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New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read

by Joseph Miller

New 19 Libraries- The Hold Shelf issues with multiple patrons assigned the same hold pick-up have been resolved, but further action is needed on your part. Please go to the New 19 support page<https://support.swanlibraries.net/content/new-19-migration> to download the Hold Shelf Clean-Up Report and instructions on how to fix the hold shelf issues. Please submit a ticket to the help desk notifying us when you have finished. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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New 19 Update - N19 Libraries Should Start Processing Pull Lists

by Dawne Tortorella

The New 19 libraries may now begin to process their pull lists by using the Onshelf Items wizard. Do not panic when you see your lists are quite large and we do not expect you to finish these right away. We do however want you to check out any item you are unable to find on the shelf to your XXXMISSING user so the hold will move on to the next available item. We recommend using the fine free discharge wizard for processing the items on your pull list. For those of you unfamiliar with using the Onshelf Items Wizard, you may want to sort by the location column first and then print.

7 years, 7 months

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Update on Holds for All Libraries & Holds for New19

by Aaron Skog

To the New 19 Libraries: SirsiDynix has not yet resolved our holds issues so we are asking our New 19 libraries to continue to hold off using the Onshelf Items wizard to access your pull lists. To All SWAN Libraries: As a reminder we are not expiring AVAILABLE holds and running the Clean Hold Shelf reports until tomorrow, May 3rd. Items on your hold shelves are still showing as available on patron records even though they have passed their pickup by dates, please do not remove the items from your hold shelves until they appear on your Clean Holds Shelf reports tomorrow. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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Status of SWAN 5/2: 4 topics

by Aaron Skog

Hi SWAN Libraries, Just a recap and reminder on a few items as we are in a transition period from yesterday's go-live. 1. BLUEcloud Analytics (BCA) harvests were paused and now have resumed. The data is processing. It may take an extra day to accurately reflect data transactions. We expect BCA to reflect accurate data by Friday, May 4. *This means New 19 libraries will unlikely see their library data until Friday.* 2. Issues pertaining to data migration for our 19 libraries are being logged here: https://support.swanlibraries.net/news/2018-05-02/go-live-updates-and-issue… 3. Two holds processing reports for the entire consortium are paused as we wait until Thursday. This allows us to fix a number of holds issues related to the 19 libraries. *We will send specific instructions via SWANcom to the New 19 soon.* https://support.swanlibraries.net/news/2018-05-01/holds-processing 4. SWAN's priority at the moment is to ensure holds, items, and patron notification will be correct. We ask that everyone be patient with their "back of the house" operations for cataloging, acquisitions-these are being impacted by some of the maintenance we have prioritized on our Symphony system. Thank you all again. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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Symphony Reports Caught Up, Resume Normal Reports Scheduling Tomorrow (May 2)

by Joseph Miller

SWAN Libraries- Our Symphony scheduled reports have caught up and we are prioritizing maintenance reports this evening. You may resume scheduling your own reports as normal tomorrow, May 2nd. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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MAGIC Libraries May Resume Checking Materials In

by Joseph Miller

All New 19 libraries may continue to check materials in. There is still some work that must be done manually on the SWAN end-if you notice a trapped hold that seems incorrect, please set the item aside. We will continue to work on this and send updates as necessary. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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New 19 Update: LINC May Continue Checking In Items

by Joseph Miller

LINC Libraries can begin checking items in again. We are still working to correct some MAGIC data issues and will provide an update when we are able. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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Important: Symphony Reports Behind Schedule on 5/1

by Steven Schlewitt

SWAN Member Library Staff: Due to the database rebuild, we're currently seeing a long backlog of Symphony reports. We're currently about one day behind, and are hoping to catch up throughout the day by shifting around the current schedule. Additionally, we'll be processing late-upload Offline transactions throughout the day, and these reports could further delay the queue. To avoid further delays, please avoid scheduling new reports, if possible, and suspend acquisitions reports until we're able to catch up completely. Thank you for your patience, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 7 months

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New 19: Discontinue Checkins, Update to Follow at Noon

by Joseph Miller

New 19 Libraries, We are experiencing an issue with override codes that did not migrate correctly, which is causing items that were unholdable to come over with holds. We are working to correct the issue. Please discontinue checking in items until additional information is sent at 12:00pm. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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ALL CLEAR -- We are UP!

by Aaron Skog

SWAN Libraries- We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective way to report issues or questions is by submitting a ticket to the Help Desk, whether through email (help(a)swanlibraries.net) or the SWAN OTRS Support System. https://support.swanlibraries.net/content/help-desk-support-member-libraries *NEW 19: we are investigating some issues with holds placed by patrons that were old/inactive which loaded as active. Please do not take any steps for processing holds until we notify you. As you check in items, process normally.* All Libraries: Please remember that BLUEcloud Analytics harvests will remain suspended until tomorrow and may take an extra day to accurately reflect offline transactions. We expect BCA to reflect accurate data by Friday, May 4. And finally, to the New 19 libraries: Welcome to SWAN! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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SWAN Board Election has Begun!

by Brande Overbey

SWAN Members: Voting for the SWAN Board Election has begun for the two vacancies on the SWAN Board beginning on July 1, 2018. The election will run through May 18th, and the new Board will be announced at the June 7th Quarterly Meeting. The poll can now be found online on the front page of the SWAN website, at https://support.swanlibraries.net/news/2018-04-30/swan-board-election-open-… as a news item. Please note that only library administrators are allowed to vote, and each library may vote only once. The deadline for casting your vote is Friday, May 18th at 5pm. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

7 years, 7 months

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OFFLINE MODE ONLY

by Dawne Tortorella

Please do NOT open workflows in production mode until you are given the all-clear message. Continue operating in OFFLINE MODE only. At the end of your library's day today, connect to the SWAN server to upload your transactions. Access to the server is ONLY for upload of transactions.

7 years, 7 months

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Upload Offline Transactions

by webmaster＠swanlibraries.net

7 years, 7 months

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Clarification of ILS Services Offline 4/30-5/1

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've received a few questions about available services this morning, specifically with regard to PC Reservation, MyPC, and Room Reservation tools. To clarify, for the current 78 SWAN libraries, any services internal to the library that connect over SIP2, such as PC Reservation, MyPC, self-checkout, AMH and some payment services will be unavailable today during the database rebuild. External services that connect over Web Services or vendor-based SIP2 connections, such as room reservation, electronic media, and database services should remain mostly accessible with only intermittent outages. New 19 libraries will have slightly different availability. For the full list of available services for both the new 19 and current 78 libraries, please refer to the link below. https://support.swanlibraries.net/content/offline-service-availability Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 7 months

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Reminder: All SWAN Libraries Offline Today, Apr 30

by Aaron Skog

SWAN Libraries, The 78 libraries and 19 new libraries are all offline today. SWAN staff can be reached between 8am - 10pm today at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or 844-792-6542 PRESS 0 should you require assistance. Please refer to this SWAN Support Site post for the "Offline Mode Guide" and the Patron Lookup Tool we created for all libraries. https://support.swanlibraries.net/news/2018-04-27/427-update-current-78-swa… For library staff in our 19 new libraries: everyone subscribed to our New 19 News, your email addresses have now been imported into the SWANcom list. We will continue to send out communication via both lists. For reference, anyone can sign up for the SWANcom email list here: http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancom The data from LINC and MAGIC was completed last night. All search indexes are rebuilding. We will soon be 97 strong! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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4/27/2018 Migration Weekend Update

by Joseph Miller

SWAN Libraries- As we head into migration weekend, we want to provide a succinct recap of offline: * Most importantly: * Offline for current SWAN libraries is Monday, April 30 * Offline for New 19 libraries is Saturday, April 28 through Tuesday, May 1 * During this time, Symphony will be down, and you will operate in Offline Circ mode * Use our Patron Lookup Tool<https://support.swanlibraries.net/content/patron-lookup> to search patrons during this time * Some Enterprise functions will be unavailable during this time (see below) * BLUEcloud Analytics harvests will be suspended until May 2, so be aware that your statistics for this weekend will be incorrect until the harvests catch up * We will send the "all-clear" via SWANcom The list of services available/unavailable in Enterprise are as follows Available: * Search catalog * Search eRC - eBooks from Overdrive, Baker & Tayler, etc. * Use services that rely on authentication (e.g. PC reservations, event authentication) Unavailable: * Place holds * Update personal information * Make bill payments * Renew items * My Account will not reflect offline checkouts Any questions should be directed to the SWAN Help Desk (help(a)swanlibraries.net<mailto:help@swanlibraries.net>).

7 years, 7 months

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FPD closed 4/30

by Lauren Levaggi

SWAN Libraries - The Franklin Park Public Library will be closed on Monday, April 30, 2018, for a staff development day.

7 years, 7 months

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Brief Enterprise Disruption at 11:45am Friday 4/27

by Aaron Skog

SWAN Libraries, We will restart our Enterprise for the entire consortium at 11:45am today. We apologize for the brief disruption-it should only last a 5 minutes or so. Please refer to the SWAN Support website for any additional details: https://support.swanlibraries.net/ This Enterprise restart is related to ongoing data harvests that periodically require us to intervene. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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SWAN Open Position: Electronic Resources Consultant

by Brande Overbey

Hello SWAN Libraries, We have an open position on the SWAN team for an Electronic Resources Coordinator, a newly created role. If you know anyone who may be a good fit for our team, our posting and additional details about working for SWAN can be found here: https://www.swanlibraries.net/about-us/careers/ Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 7 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 7 months

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SHS open 4/26

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be open regular hours on Thursday, April 26th from 10 am 9 pm. Their elevator project was completed ahead of schedule.

7 years, 7 months

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New Hold Features

by webmaster＠swanlibraries.net

7 years, 7 months

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April Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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Migration Week Updates

by Dawne Tortorella

Throughout this migration week, SWAN will be providing updates on our Support Website (https://support.swanlibraries.net). The post at the top of the support site home page will reflect updates as they become available. Please refer to the support site often. Thank you for your patience and commitment to our consortium during this exciting period.

7 years, 7 months

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