries + app is live

by SWAN Communications

Good morning member libraries, The SWAN Libraries + app, SWAN's branded instance of Aspen LiDA, is now live in the app stores. We recommend a public announcement date of December 26th, so use this time to download the app and get acquainted with it. SWAN will present a demos for library staff on December 19th and January 10th. More information, including download links and registration for staff webinars, are on the SWAN support site: https://support.swanlibraries.net/news/2023-12/94515 Please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions and we hope to see you at one of the upcoming webinars! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Aspen LiDA approved

by SWAN Communications

The SWAN board has voted to adopt Aspen LiDA as our new mobile app. For details on the rollout, see this news post: Membership announcement: Aspen LiDA approved<https://support.swanlibraries.net/news/2023-12/94513>, which also includes a link to a recorded version of the presentation given at the SWAN Quarterly Meeting on LiDA and other topics. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Membership announcement: Aspen LiDA approved

by SWAN Communications

SWAN libraries- Today we presented at the Quarterly meeting for library directors and administrators our recommendation to move forward with Aspen Library Discovery App (LiDA). The SWAN Board met afterwards and approved that recommendation with ByWater Solutions, the company supporting the LiDA app. We experienced some technical difficulties with the live Zoom stream this morning, so we will be work on that presentation tomorrow that will be shared as a recording for everyone that was not able to attend in person. There will be other SWAN hosted events about Aspen LiDA where you can seek clarification on the app and our roll-out plan. Here is a basic timeline for the Aspen LiDA roll-out. * December 7th Apple & Google App store submission * App appears in app stores as soon as mid-December * Soft-launch: Libraries notified app is available to begin downloading and testing as soon as mid-December * Webinars for library staff December/January * Full launch: recommended go live/public announcement date in January 2024 Please make sure you stay tuned for SWANcom announcements about the status of the Aspen LiDA app! Thank you all that attended the meeting at Oak Brook Public Library. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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SWAN recommendation on replacement mobile app: Aspen Library Discovery App (LiDA)

by SWAN Communications

Hello SWAN member libraries & staff- Here is an important outline for how SWAN is proceeding with a replacement mobile app. Quarterly meeting 12/7/23 at Oak Brook Public Library & Zoom This is a reminder that the SWAN Quarterly meeting will take place tomorrow at Oak Brook Public Library. The event will be live streamed via Zoom. The agenda, packet, and Zoom link can be found on the URL below. https://support.swanlibraries.net/meeting/92384 Library directors and staff can ask questions during the presentation at the meeting or in the Zoom chat. SWAN Board Special Meeting 12/7/23 at Oak Brook Public Library At the conclusion of the Quarterly membership meeting, there will be a SWAN Board special meeting that will be held at Oak Brook Public Library. https://support.swanlibraries.net/sites/default/files/meeting/23_12_07/9451… Memo to SWAN Board recommending Aspen Library Discovery App I have posted a memo for the SWAN Board to take action on a recommendation to move forward with an agreement for the Aspen Library Discovery App, otherwise known as LiDA, with ByWater Solutions. You can read the recommendation and background details on what has occurred to-date since our library mobile app stopped functioning on Sunday, November 26th. https://support.swanlibraries.net/sites/default/files/meeting/23_12_07/9451… I think you can appreciate it has been a very hectic 10 days at SWAN, but I am excited to bring forward a recommendation for you. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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SWAN 12/7/23 Quarterly meeting - New SWAN mobile app will be presented

by SWAN Communications

Hello SWAN library directors & administrators, We have our Quarterly membership meeting next week at Oak Brook Public Library, Thursday, December 7th at 10:00 a.m. We will lead off with an overview of what occurred to the SWAN Library App. We were taken completely by surprise by this development with BLUEcloud Mobile. This has not only impacted your libraries directly, but many other libraries across the world. The good news is we are working quickly on a replacement mobile application for all SWAN libraries. This replacement and the details are still being worked out, but I am confident we will be able to present it at the meeting for you on Thursday. I am unable to share details for you yet in the meeting packet, but we will show you the new app, its features, implementation timeline, and cost at the meeting. We will also provide an overview of a membership satisfaction survey the SWAN Board has been working on since the past Quarterly meeting. There is a memo in the meeting packet that gives the background and rationale for the survey. The agenda and packet for next week's meeting at Oak Brook Public Library is available from the link below. The meeting will be streamed via Zoom which is provided on the agenda. I am sure there will be many library staff that will want to join the Zoom meeting. I encourage library directors to be at the meeting in person if possible. Meeting information below: https://support.swanlibraries.net/meeting/92384 I look forward to seeing you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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Not All Patrons Notified of Available Holds from 11/22/2023

by SWAN Communications

Please see our known issue<https://support.swanlibraries.net/issue/94510> regarding some hold notices not being generated over the Thanksgiving Day holiday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Groups 3 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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BLUEcloud Mobile outage update

by SWAN Communications

To all member libraries: SirsiDynix and Solus, the vendor that provided support and development for BLUEcloud Mobile, have been unable to come to an agreement that would continue functionality of the current BLUEcloud Mobile app. The current BLUEcloud Mobile app is *not expected to be restored.* SWAN has been in the process of researching and preparing for a pilot of a new app. Unfortunately, this development with BLUEcloud Mobile means we need to move to a new app much sooner, and the transition will not be as smooth as we would have liked. We're in discussions with SirsiDynix and other vendors to find the best path forward for our patron-facing mobile app. That said, we anticipate an app will not be available for several weeks and the new app may require patrons to download a new app. SWAN template for member library messaging to patrons The vendors that work with SWAN to develop and support the SWAN Libraries App have unexpectedly disabled the app. We're working to get a new app up and running in the new year, but in the meantime, you can use the library catalog on your phone and still access your account and library card for self-checks. We have outlined some tips for using the catalog on your phone or tablet here, which you can feel free to adapt for your library communications: https://swanlibraries.net/blog/2023/11/28/using-the-catalog-on-your-phone-o… We have updated the Known Issues on the SWAN Support site and have news post as well. The Aspen Discovery catalog has been updated with a banner to help library patrons adjust to using Aspen. The situation is evolving, and we will continue to provide updates. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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BLUEcloud Mobile Outage

by SWAN Communications

Good afternoon member libraries, SirsiDynix continues to work to resolve the BLUEcloud Mobile outage. In the meantime, we encourage you and your patrons to use the mobile web version of the Aspen catalog where patrons can access their account, place holds, and access their library card to use at self checks. We will continue to update this known issue on our support site as we have more information: https://support.swanlibraries.net/issue/94507 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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Scheduled Maintenance work on server for Thursday, November 23rd

by SWAN Communications

Good afternoon: We will be rebuilding our indexes over Thanksgiving Day. Please refrain from accessing Workflows at this time. We anticipate that this will have little to no impact on service since it is occurring over the holiday. We will send an all clear message when you can resume normal work functions. We will update the post on the Support site<https://support.swanlibraries.net/news/2023-11/94506>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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Delay in Overnight Processing for Saturday 11/18/2023

by SWAN Communications

SWAN Member Library Staff: Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result. While the system catches up, please refrain from scheduling any non-critical reports. Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94503> for updates. Thanks! Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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Kanopy Pay-Per-Use End of Year Promotion

by SWAN Communications

Hello member libraries, There is an end-of-year promotion for Kanopy's flagship Pay-Per-Use streaming service. Paula Roman will be hosting a virtual webinar for interested public libraries. Please see our news post, Kanopy PPU End-of-Year Promotion and Webinar<https://support.swanlibraries.net/news/2023-11/94502>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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Addison Public Library go-live update

by SWAN Communications

Hi everyone, The Addison Public Library is now live on SWAN! The data migration was completed over the weekend, with the library having its first full day circulating on SWAN yesterday. We have updated the membership map and delivery code "cheat-sheets" for you. Details on how to obtain those and what to expect for the first few weeks of Addison in the SWAN consortium are on the news post below. https://support.swanlibraries.net/news/2023-11/94500 Congratulations to the Addison and SWAN migration teams! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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Resolved: Aspen Lists issues

by SWAN Communications

Issues with Aspen lists should be resolved. If you see any additional issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. More information on this issue is on our support site: https://support.swanlibraries.net/issue/94499 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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Aspen Lists issues

by SWAN Communications

We are currently experiencing issues with Aspen lists. Some user lists are displaying incorrect titles. We will continue to update this known issue on our support site: https://support.swanlibraries.net/issue/94499 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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New Beta MessageBee Portal

by SWAN Communications

Unique has launched a beta version of their new and improved MessageBee portal. This new version contains new reporting aspects of MessageBee. Please review our News Post<https://support.swanlibraries.net/news/2023-11/94498> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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Sunday 11/5: Delays in overnight processing

by SWAN Communications

SWAN Member Library Staff: Our overnight processing reports are running longer than usual this morning as well. Regularly scheduled reports will be delayed. While the system catches up, please refrain from scheduling any non-critical reports. We will continue to monitor the progress of the overnight processing and will provide updates on the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491>. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https<https://support.swanlibraries.net/>://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> ________________________________ From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Saturday, November 4, 2023 15:07 To: swancom(a)list.swanlibraries.net <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *All Clear* - Delays in overnight processing SWAN Member Library Staff: The report schedule has caught up. Staff may resume scheduling reports as needed. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Saturday, November 4, 2023 7:32 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Delays in overnight processing SWAN Member Library Staff: Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result. While the system catches up, please refrain from scheduling any non-critical reports. Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491> for updates. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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Delays in overnight processing

by SWAN Communications

SWAN Member Library Staff: Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result. While the system catches up, please refrain from scheduling any non-critical reports. Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491> for updates. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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The Addison bibliographic data load is underway

by SWAN Communications

We are excited to announce that the migration of bibliographic data from Addison Public Library into Symphony has officially begun. Please see this news post for more information: Addison Bibliographic Data Load<https://support.swanlibraries.net/news/2023-11/94490>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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