- SWANcom - swanlibraries.net

**Important: Upgrade Postponed** SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included

by Steven Schlewitt

SWAN Member Library Staff: In the last week, we encountered a performance issue impacting our test instances of the upgraded Symphony server. This performance issue has caused all database rebuild processing to run up to ten times longer than expected. Since we run a partial database rebuild every evening as a part of our regular maintenance, this performance would not be acceptable for our production server. Although we’ve spent many hours alongside SirsiDynix engineers searching for the source of the performance bottleneck in this past week, we’ve unfortunately yet to pinpoint the issue. That being the case, we’ve decided to postpone the server upgrade until we’re confident that our performance issue has been completely resolved. We sincerely apologize for this change of course, and we’ll send additional notices via SWANcom as soon as a new date has been determined. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, January 26, 2018 9:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included 01/26/2018 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: Beginning on Wednesday, February 21st, the SWAN Symphony WorkFlows server will undergo an upgrade of the current Operating System to ensure the sustained system security and stability that SWAN has long observed. This upgrade could take up to two days, during which many SWAN services will be unavailable. The upgrade will impact many aspects of your library, so please read carefully as you may need to work differently during the upgrade process. This upgrade will not affect New 19 libraries or any current New 19 testing. During the upgrade, limited WorkFlows functions (mostly circulation) will be available over the Symphony Bridge service. To access this service, simply login to WorkFlows as you normally would with your standard credentials. Your access to certain toolbars, helpers, reports, and overrides may be removed while on the Bridge, but this is to be expected. To quickly clarify what you can and cannot do while on the Symphony Bridge during the upgrade, we’ve included a cheat sheet at the link below. Please print this cheat sheet for your library staff and keep it handy during the upgrade. https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea… Following the upgrade, you will only be able to login to the SWAN server at the hostname, api.in.swanlibraries.net. Additionally your SIP2 devices in the library will need to use this hostname for continued access to the server. Please verify (or work with IT staff) to ensure that this hostname is used anywhere that the IP address (10.120.131.25) may previously have been used. SWAN IT will be contacting your 3rd party vendors for electronic materials, mobile apps, and databases to ensure the correct address is being used from their servers as well. The Important Details What? Symphony server Operating System upgrade When? Begins at 3am on Wednesday, February 21st, concluding the morning of Friday, February 23rd There is a possibility of concluding in the morning of Thursday, February 22nd. If this is the case, we will notify everyone on the morning of the 22nd. Who is Impacted? All library staff and patrons Circulation/Reference Staff: Will be working over the Symphony Bridge service. PLEASE DO NOT USE OFFLINE. Access the Bridge service by logging into WorkFlows as usual. Cataloging/Tech Services Staff: Will not be able to perform regular item/acquisitions/report functions. Please plan ahead to accommodate ongoing cataloging projects and working schedules. Information Technology Staff: Will need to verify WorkFlows and SIP hardware connectivity to the SWAN server hostname, api.in.swanlibraries.net instead of the IP address, 10.120.131.25. Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise. What will be available? * Symphony/WorkFlows Server * Full access to SIP2 3rd Party Vendor Integration (databases, electronic media) * Full access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * Partial accessto WorkFlows * Full access to checkout/check-in functions * Full access to view patron records and status * Full access to bill/fine payment * Full access to fill available holds * Full access to item transit * No access to cataloging, item additions or deletions, record additions * No access to the creation of new holds * No access to modifying or registering patron records * No access to SMS texting service * No accessto reports, reports will not be scheduled * Patron notices will be suspended throughout the upgrade * Hold shelf, pick lists, and other reports will be suspended * Auto-renewal reports will be scheduled and coordinated around the system upgrade * Enterprise * Full access to current item records and searching * No access to My Account features * No access to place holds * No access to commerce/payment functions * No access to item availability * BLUEcloud Applications * Full accessto BLUEcloud Analytics * Full accessto BCA report functions * Statistics from February 21st, 22nd will not be accessible until later in the week * BCA Reports will generate and email as scheduled * No access to Bookmyne * No access to MobileCirc The five most important things to know: 1. On February 21st, login to WorkFlows using your username and password as usual. This is how you’ll access the Symphony Bridge service. If you see 10.120.131.25 in the login address, change that to api.in.swanlibraries.net. This will be necessary for login following the upgrade. 2. In WorkFlows, if you keep encountering overrides that you don’t know the password to (cataloging, reports, registration, etc), this is expected behavior. These functions have been disabled on the Symphony Bridge service and will not be accessible until SWAN is back online. The “What will be available” section above has a full list of services that are and are not available during the upgrade. For Circulation functions, a summarized cheat sheet is available here (LINK TO CIRC CHEAT SHEET<https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea…>). 3. Check your email for news of the upgrade frequently. We’ll be sending all notices to the SWANcom, SWANcirc, and SWANtech groups and posting to the Support Site (support.swanlibraries.net<file:///S:/Projects/2018/Azure%20and%20RHEL7%20Migration/Membership%20commu…>). If you do not subscribe to any of these three groups, please sign up on the SWAN support site (https://support.swanlibraries.net/content/swancom). 4. DO NOT USE OFFLINE MODE. Use of Offline could result in lost transactions while we’re on the Symphony Bridge. 5. Reports will not run from February 21st through February 22nd, meaning there will not be any patron notices or emailed statistics from the Symphony/WorkFlows server. BLUEcloud Analytics WILL BE ACCESIBLE, but data from the 21st and 22nd will not be available until after the upgrade. If you have reports that are scheduled to run specifically on those days, please reschedule them to run before or after the upgrade. Frequently Asked Questions What can be expected during this upgrade? The upgrade will begin in the early hours of February 21st with downtime, during which WorkFlows will be inaccessible. The system will be brought back online around 8am, just before library hours on the “Symphony Bridge” service, which is essentially an upgrade tool that allows limited functionality to WorkFlows (but more functionality than Offline mode) so that library staff are still able to look up patrons, check-in, checkout, and transit materials. Cataloging and report functions will be completely inaccessible during the upgrade. During any of this downtime, please avoid using Offline mode. You should login to WorkFlows as you normally would. What can be expected on the day after the upgrade (February 23rd)? All Symphony/WorkFlows functions will be restored, all circulation transactions performed during the upgrade (including those over SIP2) will be reflected on the new server, and all reports will run on schedule for the23rd. BCA statistics may take the remainder of the week to catch up. What changes should be expected after the upgrade? Aside from accessing the server exclusively by hostname (api.in.swanlibraries.net), none should be expected. The server should operate exactly as it did previously, with all records in the same place and all functions working exactly as they have. This upgrade affects the backend of the Symphony server, so it’s nothing directly notable. Even performance should remain relatively constant. Should you encounter record anomalies or issues, please email them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for investigation. Why is this upgrade necessary? Much like system upgrades on your library desktop computers, this server Operating System upgrade is necessary to ensure continued stability and security of the SWAN Symphony/WorkFlows server. The upgrade also relates to the Microsoft Azure Cloud Services migration project that was introduced last week in the SWAN Support site post (linked here<https://support.swanlibraries.net/news/2018-01-09/swans-server-infrastructu…>) in that it ensures compatibility with the Azure Cloud Service. Regardless of the Azure migration, however, this upgrade would be necessary at this point in time. Does this relate to the New 19 migration? No, this upgrade would be required regardless of the New 19 migration. Are New 19 libraries impacted by this upgrade? No, New 19 libraries will continue data testing and connecting to their respective consortia servers as usual. This upgrade only affects the current SWAN membership. How will 3rd party vendors be impacted by this upgrade? SWAN IT staff are currently in contact with your 3rd party vendors for electronic resources, databases, and library mobile apps to inform them that this upgrade is taking place and ensure they’re accessing the SWAN server using the correct address. What needs to be changed with in-library SIP2-connected equipment and services? For in-house 3rd party hardware and services, such as self-checkout, automated materials handlers (AMH), PC reservation, please work with your library IT staff to ensure that api.in.swanlibraries.net is used anywhere the hostname/IP address is required. Previously, this field may have been populated with 10.120.131.25. This is the SWAN IP address, and it will no longer be valid following the upgrade. Are new WorkFlows clients necessary following the upgrade? No, you will continue to use your existing WorkFlows client for the Symphony Bridge and after the upgrade. Will holds trap and transit during the upgrade/Symphony Bridge? Yes, holds will trap and transit during the upgrade, but no new holds can be placed. It’s also important to note that patrons will not be notified of holds during the upgrade, which may reduce the amount of time the hold is available for them. Notices will immediately go out when the server is fully online, with all missed notices released. How will patrons be notified of the upgrade/impact to Enterprise? We’ll be posting a banner to all Enterprise profiles several days in advance and throughout the upgrade to inform patrons of the availability of Enterprise services. How do we connect to the upgraded server following the upgrade? Make certain that your WorkFlows client is connecting to api.in.swanlibraries.net (as detailed in the image on the left below). If your sign-in is directing to the IP address, your connection will no longer work following the upgrade, and so it must be updated immediately. [https://support.swanlibraries.net/system/files/Public/loginimage.png] Questions or comments? Please contact SWAN Support If you have any questions, comments, or run into any difficulties on the day of the upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance. This post is available as as a printable SWAN memo at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeMemo-201… Additionally, the Circ Cheat Sheet is available as a printable doc at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea… Attachment: [ServerUpgradeMemo-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…>ServerUpgradeMemo-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…> [ServerUpgradeCircCheatSheet-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…>ServerUpgradeCircCheatSheet-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-26/important-swan-server-upg…

7 years, 2 months

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In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

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Winter Storm Library Closing Update #2

by Lauren Levaggi

A number of SWAN libraries are closed or have impacted hours due to the expected heavy snow accumulation. Please see a list of libraries that have contacted us below. Stay warm! The following libraries are closing early today: Eisenhower Public Library District, closing at 6 PM Frankfort Public Library, closing at 5 PM The following libraries will be closed on Friday, 2/9/2018: Alsip-Merrionette Park Public Library District Bridgeview Public Library Cicero Public Library Crete Public Library District - (Tentative, otherwise open at 11am) Hillside Public Library Homewood Public Library LaGrange Park Public Library McCook Public Library District Melrose Park Public Library Midlothian Public Library Stickney-Forest View Public Library District Tinley Park Public Library The following libraries will be closed on Saturday, 2/10/2018: Bridgeview Public Library Melrose Park Public Library

7 years, 2 months

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Possible Delivery Impact Due to Weather

by webmaster＠swanlibraries.net

7 years, 2 months

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Winter Storm Library Closing Update

by webmaster＠swanlibraries.net

7 years, 2 months

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In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

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Winter Storm Closings and Due Date Extensions

by webmaster＠swanlibraries.net

7 years, 2 months

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Join us at 9:30 a.m. for our Committee of the Whole (COW) meeting online or in person

by Susan Ricker

This morning, our membership will be meeting in person at the RAILS Burr Ridge main meeting room (125 Tower Drive, Burr Ridge IL 60527) and the audio will be livestreamed via GoToTraining. Today's agenda: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-06/ag… Today's meeting packet: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-06/pa… If you would like to join us online, follow this link for registration and access to the meeting: https://attendee.gototraining.com/r/7139827577382042370. Please email me with any questions you may have. Thanks! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

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Item Extended Information – Annual Circulation Counts

by webmaster＠swanlibraries.net

7 years, 3 months

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*Resolved* Long-Running Overnight Report, Reports Delayed on Sunday 2/4

by Steven Schlewitt

Good news, everyone – The long-running report concluded around 11:20 this morning, and so all normal morning reports are now running to catch up. We should be back on the regular Sunday schedule within just a few hours. Thanks again for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Sunday, February 4, 2018 10:05 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Overnight Report, Reports Delayed on Sunday 2/4 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Long-Running Overnight Report, Reports Delayed on Sunday 2/4 02/04/2018 - 10:04 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing a long-running overnight report, “Reset Item Counters,” relating to a project to reset item statistics counters. This report is expected to run for several hours and will likely take us into the afternoon hours. That being the case, many of today’s reports will be delayed, but they will queue and run after the report has concluded. This includes patron notifications. We would advise staff to avoid scheduling non-critical reports today so that queued reports are able to catch up quickly following the conclusion of the running report. We thank you for your patience while this report runs and apologize for the inconvenience this may cause. We’ll send an update SWANcom shortly after the report concludes. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-02-04/long-running-overnight-re…

7 years, 3 months

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Long-Running Overnight Report, Reports Delayed on Sunday 2/4

by webmaster＠swanlibraries.net

7 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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SWAN Budget COW Meeting at RAILS Burr Ridge - Agenda and Packet for 2/6 Now Online

by Brande Overbey

SWAN Member Libraries: The Budget Committee of the Whole meeting agenda and packet for the next Tuesday 2/6 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-06/pa… At the meeting we will be giving an overview of the FY19 budget draft to date, and we welcome your questions, comments, and feedback. The vote on the FY19 budget will be held at the March 1st Quarterly membership meeting at Burr Ridge. We will again be live-streaming the audio for the meeting via GoTo Meetings; if you'd like to attend remotely, follow the instructions below: Please register for SWAN Committee of the Whole Meeting (Feb 2018) on Tuesday, February 6, 2018 9:30 AM - 12:00 PM CST at- https://attendee.gototraining.com/r/7139827577382042370 After registering you will receive a confirmation email containing information about joining the training. We hope to see you next Tuesday at Burr Ridge! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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Riverdale PL extended closure

by Crystal Vela

*** Please route to appropriate personnel *** We have received notification from Riverdale PL that they are extending their closing dates. They intend to re-open the library on March 1, 2018. Their bookdrop is not accessible during the closing. In the interim: * Riverdale PL has requested that SWAN suspend all Riverdale patron holds with a pickup of Riverdale. * Riverdale PL patrons that have placed holds and requested pickup at another library have not been suspended. * All Riverdale PL materials are not holdable. We will update the membership if, and when new information arises. Thank you for your cooperation. If you should have any questions, please contact us via the ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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*Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included

by webmaster＠swanlibraries.net

7 years, 3 months

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2018 Patron Record Purge

by Vickie Totton

**Please route to the appropriate staff** SWAN is preparing for the 2018 Patron Record Purge. See the attachment for further information and instructions on how to proceed. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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*Resolved* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Last night, we ran a rebuild of our database index to resolve the indexing issues that occurred on 1/23. Any and all missing titles or 'heading keys need indexing' errors should be cleared up as of this morning. All SWAN services are once again available. If you encounter any problematic item records, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancirc-bounces(a)list.swanlibraries.net [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, January 23, 2018 3:29 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [Swancirc] *Important Update* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours) SWAN Member Library and Information Technology Staff: After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons. The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible… * Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * MobileCirc * Enterprise * Intermittent access to My Account functionality * Intermittent access to Item Availability We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you for your continued patience as we work toward a resolution to this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Tuesday, January 23, 2018 8:36 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Record Indexing Issue on 1/23 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Record Indexing Issue on 1/23 01/23/2018 - 08:36 - by Steven Schlewitt SWAN Member Library Staff: We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday. These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”. We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain. We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-23/record-indexing-issue-123 _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 3 months

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*Important Update* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons. The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible… * Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * MobileCirc * Enterprise * Intermittent access to My Account functionality * Intermittent access to Item Availability We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you for your continued patience as we work toward a resolution to this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, January 23, 2018 8:36 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Record Indexing Issue on 1/23 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Record Indexing Issue on 1/23 01/23/2018 - 08:36 - by Steven Schlewitt SWAN Member Library Staff: We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday. These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”. We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain. We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-23/record-indexing-issue-123

7 years, 3 months

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Record Indexing Issue on 1/23

by webmaster＠swanlibraries.net

7 years, 3 months

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Public Library Bond Schedule Request: reminder 1/30 deadline

by Aaron Skog

SWAN Library Directors & Administrators, We are still waiting for 10 libraries to submit the bond schedule. Those libraries are listed in the link below. https://support.swanlibraries.net/news/2018-01-22/122-update-information-re… Here is the online form to upload your schedule. You will need to log onto the SWAN Support site to use the bond submission form. https://support.swanlibraries.net/forms/bond-payment-submission *Libraries that miss the 1/30 deadline to submit the bond schedule will have SWAN membership fees presented at the 2/6 Committee of the Whole meeting without the bond amount removed/factored into the formula.* Please contact me directly if you have any questions. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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*Resolved* Possible Record Indexing Issue on 1/20

by Steven Schlewitt

SWAN Member Library Staff: Following a successful database index rebuild last night, the indexing issue appears to be resolved. If you continue to encounter problematic records today, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> with examples for further investigation. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Sunday, January 21, 2018 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Important Update* Possible Record Indexing Issue on 1/20 Importance: High SWAN Member Library and Information Technology Staff: To get ahead of this indexing issue, we’re planning a database index rebuild this evening, beginning at 6:30pm. The rebuild can take up to 13 hours (but hopefully much less,) and WorkFlows will be inaccessible throughout the process. Additionally, some scheduled Sunday evening reports may be unable to run. We recommend running these reports again tomorrow morning after the rebuild has concluded. The following SWAN services will be inaccessible during the rebuild until tomorrow morning: - Symphony Server All WorkFlows access (cataloging, circulation, etc) SIP2 3rd Party Vendor Integration (databases, electronic media) SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - MobileCirc Enterprise will continue to be accessible to patrons and staff. We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancirc-bounces(a)list.swanlibraries.net<mailto:swancirc-bounces@list.swanlibraries.net> [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Sunday, January 21, 2018 11:44 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [Swancirc] *Update* Possible Record Indexing Issue on 1/20 SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-… _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 3 months

1
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*Important Update* Possible Record Indexing Issue on 1/20

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: To get ahead of this indexing issue, we’re planning a database index rebuild this evening, beginning at 6:30pm. The rebuild can take up to 13 hours (but hopefully much less,) and WorkFlows will be inaccessible throughout the process. Additionally, some scheduled Sunday evening reports may be unable to run. We recommend running these reports again tomorrow morning after the rebuild has concluded. The following SWAN services will be inaccessible during the rebuild until tomorrow morning: - Symphony Server All WorkFlows access (cataloging, circulation, etc) SIP2 3rd Party Vendor Integration (databases, electronic media) SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - MobileCirc Enterprise will continue to be accessible to patrons and staff. We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancirc-bounces(a)list.swanlibraries.net [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Sunday, January 21, 2018 11:44 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [Swancirc] *Update* Possible Record Indexing Issue on 1/20 SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-… _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 3 months

1
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*Update* Possible Record Indexing Issue on 1/20

by Ian Nosek

SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-…

7 years, 3 months

1
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Possible Record Indexing Issue on 1/20

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
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