- SWANcom - swanlibraries.net

by SWAN Communications

We have successfully restored the VPN tunnels and you may log into WorkFlows and resume working normally. Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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WorkFlows is down

by SWAN Communications

SWAN Member Library Staff, We are currently experiencing an outage of the SWAN firewall; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the connections are down. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94620> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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SWAN Board election: submit your self-nomination & statement - final reminder!

by SWAN Communications

Hello Library directors & administrators- The SWAN Board is seeking candidates interested in two available at-large seats. The terms begin begin on July 1, 2024 and are three years in length. The self-nomination form will close on Friday, April 26th. You can access the online form using the link below. Board self-nomination | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/form/94600> Information about the SWAN Board, roles & responsibilities, and the election process can be found on SWAN Support under About > Information for Board Members. Information for Board Members | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/board-information/64973> If you have any questions, please reach out to me directly! Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

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EBSCO database selection form now open!

by SWAN Communications

Good morning member libraries, The selection form for your four optional EBSCO databases is now open to participating SWAN member libraries. Please see, EBSCO Database Selection Form<https://support.swanlibraries.net/form/94606>, for additional details and access to the form. The form closes end of day, May 10, 2024. Any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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April, 2024 Quarterly Billing is Published

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-04/94614> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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Aspen 24.04 release

by SWAN Communications

Good afternoon member libraries, The Aspen 24.04 release is now live. It includes several bug fixes for the SWAN Libraries + (Aspen LiDA) app and improved format assignments for blu-rays and DVDs. You can read more on the SWAN support site: https://support.swanlibraries.net/news/2024-04/94613 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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SWAN Board self-nomination open for interested candidates

by SWAN Communications

Hello SWAN library directors & administrators- The SWAN Board is calling for representation from all member library directors/administrators for two at-large positions, with terms beginning on July 1, 2024. The online form to submit the self-nomination statement is open on the SWAN Support site (login required): https://support.swanlibraries.net/form/94600 Information about the SWAN Board election and the timetable are available from the link below. The deadline to submit a self-nomination is Friday, April 26th. https://support.swanlibraries.net/board-information/85634 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 7 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-03/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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Reminder: MessageBee List Notification Demos this Week

by SWAN Communications

Good morning! This is a reminder that we have two demo sessions scheduled this week for the MessageBee List Notifications tool that allows users to manage lists of patrons and send e-mail communications and campaigns. See the following news post for more information: MessageBee List Notification Demos This Week<https://support.swanlibraries.net/news/2024-03/94597> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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Chicago Public Library's RB Patron verification tool is down

by SWAN Communications

SWAN Member Library Staff, Chicago Public Library is currently experiencing an outage of their online patron verification tool. While the issue persists, please contact the Harold Washington Library Center Circulation Department at 312-747-3163 to check the statuses of reciprocal borrowers with CPL. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94596> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 6 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-02/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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SWAN 3/7/24 Quarterly meeting - budget presentation & approval

by SWAN Communications

Hello SWAN library directors & administrators- We have our first Quarterly membership meeting for 2024 next week at Oak Brook Public Library, Thursday, March 7th at 10:00 a.m. The approval of the SWAN budget will take place in person at the meeting, with a roll call vote for representatives from each SWAN member library. We are also requesting the current budget to amended, which is detailed in the meeting packet. Meeting agenda and packet posted on the page below: https://support.swanlibraries.net/meeting/94441 The meeting will include a Zoom live-stream, which you can register for in advance of the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Please note that online attendees will not be able to vote on the budget. If you have any questions, please reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

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Consultation Booking and Ticket Submission

by SWAN Communications

We have updated our support site with two new features. The first is a tool to schedule live Zoom consultations with SWAN staff, and the other is a new ticket submission form built into our support site with a helpful search tool integrated. We hope these will provide more streamlined paths to get in touch with us. See today's news post for more information: Support Site Updates - Book a Consultation or Submit a Ticket<https://support.swanlibraries.net/news/2024-02/94582> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Aspen release 24.02 is live

by SWAN Communications

Good morning member libraries. The Aspen 24.02 release went live this morning. It includes performance improvements for indexing and events integration into Aspen LiDA. Read more on the SWAN support site: https://support.swanlibraries.net/news/2024-02/94574 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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SirsiDynix BLUEcloud Analytics Maintenance Caused Report Subscription Issues

by SWAN Communications

SWAN Member Library Staff: SirsiDynix performed maintenance on BLUEcloud Analytics early today that caused some report subscriptions to be run and delivered around 3:00 am today. These reports returned zero or limited results because our overnight harvest had not yet completed. SirsiDynix resolved the issue; the remainder of our reports ran at the correct time after our harvest completed. We manually re-ran and delivered the SWAN subscriptions that ran early today. If you received any local subscriptions early today you will need to re-run them to ensure you have accurate information. We posted a Known Issue<https://support.swanlibraries.net/issue/94568> on the SWAN support site with this information and will update that if anything changes. Feel free to open a ticket if you need any assistance with your reports. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Records Manager switch

by SWAN Communications

Good morning: We have had some libraries reaching out to us regarding the need to switch to Records Manager mentioned in the recent RAILS newsletter. Our SWAN membership is not impacted by this switch. This switch pertains to libraries that are cataloging libraries who use Connexion Browser to do their cataloging. Our Cataloging Libraries use the desktop version of Connexion Client and this product is not impacted by the end of the Connexion Browser on April 30th. If you have further questions, please submit a ticket to our help desk. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 5 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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SWAN in-service day 1/26/24

by SWAN Communications

Hello everyone, SWAN staff will be having our January in-service event on Friday, January 26th. Membership support and inquiries will be delayed until Monday, January 29th. Don't worry though, we will be monitoring for emergencies! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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SWAN Committee of the Whole 2/6/24 meeting agenda & packet posted - next year's membership fees & EBSCO year-5 renewal

by SWAN Communications

Hello library directors & administrators- Each year we host a meeting presentation of next year's SWAN budget and membership fees, and this year's meeting will take place via Zoom on Tuesday, February 6th at 10 a.m. Below is information about the meeting. Meeting packet with budget & membership fees: https://support.swanlibraries.net/sites/default/files/meeting/24_02_06/9443… EBSCO year-5 renewal information is included in the above packet. Registration for the Zoom meeting is required in advance: https://swanlibraries-net.zoom.us/meeting/register/tZcrc--vqjgvHtbg1G6Vdc_c… If your library has made changes to its bond payment or debt service schedule in the past year, please know that the bond payment amount can impact your annual SWAN membership fee. We have a bond payment submission form on SWAN Support if you would like to provide this schedule. Libraries that have submitted this information in the past should consult the "Chart 3" within the meeting packet (exhibit pages 24-26). Library bond submission form: https://support.swanlibraries.net/form/94546 I hope to see everyone on February 6th! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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January Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-01/94544> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Aspen release 24.01 is live

by SWAN Communications

Good morning member libraries, The Aspen 24.01 release is live. This release includes updates to the Aspen LiDA and SWAN Libraries + app, including a link for fines payments, improvements to notifications prompts, and auto-selecting the patron's preferred pickup location when placing a hold. Read more about this release on the SWAN support site: https://support.swanlibraries.net/news/2024-01/94539 If you have any questions or encounter any issues, please contact help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Hold Pickup Dates Extended

by SWAN Communications

SWAN Member Library Staff, A majority of SWAN libraries closed due to inclement weather today, some through tomorrow as well. As a courtesy, we have extended holds that would have expired today through this weekend. Holds with "Pickup by" dates of January 12th-15th will now expire Tuesday, January 16th to avoid patrons receiving Hold Cancelation Notices for items they were not able to retrieve due to closure or weather. We will update the News Article<https://support.swanlibraries.net/news/2024-01/94537> on the SWAN support site if there are any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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WorkFlows Currently Down

by SWAN Communications

SWAN Member Library Staff, We are currently experiencing an outage of the Symphony server; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the server is down. We encountered an error with an important database on the server this morning. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94534> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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NCOA Processing Complete

by SWAN Communications

National Change of Address processing was completed yesterday, January 2nd, and BLUEcloud Analytics reports for follow-up are available. We have also updated our documentation on this topic. Please see the following news post for more information: NCOA 2023 Processing Complete<https://support.swanlibraries.net/news/2024-01/94533>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Monthly Patron Record Purge

by SWAN Communications

SWAN Member Library Staff, The selection criteria have been updated to reflect a seven year inactive time period as reflected on the Monthly Patron Record Purge page of the SWAN support site. You will see an increase of patron records reflected in the Review Inactive Patrons history list subscription you received yesterday. The records in yesterday's list will be removed on February 15, 2024. For more information, please visit the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> page of the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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