- SWANcom - swanlibraries.net

by Crystal Vela

Voting for Circulation Advisory Reminder Voting is now open for SWAN Circulation Advisory. Each library can vote ONCE. The ballot should be completed by the Circulation Manager/Supervisor. There are four vacancies. Voting closes at Noon on Friday, November 16th. Link to ballot: https://fs8.formsite.com/SWANServices/CircAdv2018/index.html We have a strong group of candidates - thank you all for your contributions! ________________________________ Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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**RESOLVED** SmartPort Error

by Scott Brandwein

--Resolved 11/8/18 6:50 a.m.-- The SmartPort "File Not Found" error appears to be resolved after last night's halt/run. Thank you for your patience while we worked on this issue. If you continue to experience problems with the wizard, please send us a ticket and we will revisit the case with SirsiDynix. --Updated 2:00 p.m.-- We have received word from SirsiDynix that the SmartPort error has been fixed, but a halt/run is required before the fix will take effect. The halt/run will take place tonight, so we are hopeful that SmartPort functionality will be restored when everyone signs on tomorrow morning. We will test the wizard early tomorrow morning to see if any more work is required. --Original Message-- We are currently experiencing an issue with SmartPort. While attempting to bring in MARC records with this wizard, you may receive a "File not found" error. We have opened a case with SirsiDynix and hope to have this resolved as soon as possible. Thanks for your patience while we investigate this error. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Authentication Issues with Axis360 on 11/7

by webmaster＠swanlibraries.net

7 years, 5 months

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**UPDATE** SmartPort Error

by Scott Brandwein

--Updated 2:00 p.m.-- We have received word from SirsiDynix that the SmartPort error has been fixed, but a halt/run is required before the fix will take effect. The halt/run will take place tonight, so we are hopeful that SmartPort functionality will be restored when everyone signs on tomorrow morning. We will test the wizard early tomorrow to see if any more work is required. --Original Message-- We are currently experiencing an issue with SmartPort. While attempting to bring in MARC records with this wizard, you may receive a "File not found" error. We have opened a case with SirsiDynix and hope to have this resolved as soon as possible. Thanks for your patience while we investigate this error. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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SmartPort Error

by webmaster＠swanlibraries.net

7 years, 5 months

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*Concluded Successfully* SWAN Server Upgrade on Nov 6th/7th - No Further Downtime or Bridge Necessary!

by Steven Schlewitt

SWAN Member Library Staff: I have some good news this morning - our early start to the server upgrade and expedited schedule led to a successful completion around 1 this morning. We're just finishing up some testing and overnight maintenance reports now, but otherwise the upgraded Symphony WorkFlows server is now ready for use. A few things to note: * Please login to WorkFlows and perform all functions as usual. No further downtime is expected today. Additionally, we will not need to use Symphony Bridge or Offline today. * Our report schedule will be especially congested today due to the overnight maintenance starting late and several cancelled reports that we'll be making up from last night. Please avoid running unessential reports until later in the afternoon. * All regularly scheduled reports will run as expected today (albeit off schedule); this includes autorenewals, all patron notices, and clean holds shelf. * BLUECloud Analytics statistics may still take up to a day to catch up. * All Enterprise, payment, and authentication services should be operating as expected today. * The new server uses the hostname api.in.swanlibraires.net (same as our previous server). As long as your WorkFlows client is pointing to this hostname, you'll login to the server as usual. See the image below for further details. * SIP2 connected hardware and software in the library (Self-Check, AMH, PC Reservation, MyPC, etc) must also reference the hostname api.in.swanlibraries.net instead of the previous IP address. If this software and hardware is functioning correctly, they're likely configured to use the hostname and no further action is needed. [https://support.swanlibraries.net/system/files/Public/loginimage.png] We'll send additional SWANcoms and new posts if any substantial issues arise, so please continue to watch throughout the day. Additionally, if you encounter any issues or oddities, please send them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> so that we can investigate further. Thank you for your patience throughout the upgrade process. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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*Starts Now* SWAN Server Upgrade Begins Tonight at 9pm!

by Steven Schlewitt

The SWAN IT Team has started the server upgrade process! Within the next half hour, the Symphony server will become temporarily unavailable to copy data and perform the setup. During tonight's downtime, these services will be completely inaccessible: * Symphony Server functions * WorkFlows (can be run in Offline mode<https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…> after 9pm) * SIP2-connected hardware (AMH, self-check) * SIP2-connected vendor services (Overdrive, Axis360, etc) * Symphony Web Services and Enterprise functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc Early tomorrow morning (before library hours), we'll send an update when the server becomes available and if Symphony Bridge or Offline will be necessary. Please stay tuned to SWANcom for further instructions and news on the upgrade. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, November 6, 2018 9:54 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net> Subject: *Reminder* SWAN Server Upgrade Begins Tonight at 9pm! Importance: High SWAN Member Library Staff: Just another quick reminder of the Symphony server upgrade beginning tonight at 9pm. At 9pm, all Symphony services will go offline to begin the upgrade process. This will also impact user logins and item availability in Enterprise, which has been noted in an Enterprise banner. For detailed information on the services potentially impacted during operating hours tomorrow, please refer to the support post below. https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg… Please also watch your SWANcoms carefully as the expedited upgrade schedule may change our Symphony Bridge plans and instructions tomorrow morning! -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Thursday, November 1, 2018 4:50 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Reminder* SWAN Server Upgrade Scheduled for November 7th, Special Instructions Included SWAN Member Library Staff: Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November 7th. We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday the 6th), but please continue to expect the use of Symphony Bridge throughout the day on November 7th. Please also be sure to check your email for further instructions via SWANcom or the SWAN Support Site on the morning of the 7th, as we'll be indicating when the Bridge is ready for login or if there are other new instructions. To address several questions we've received: * When on Symphony Bridge on the 7th, modification of patron records will be disabled, but you can override to check out material * Auto-renewals will not run while we are on Bridge, but will run when we come back up and will renew items that would have renewed throughout the period we were on Bridge. It is possible that items will renew on the day they were due (if Bridge takes the full 2 days) * Items in Transit will be processed on the regular schedule since that report is generated via BCA * Clean Holds Report will not run on the days we are on Bridge as no reports will run during that time period * Enterprise item records and location will display as a result of cached records, but availability and hold queue stats will not For further details on the upgrade including how to access the Symphony Bridge and various service availabilities, please refer to the original support site posting: https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg… Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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*Reminder* SWAN Server Upgrade Begins Tonight at 9pm!

by Steven Schlewitt

SWAN Member Library Staff: Just another quick reminder of the Symphony server upgrade beginning tonight at 9pm. At 9pm, all Symphony services will go offline to begin the upgrade process. This will also impact user logins and item availability in Enterprise, which has been noted in an Enterprise banner. For detailed information on the services potentially impacted during operating hours tomorrow, please refer to the support post below. https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg… Please also watch your SWANcoms carefully as the expedited upgrade schedule may change our Symphony Bridge plans and instructions tomorrow morning! -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Thursday, November 1, 2018 4:50 PM To: swancom(a)list.swanlibraries.net; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>; swantech(a)list.swanlibraries.net Subject: *Reminder* SWAN Server Upgrade Scheduled for November 7th, Special Instructions Included SWAN Member Library Staff: Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November 7th. We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday the 6th), but please continue to expect the use of Symphony Bridge throughout the day on November 7th. Please also be sure to check your email for further instructions via SWANcom or the SWAN Support Site on the morning of the 7th, as we'll be indicating when the Bridge is ready for login or if there are other new instructions. To address several questions we've received: * When on Symphony Bridge on the 7th, modification of patron records will be disabled, but you can override to check out material * Auto-renewals will not run while we are on Bridge, but will run when we come back up and will renew items that would have renewed throughout the period we were on Bridge. It is possible that items will renew on the day they were due (if Bridge takes the full 2 days) * Items in Transit will be processed on the regular schedule since that report is generated via BCA * Clean Holds Report will not run on the days we are on Bridge as no reports will run during that time period * Enterprise item records and location will display as a result of cached records, but availability and hold queue stats will not For further details on the upgrade including how to access the Symphony Bridge and various service availabilities, please refer to the original support site posting: https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg… Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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Count Items Marked Discard Last Month Paged by User Library

by "Distribution Services"

7 years, 5 months

1
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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

1
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0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

1
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*Reminder* SWAN Server Upgrade Scheduled for November 7th, Special Instructions Included

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November 7th. We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday the 6th), but please continue to expect the use of Symphony Bridge throughout the day on November 7th. Please also be sure to check your email for further instructions via SWANcom or the SWAN Support Site on the morning of the 7th, as we'll be indicating when the Bridge is ready for login or if there are other new instructions. To address several questions we've received: * When on Symphony Bridge on the 7th, modification of patron records will be disabled, but you can override to check out material * Auto-renewals will not run while we are on Bridge, but will run when we come back up and will renew items that would have renewed throughout the period we were on Bridge. It is possible that items will renew on the day they were due (if Bridge takes the full 2 days) * Items in Transit will be processed on the regular schedule since that report is generated via BCA * Clean Holds Report will not run on the days we are on Bridge as no reports will run during that time period * Enterprise item records and location will display as a result of cached records, but availability and hold queue stats will not For further details on the upgrade including how to access the Symphony Bridge and various service availabilities, please refer to the original support site posting: https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upg… Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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SWAN Staff Out of the Office, Fri Nov 2

by Aaron Skog

SWAN Libraries, We will be minimally staffed on Friday, November 2nd. The SWAN staff will be joining other consortia staff from across Illinois for the staff in-service at Joliet Junior College. The SWAN helpdesk system will be monitored on Friday for emergencies-please use the help(a)swanlibraries.net<mailto:help@swanlibraries.net> to send in support requests. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Custom Long overdue Report (CLR) for CHICAGO_P Patron Records

by webmaster＠swanlibraries.net

7 years, 5 months

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Voting Opens for Circulation Advisory at 5 PM Today - October 29th

by webmaster＠swanlibraries.net

7 years, 5 months

1
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ESS Email Service Upgrade

by Dawne Tortorella

Please note that from Thursday, October 25 through Sunday, October 28th emails sent to Eisenhower Library staff will not be received, nor will our email server store them for future delivery or recovery, due to server maintenance. If immediate action is required please contact Eisenhower Library staff directly at 708-867-7828.

7 years, 5 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

1
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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

1
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Villa Park closed rest of today 10/23

by Dawne Tortorella

VPD will remain closed today, Tuesday, October 23 due to a power outage. They hope to reopen tomorrow (10/24/18).

7 years, 5 months

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Bellwood Phone Upgrade and In-Service

by Dawne Tortorella

Bellwood (BWS) is upgrading their phone system. You may experience interruptions today during the morning hours. The library is open for business. On Wednesday, October 24th, the library will open at 12:00 PM due to an in-service meeting in the morning.

7 years, 5 months

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Green Hills Public Library District Approved by SWAN Membership

by Aaron Skog

SWAN Libraries, The Green Hills Public Library District was approved for SWAN membership. The 2/3 voting threshold was met and the SWAN Board took the step of ratifying the membership vote. Congratulations and thank you to all that participated! SWAN and Green Hills staff have formed their migration teams and begun work with the SirsiDynix migration consultants setting up Symphony. We have set a tentative go-live on Tuesday, January 29, 2019. For details on the library and project, refer to the SWAN Quarterly Meeting packet of September 6, 2018 (page 34): https://support.swanlibraries.net/sites/default/files/meeting/2018-09-06/pa… If you have any questions, please reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Villa Park Public Library closed 9-2 Tues, 10/23

by Dawne Tortorella

The Villa Park Public Library will be closed from 9:00 am - 2:00 pm on Tuesday, October 23 for a scheduled ComEd power outage. Library hours are expected to resume at 2:00 pm and the library will remain open until 9:00 pm on the 23rd.

7 years, 5 months

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Help Us Improve the Support Site

by Tara Wood

We would like your help to improve the organization of the support site through a tree test. The tree test is online, and it should take about 15-20 minutes. You will be given several tasks, and you will show where you would find them in a "tree" or menu structure. To participate: * Go to the SWAN Support Site Tree Test: https://n65t10yk.optimalworkshop.com/treejack/swantree * Follow the instructions and prompts You can skip any questions that don't relate to things you use on the support site. You will have until October 29th to participate. Thanks for your help! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

1
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Long-Running Report on 10/18

by webmaster＠swanlibraries.net

7 years, 6 months

1
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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 6 months

1
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