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NEW Procedure for Collecting Money for Damaged or Lost RB/ILL

by Crystal Vela

*** Please route to appropriate personnel *** To ensure a smooth Quarterly Billing process, we have made updates to the Procedure for Collecting Money for Damaged or Lost RB/ILL Items not yet Billed. Please see the attached documentation. If you have any questions please send in a help desk ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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RESOLVED Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

SirsiDynix has reported all harvests have completed and BCA information should be up to date. We recommend you wait until the BCA harvest completes tomorrow (after 10 am) before running your reports. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, April 2, 2018 10:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issues with BLUEcloud Analytics (BCA) ++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announce our candidates for the 2 open seats in our 2018 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Natalie Bazan of North Riverside Public Library District, Julie Milavec of Downers Grove Public Library, and Stacy Wittmann of Eisenhower Public Library District. Our election will officially open for voting on Monday, April 30th. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 18th at 5pm CST. The results will be announced at our June 7th Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Final New 19 Migration Q&A Session – Wednesday, April 4th!

by webmaster＠swanlibraries.net

7 years, 8 months

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Web Services Downtime Tuesday, April 3rd at 9 AM

by Tara Wood

Good morning member libraries, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving to version 2018.03, which resolves a bug with the 'Forgot My PIN' feature. We've scheduled the upgrade with SirsiDynix for Tuesday April 3rd, to start between 9:00am and 9:30am. This upgrade will require downtime of Web Services for about 20 minutes. You can read more about the services that will be impacted on the support site: https://support.swanlibraries.net/news/2018-03-30/upcoming-web-services-upg… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 8 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 8 months

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Masking PINs in Symphony Set for Mon 4/16

by Aaron Skog

SWAN Libraries, This announcement pertains to one area of our Symphony global configuration that is overdue for improved security: masking personal identification numbers, or PINs. With SWAN's database of 1 million library user's information, and soon to be 1.3 million patron records, it is time to provide a minimum of privacy to our patron's accounts. What was initially a temporary measure after SWAN switched to Symphony in April 2015, instead lasted three years. We have set Monday, April 16, 2018 as the day when PINs in Symphony will no longer be visible, but will be masked by asterisks. Please read the SWAN support site post for some background on this upcoming change. https://support.swanlibraries.net/news/2018-03-27/masking-patron-pins-start… If you have questions regarding this upcoming change, please send in a support request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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New themes and options in Enterprise

by Tara Wood

Good morning Member Libraries, You can learn more about the new theme and color options for Enterprise on the SWAN support site: https://support.swanlibraries.net/news/2018-03-26/new-themes-and-options-en… Happy Monday! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Special or Academic Library Cardholders at Public Libraries

by Samantha Dietel

++Please route to appropriate personnel++ Effective Tuesday, 3/27/2018 Should a cardholder from a special or academic library attempt to use their card at a public SWAN library, that user will be blocked from circulation. This will help eliminate any accidental checkouts to these users should staff miss that this is not a public library user record. This has been a long-outstanding request that we are now happy to accommodate! If public library staff attempt to check out to or renew items for a special or academic library cardholder, they will see the following message. Please note that this message cannot be overridden. [cid:image001.png@01D3C4E1.66E5FAB0] This is the same message that public library staff currently see when attempting to modify a special or academic library record. Public libraries will still be able to check in materials from special or academic library cardholders. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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SWANstravaganza 2018 - Call for Proposals and Ideas!

by Brande Overbey

Good morning, We've begun to plan for our 2018 SWANstravaganza Annual Conference, to be held this year on Friday, August 17th at Moraine Valley Community College. To help us develop this year's conference, we'd like to find out what you want to hear about! Do you have a topic that you'd like to present for us, or a suggestion for what you'd like to see offered in our breakout sessions? Please visit the following post on our website to submit your idea or proposal: https://support.swanlibraries.net/news/2018-03-26/swanstravaganza-2018-call… Thanks so much for sharing! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Updated catalog search widget available

by webmaster＠swanlibraries.net

7 years, 8 months

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Delivery Routing Procedures

by Vickie Totton

SWAN has made adjustments to delivery routing procedures. The changes are outlined in the attached document. If you have any questions or comments please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 8 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 8 months

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Enterprise 5.0 Upgrade and Profile Updates

by Aaron Skog

SWAN Membership, The Enterprise upgrade was completed this morning but we encountered some issues throughout the day today. What was encountered after the upgrade was in two main categories: * Searches that return no results for your library profile * Downloadable eBooks and Audiobook searches that return no results Things appear to be stable at the moment but we ask that you remain vigilant and report any issues with searching via help(a)swanlibraries.net<mailto:help@swanlibraries.net> This upgrade also included SWAN's Enterprise updates to the home page, header, and footer. For details on this planned work, refer to the SWAN March 1 Quarterly meeting presentation: https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p… We have removed the upgrade banner from Enterprise. Thank you again everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Intermittent outages and search results issues with Enterprise

by Tara Wood

Hello all, We're experiencing issues with slowness, and some search strings and limiters not returning results. We're working with SirsiDynix to resolve these issues and you may experience anomalies throughout the day today. Thank you for your patience, and we hope to resolve these problems soon. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Enterprise 5.0 upgrade complete

by Tara Wood

The upgrade of Enterprise and Web Services is complete. Thank you for your patience, everyone! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Enterprise 5.0 upgrade in progress

by Tara Wood

Good morning Member Libraries, The Enterprise 5.0 upgrade is still in progress. You can view updates on the support site: https://support.swanlibraries.net/ Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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CORRECTION: Enterprise 5.0 upgrade tonight 3/21 at 3 a.m.

by Tara Wood

Apologies all, the date on the previous email was incorrect: A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 3/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Reminder: Enterprise 5.0 upgrade 5/21 at 3 a.m.

by Tara Wood

Good morning Member Libraries, A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 5/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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REMINDER: SWAN Board Self-Nomination Window Closes This Friday 3/23

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday, 3/23 at 5pm our self-nomination window ENDS for the 2018 SWAN Board election. If you'd like to be considered in the running for this year's two vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2018-03-05/2018-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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Cicero planned closing next week

by Kate Boyle

Everyone - The Cicero Public Library will be closed March 19 through March 21, 2018 for carpet replacement and remodeling. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 9 months

1
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