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RFS closed 4/27

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will be closed all day, Friday, April 27th for a staff training day.

7 years, 7 months

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SHS closed 4/25 & 4/26

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be closed this upcoming Wednesday & Thursday (April 25 & 26) as parts for their new elevator will arrive on these two days and crews will be on site to assemble them. They plan to reopen on Friday, April 27th at 10:00 a.m.

7 years, 7 months

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State of the Catalog

by webmaster＠swanlibraries.net

7 years, 7 months

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New 19 Bib Data Appearing in Enterprise

by webmaster＠swanlibraries.net

7 years, 8 months

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Masking Pins

by Crystal Vela

As questions have been raised on how to change a masked pin, we have created some documentation that will help staff assist their patrons. Please see the attached documentation on how to reset a masked pin in Enterprise as well as Workflows. If you have any questions please send in a help ticket to Help(a)SWANlibraries.net<mailto:Help@SWANlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Broadview Public Library District closed Thursday 4/26 and Friday 4/27

by Dawne Tortorella

The Broadview Public Library District will need to be closed on Thursday, 4/26/18 and Friday, 4/27/18 for renovation-related projects. They plan on being open normal business hours, on Saturday 4/28/18.

7 years, 8 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 8 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 8 months

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Tinley Park Public Library closed April 20th-April 22nd

by Samantha Dietel

The Tinley Park Public Library will be closed on Friday, April 20, 2018, for an In-Service Day. The library will also be closed on Saturday, April 21, and Sunday, April 22, for parking lot resurfacing. The library will re-open on Monday, April 23, 2018 at 9 a.m. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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New 19 Migration Downtime For Current SWAN Libraries, Apr 30 - May 1

by Steven Schlewitt

New 19 Migration Downtime For Current SWAN Libraries, Apr 30 - May 1 04/13/2018 - 14:41 - by Steven Schlewitt New 19 Migration<https://support.swanlibraries.net/taxonomy/term/104> SWAN Member Library Staff: Today's newsletter to the New 19 libraries will include a memo detailing their downtime and offline procedures. Please note, however, that their downtime and procedures are not the same for our existing 78 libraries. Please see the memo linked below for the current SWAN membership with details on what the existing SWAN libraries should expect during the upcoming New 19 migration. https://support.swanlibraries.net/sites/default/files/Offline_CurrentSWAN_2… We'll send additional support posts and SWANcoms throughout the migration process, so be sure to check this site regularly for updates. If you have any questions at all, please don't hesitate to reach out to us. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ Attachment: [Offline_CurrentSWAN_20180413.pdf]<https://support.swanlibraries.net/sites/default/files/news/Offline_CurrentS…>Offline_CurrentSWAN_20180413.pdf<https://support.swanlibraries.net/sites/default/files/news/Offline_CurrentS…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-04-13/new-19-migration-downtime…

7 years, 8 months

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South Holland Open 4/16-4/17

by Dawne Tortorella

An update on South Holland Public Library - they will be open on April 16th & 17th as usual schedule. This updates the earlier announcement this morning indicating closure.

7 years, 8 months

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South Holland Public Library - closed 4/16-17 Elevator

by Dawne Tortorella

The South Holland Public Library will be closed on Monday-Tuesday, 4/16-4/17 for installation of a new elevator. They will reopen Wednesday, 4/18 at 10:00 AM. Congratulations on the upgrade!

7 years, 8 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 8 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 8 months

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Bedford Park Public Library Emergency Closing

by Samantha Dietel

+++Please route to appropriate personnel+++ The Bedford Park Public Library will be closed while they undergo a major construction project beginning April 16, 2018 - April 28, 2018. The library will reopen on April 30, 2018. Delivery will be suspended for BPS on Friday, April 13, 2018 and will resume on May 1, 2018. BPS has been removed from the list of pickup libraries in Enterprise. Please do not select BPS as a pickup library for holds in WorkFlows until May 1st. Thank you for your cooperation. If you should have any questions, please contact us via the ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Broadview Opening Late (1 PM Thursday, April 12th)

by webmaster＠swanlibraries.net

7 years, 8 months

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4/30 Due Dates

by Crystal Vela

It was brought to our attention that some items checked out today are showing a 4/30/2018 due date. We have updated ALL libraries days closed calendar so nothing will be due 4/30 and 5/1. A halt and run must take place for these new dates to be added, so you will still see items assigned to this due date. These items will be updated in a report overnight and will have a due date of 5/2. Please send in a help ticket if you have any questions. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Baker & Taylor / Axis360 IP Address Change and Whitelist

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: If you’ve received the message below as a part of the Baker & Taylor Axis360 subscription, feel free to disregard it. This change has been made on the SWAN firewall and we’ve already reached out to Baker & Taylor to perform the testing needed. No further change is needed by library staff. Thanks to those libraries that made us aware of the update! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Updated: Mandatory IP Address Change Hello, The Axis 360 Team is pleased to announce that we are moving Axis 360 services to a 100% cloud-based environment in May 2018. Moving Axis 360 to the cloud will provide benefits in scalability as Axis 360 continues to grow, with bi-coastal data centers delivering dynamic support for peak utilization periods, 24/7 performance monitoring, support for global access, and best-of-breed cloud service tools and search capabilities. As part of this move, you will need to whitelist several new IP addresses with your firewall. If you don't do this, your patrons will lose access to all of your Axis 360 content. Please note that these IP addresses are different from the ones sent in a previous communication. Don't panic! If the above paragraph doesn't make sense to you, just contact your IT staff. They will be able to easily whitelist these IP addresses for you. Remember, you'll need to send us an email with valid login credentials (step 2 below) once you've whitelisted the IP addresses so we can make sure everything works correctly on our end. We will be performing tests during the week of April 16th to ensure a smooth transition, but encourage you to submit your information as soon as possible. Action Items 1. Whitelist the following new IP addresses with your firewall: * 52.226.75.12 * 52.226.78.36 2. Once you've whitelisted the IP addresses, send us an email at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=> and provide us with an active patron ID and password that we can test to ensure that the firewalls have been changed appropriately. 3. If we find an issue when testing your patron ID/password, we will contact you to ensure any necessary changes are made. If you don't hear back from us, everything is working correctly! If you have any questions about this process, feel free to reach out to us at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=>. Thank you! The Axis 360 Team

7 years, 8 months

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UPDATE #2 Library Calendar Wizard

by Lauren Levaggi

++Please route to appropriate personnel++ We have updated our documentation for the Library Calendar Wizard. The update includes instructions on closing out of the wizard, and what to do if you receive "The records are currently in use. Please try again later" error message. Please see the attached documentation, and view our updated instructional video here<https://youtu.be/ckTkLqpb_Q4>. (The previous video is no longer accessible. Please update your bookmarks with the new link provided.) Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Enterprise Response Issues, April 5 12:28pm

by Aaron Skog

SWAN Libraries, We are having some response time problems with Enterprise at this time. We are working to bring up the system. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 8 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 8 months

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UPDATE Library Calendar Wizard

by Crystal Vela

++Please route to appropriate personnel++ VERY IMPORTANT What a fantastic response to our new Library Calendar Wizard! The wizard is feeling loved, but is a bit overwhelmed. To ensure that everyone gets to use this feature, please make sure to close out of the Library Calendar Wizard when you are finished entering your dates. This wizard allows only one person at a time to be logged in. You may receive an error stating "The records are currently in use. Please try again later". While we are looking at possible solutions to this issue, we recommend that you try to open the wizard later or the following day. We will send out more information as it becomes available. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Library Calendar Wizard and Hold Cancellation Notices

by Samantha Dietel

++Please route to appropriate personnel++ We have some exciting Circulation updates for you! Library Calendar SWAN Libraries now have the option to manage their own Library Calendar, also referred to as Days Closed. The Library Calendar Wizard is now located in the Special Wizards Group under the Circulation toolbar. You will need to use the Circulation Supervisor password to access it. If you would still prefer SWAN manage your library calendar for you, please email your dates to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Be sure to indicate you would like SWAN to manage these dates for you. If you choose to manage your own Library Calendar, you do not need to send SWAN your scheduled closings. But, for emergency closings - after adding dates to your calendar, please notify SWAN so we can modify existing due dates as a convenience for your patrons and notify the membership on your behalf. Please see the attached documentation for instructions, and watch this instructional video<https://youtu.be/hhPe-d9eoYA> on our YouTube channel! Cancellation Notices for Manually Cancelled Holds SWAN is now able to send hold cancellation notices for holds cancelled in Enterprise or Workflows with an inactive reason of CANCELLED. This includes holds patrons cancel themselves or holds cancelled by staff. Just like the current hold cancellation notices that are already running, these notices are only sent via email and are go out once daily, in the morning. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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Final New19 Migration Q&A Session, Apr 4, Agenda & Handouts

by Aaron Skog

SWAN Libraries, The final/4th question and answer session will be held tomorrow, Wednesday, April 4th at 9:30am at RAILS Burr Ridge Main Meeting Room. This event will be live-streamed, which you can find details on within the updated announcement on the SWAN Support site, along with the agenda and updated presentation at the end of the posting. https://support.swanlibraries.net/news/2018-04-03/updated-final-new-19-migr… If you plan to attend in person, please register for the event on L2: https://www.librarylearning.info/events/?eventID=25984 Snacks and refreshments will be served for those attending at Burr Ridge! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

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